I ordered a hair topper that did not end up working for me, due to shade and length. When I contacted Vivien Hair’s customer service department to initiate a return, I was offered a couple of alternat... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The customer service was prompt to reply and was very efficient at accommodating my questions. Thank you so much! I appreciate the help and the continued support! Kim
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I had a great experience with the hair quality. I have purchased a lot of hair over the year sand I'm impressed by the quality of the hair to be honest. It feels so light weight and the density is nic... Mehr ansehen
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Be careful ordering from this place they will tell you that they sent your package and it was delivered I never received mine going on 2 months now I tried disputing it with my credit card but they li... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Vivien is a store of hair extensions, our hair are all made of 100% human hair.Vivien hair offers Virgin and Remy hair extensions, as well as wholesale and custom services. High quality products and customized service. Vivien Beauty—Bring Your Hair To Life!
Kontaktinformationen
Chino California , United States, 91710, Chino , Vereinigte Staaten
- (909) 274-9736
- service@vivien.vip
- vivienhair.com
4,2
Gut
41 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Vivien hair is some of the best hair…
Vivien hair is some of the best hair I’ve ever purchased. I highly recommend their extensions to everyone!
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Alexa,
Thank you so much for your wonderful review! We’re thrilled to hear that you consider Vivien Hair among the best you’ve ever purchased. Your recommendation truly means a lot to us.
We’re grateful for your support, and we’re always here if you need anything. Enjoy your beautiful extensions!
Warm regards,
Vivien Hair Team
Wonderful customer service
Wonderful customer service! Ordered the 16inch and was sold out so they sent me the 18inch for the same price.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Christina,
Thank you so much for your lovely review! We’re delighted to hear that you had a wonderful experience with our customer service. When the 16-inch was sold out, we were happy to upgrade you to the 18-inch at no extra cost, we’re glad it worked out for you!
We truly appreciate your support. If you ever need anything, we’re always here to help!
Warm regards,
Vivien Hair Team
Great hair
Great hair. We really like it. Great service.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi TJ,
Thank you so much for your kind review! We're thrilled to hear that you love the hair and had a great experience with our service. Your support means a lot to us.
If you ever need anything, feel free to reach out, we’re always here to help!
Warm regards,
Vivien Hair Team
Love my toppers
I have had a great experience. I bought two toppers and they are great! I get compliments when people realize they’re hair pieces. Would absolutely purchase again. Only wish is they have more lengths, and more color options and a front clip with more realistic parts that can be adjusted.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Alisa,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you love your toppers and that you’re receiving so many compliments, that truly makes our day.
We also appreciate your thoughtful feedback regarding additional lengths, more color options, and adjustable front clips with more realistic parts. Suggestions like yours help us continue improving our products, and we’ll be sure to pass this along to our product development team.
Thank you again for your support! We’d be delighted to serve you again in the future.
Warm regards,
Vivien Hair Team
Great product
Love these extensions and the customer service is top notch!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Chris,
Thank you so much for your wonderful review! We’re delighted to hear that you love the extensions and had such a positive experience with our customer service. Your support truly means a lot to us.
If you ever need assistance or have any questions, we’re always here to help!
Warm regards,
Vivien Hair Team
I have ordered Vivian hair a few times…
I have ordered Vivian hair a few times and absolutely love it. It is soft and easy to maintain. I got so many compliments with this hair. I will definitely order again!! 10/10 recommend!!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi there,
Thank you so much for your amazing review! We’re thrilled to hear that you’ve ordered from Vivien Hair multiple times and continue to love the softness, quality, and easy maintenance of our extensions. Knowing you’re getting so many compliments truly makes us happy!
We appreciate your support and your 10/10 recommendation; it means the world to us. We can’t wait to serve you again on your next order!
Warm regards,
Vivien Hair Team
Great Customer Support
Vivien Hair's customer service has been amazing so far. They were very quick to reach out, super responsive, and made sure my order was taken care of right away. I haven't received the product yet, but the support team has already left a great impression!
17. November 2025
Antwort von vivienhair.com
Hi Katy,
Thank you so much for your kind words! We’re thrilled to hear that our customer support team has already made a great impression even before your order arrived. Providing quick, responsive, and attentive service is something we truly value, and we’re glad it showed in your experience.
We hope you’ll love your product once it arrives, and if you need anything at all, we’re always here to help!
Warm regards,
Vivien Hair Team
I ordered today and received a phone…
I ordered today and received a phone call several hours later regarding my order. I received fast friendly customer service from the beginning & I can’t wait to experience my new topper. I would recommend this company.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Sheryl,
Thank you so much for your wonderful message and for taking the time to share your experience with us! We’re absolutely delighted to hear that you received friendly and prompt service, it truly means a lot to our team.
We can’t wait for you to receive your new topper and hope you’ll love how it enhances your look and confidence. Your kind words and recommendation made our day, and we’re so grateful for your trust in Vivien Hair Extensions.
Wishing you a beautiful hair day always!
Warm regards,
Vivien Customer Care
Multiple Time Customer
Have ordered many times. Only once did I have a bad experience but it was very cheap extensions from the 50% section where they didn’t last as long.
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Sonya,
Thank you so much for being a loyal customer and for taking the time to share your feedback with us! We’re truly grateful for your continued support.
We’re happy to know you’ve had positive experiences overall, and we appreciate your honest note regarding the extensions from our 50% section. Those items are indeed part of our clearance range, which may not have the same longevity as our premium collections—but your feedback helps us improve and ensure expectations are clear.
We’re so glad to have you as part of our community and look forward to providing you with the best quality hair and service for many more orders to come.
Warm regards,
Vivien Team
Excellent product quality and customer service
Quality human hair topper with natural looking highlights. Easy to use. Variety in color and styles. My last order required the assistance of customer service. My concern was addressed and expeditiously resolved. The expert consultation and exceptional customer service is most appreciated and has made me a loyal customer. Thank you.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our hair toppers and the variety we offer. Our team is dedicated to providing not only beautiful products but also the best customer service experience possible, so it’s wonderful to know we were able to assist you promptly.
Your loyalty means the world to us, and we look forward to continuing to serve you with the same care and quality in the future. If you ever need further assistance or have any styling questions, we’re always here to help!
Trying to return hair that's still in…
Trying to return hair that's still in packaging and just getting the run around. This hair is not what I was expecting and I just wanted to return. DO NOT ORDER from them!!
Now I have to file a complaint on the business.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Jennifer,
We’re so sorry to hear about your experience and truly understand your frustration. This is not the experience we want for our customers. Please contact us at service@vivien.vip and we’ll make sure to review your return request promptly and assist you with the best possible solution.
Scammers! Took $887 and disappeared.
Scammers! Took $887 and disappeared. Don’t fall for them!
Review:
I placed an order on their website for $887.98 — two hair toppers.
What I received was only one, and even that was the wrong length — shorter than what I ordered. The second topper was never sent.
I contacted them immediately. At first, they replied and apologized. But as soon as we started discussing sending me the missing item — they simply disappeared. No more replies. Complete silence.
I believe they’re hoping I’ll just give up. But I won’t. I will be filing complaints with the appropriate authorities. Yes, it takes time, but scammers must be held accountable.
This company shows zero respect for customers — they take your money, waste your time and nerves, and deliver nothing but lies. Absolutely dishonest and untrustworthy.
⚠️ Beware — this is a fraudulent .
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Anna,
We’re so sorry to hear about your experience. We completely understand how upsetting this must be, and we never want our customers to feel this way. Please reach out to us at service@vivien.vip so we can personally review your order and resolve this as quickly as possible. Your satisfaction is very important to us.
Have been using Vivien hair for over 2…
Have been using Vivien hair for over 2 years now and never had any issues. The quality of the hair is great with lots of colors to pick from. They respond fast with any issues regarding your shipment, etc. Highly recommend.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Gina,
Thank you so much for being a loyal customer for over 2 years! We’re thrilled to hear that you’ve consistently enjoyed the quality of our hair and the variety of colors we offer. Your kind words about our customer service mean the world to us, we’re always here to make sure your experience is smooth and enjoyable.
We truly appreciate your recommendation and continued trust in Vivien. If you ever need help choosing a new shade or style, don’t hesitate to reach out, we’d love to assist you anytime!
Warm regards,
Vivien Customer Care Team
Antwort von vivienhair.com
Hi Bernadette,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you love our product. Your satisfaction means the world to us, and we’re here anytime you need styling tips, product advice, or just want to explore more options.
Enjoy your gorgeous hair, and thanks for being part of our family! 💖
Warmly,
Vivien Customer Care Team
Great quality and longevity of hair…
Great quality and longevity of hair extension's. Color is natural and matches perfectly
12. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi C Bowman,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the natural color match and the lasting quality of our extensions. Your confidence and satisfaction are what we strive for every day!
If you ever need styling tips or want to explore new shades, we’re always here for you. 💖
Warmly,
Vivien Customer Care Team
Love Vivien hair toppers
Love Vivien hair toppers! Great quality and fast shipping! Customer service is great. Emailed them a question about a topper and they answered back same day! I’ve ordered 2 toppers to date and am getting ready to order my 3rd!
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Jennifer,
Thank you so much for sharing your experience! We’re thrilled to hear you love our toppers and that our team could assist you quickly. Your continued trust means the world to us, and we can’t wait to be part of your next order!
If you ever need color-matching tips or styling advice, we’re just an email away. 💖
Warm regards,
Vivien Customer Care Team
I was disappointed that no matter how…
I was disappointed that no matter how well I took care of these extensions they would tangle up terribly bad and were dry & unmanageable. ☹️
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Nancy,
We’re truly sorry to hear about your experience. This isn’t the result we want for any of our customers, and we’d love the opportunity to make things right. Could you please reach out to us at service@vivien.vip with your order details? Our team will personally assist you to find the best solution.
Thank you for sharing your feedback, it helps us improve and serve you better.
Warm regards,
Vivien Customer Care Team
The hair quality lasts with daily wear…
The hair quality lasts with daily wear and the prices are some of the best around ! I’ve had a few toppers of the same blend and it’s like a glove ! I have mine wefted in for daily ease and care and it’s durable! Love the hair & the company has options too which is always nice to have a choice !
8. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von vivienhair.com
Hi Mekayla,
Thank you so much for sharing your experience! We’re thrilled to hear that your toppers have been lasting well with daily wear and that you love the quality and options we offer. Your trust and loyalty mean the world to us.
If you ever need help exploring more styles or colors, we’re always here to assist you. Enjoy your beautiful hair and confidence every day!
Warm regards,
Vivien Customer Care Team
Dream Hair
These hair tape in extensions are my favorite part of my hair!!! ABSOLUTELY AMAZING!!
I have thinning hair due to low thyroid and these extensions match my hair color exactly!!! I started with tape ins at a salon and the price point was too much (one extension pair (2 pieces) was the price of a full set of 20 tape ins from Vivien). I’m a customer for life! Please keep them coming🙏🏻♥️
27. Dezember 2024
Bewertung ohne vorherige Einladung
Great products!
30. Oktober 2024
Bewertung ohne vorherige Einladung
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