Vision Pharmacy Bewertungen 296

TrustScore 3.5 von 5

3,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Very disappointed. I've order it 5 cream Epimax oatmeal cream (Avena sativa (oat) kernel flour wich is says on the bottle (for Psoriasis eczema and other dry skin conditions. ) and they send me Ep... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Formula always in stock with quick processing and fast shipping. Always arrives in efficient condition and timing. Great pricing, doesn’t up charge like other sellers. Always coming back for more, on... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered a 15ml of perfume Inspired by Chanel chance eau tendre perfume from vision pharmacy on 17th november . It arrived today 4 days later 🤩 beautifully packaged and … it’s EXACTLY like Chanel ch... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

So coming straight from A&E, been diagnosed with Bells Palsey, needed strong dose of steroids asap. I've never been so angry at a public worker before! He refused to give me that subscription, even th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Online-Apotheke
  2. Kommunales Gesundheitszentrum
  3. Drogerie
  4. Laden für Gesundheits- und Kosmetikprodukte
  5. Apotheke

Vom Unternehmen geschrieben

Vision Pharmacy has been providing medications online for over 12 years to the people across UK. We are committed to deliver high levels of customer service. Our Vision is your care.


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

296 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Cheaper prices comparison to other…

Cheaper prices comparison to other pharmacies.
Quick dispatch.
Got also a small perfume on my delivery.
Will buy again.
Really recommend

31. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Hi
Thank you for the fantastic review! We're so glad to hear you found our prices competitive and that your order arrived quickly. We're happy you enjoyed the little surprise perfume as well! We appreciate your recommendation and look forward to serving you again soon! 😊
Many thanks
Naz

Bewertet mit 1 von 5 Sternen

Like many others

Like many others, I ordered on 27/01 and paid for next day delivery - nothing received and impossible to contact, and no response to many emails. After 14 days I am able to report to my bank to begin chargeback process. I will be doing this Monday and reporting to Trading Standards. Abysmal.

27. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered and paid for next day delivery

Ordered and paid for next day delivery. Nothing has arrived. Tracked and says preparing. Emailed no response. Scam company avoid. I will continue to ring/email. Very disappointed and will be reporting to trade in standards if I do not receive a refund.

4. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

All good, thank you

Received my order in good time, exactly what I ordered at a reasonable price thank you.

6. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Thank you for your feedback! We're glad to hear your order arrived on time and that you’re happy with everything. We appreciate your support and look forward to serving you again! 😊

Bewertet mit 5 von 5 Sternen

A little bit slow to arrive

A little bit slow to arrive, got email to say one item has been refunded. The rest of the order was there and also got 4 little perfume surprises. Thank you.not a scam

7. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Thank you for sharing your experience, David! We apologize for the delay, but we're glad to hear everything arrived safely and that you enjoyed the little perfume surprises. We truly appreciate your feedback and understanding, and we're happy to hear you feel confident with your order! Looking forward to serving you again. 😊

Bewertet mit 1 von 5 Sternen

Stay well clear

Stay well clear, this is a scam ,you will not receive your order and you will not get any responses from them, that's my experience

5. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

dont trust

i ordered item with fast delivery at extra cost but was given tracking as if item was dispatched but now after five days still showing on tracking expecting item and was not sent off tried calling phone but no answer and emailed but no reply, looks fishy now got response due to this review that they can resend item so lets wait and see if this is true

30. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Is this a scam

Is this a scam? I made an order three days ago and paid for premium next day delivery. The order hasn’t been prepared or dispatched. I received a confirmation email but nothing else. It’s false advertising to offer “next day delivery” if you don’t deliver the next day.

I’ve emailed by heard nothing back. I’m very worried that I have lost nearly £30

1. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Pretty sure this is a scam website

Pretty sure this is a scam website. Ordered and paid for next day delivery, received a confirmation email and then nothing. It has now been a week and no response to my emails. Definitely don’t use if you need something quickly!

*update: I have finally received my items a month after I ordered them and paid for next day delivery 😂

*update 2: have received a really nice email from manager Naz as well as a refund for postage and extra 10% refund - thanks! 😊

27. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Impressive packaging

I’m incredibly impressed with my recent order! The consistency in quality is outstanding, and the quick delivery exceeded my expectations. The thoughtful packaging showed great care, ensuring everything arrived in perfect condition. To top it off, the kind gift included was such a lovely surprise! It’s clear that customer satisfaction is a priority, and I truly appreciate the extra effort. I will definitely be ordering again!

31. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordering

Very quick and efficient delivery. Easy to order when I can't get to a chemist when working all week

27. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Thank you so much for your fantastic review! We're really glad to hear that our service is making things more convenient for you, especially with a busy schedule. We truly appreciate your feedback and look forward to serving you again in the future!

Bewertet mit 5 von 5 Sternen

Quick delivery

Quick delivery, better value than local shops and opticians even with postage cost. Needed the 10% discount to collect compete with some online prices.

25. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Thank you so much for your wonderful review! We're really pleased to hear that you found our delivery quick and our prices more competitive than local options, even with the postage cost. We’re glad the 10% discount helped make a difference too!

If there’s anything else we can assist with, feel free to reach out. We look forward to serving you again soon!

Bewertet mit 5 von 5 Sternen

Vision Pharmacy Leicester

I received order from Vision Pharmacy but unfortunately three quarters of order was missing! VP requested I send photographic proof of. Package and content. I did this and VP confirmed by. Return that a new order would be delivered the next day! And sure enough the completed order arrived the next day! I was absolutely delighted with the way my order was dealt with and the speed of the replaced order!! I would thoroughly recommend the service of Vision Pharmacy Leicester !

24. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Thank you so much for your wonderful review! We’re so glad to hear that we were able to resolve the issue with your order quickly and efficiently. Your satisfaction is our top priority, and we’re thrilled that the replacement order arrived promptly and met your expectations.

We really appreciate your kind recommendation and look forward to serving you again in the future!

Bewertet mit 5 von 5 Sternen

Easy online purchase

Easy online purchase, great price, arrived in time with delivery updates. Loved the inclusion of a few free samples in the parcel.
Will be a return customer!

15. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Vision Pharmacy

Hi Claire, Thanks a ton for the awesome review! We're so happy to hear everything went smoothly, and that the free samples added a little extra fun to your order! We can’t wait to welcome you back as a return customer – you’re always welcome here!

Many thanks
Naz
Branch Manager

Bewertet mit 1 von 5 Sternen

I placed an order on the 26th December…

I placed an order on the 26th December of over £32 or my items and paid for international shipping. Money was deducted however items have not been shipped! No reply to my emails on refund or updates on shipping whatsoever. You’re not sending out my products or replying my email with regards to order#91363
Either ship out my items or refund me my money please! Please refund me my money or else I’m going to report your company and the in charge and pharmacist Gosh. Horrible.

20. Januar 2025
Bewertung ohne vorherige Einladung
Vision Pharmacy-Logo

Antwort von Vision Pharmacy

Hi, I apologize for any confusion or frustration this has caused.

I’d like to clarify that your order was shipped on January 6th, 2025, and a confirmation email was sent to you that same day. Additionally, we sent you a further email on January 7th, 2025, containing tracking details from Royal Mail. According to the tracking information, your item was successfully delivered on January 13th, 2025.

Please double-check your email inbox, including the spam or junk folders, as the tracking updates were provided. If there’s an issue with the delivery, I encourage you to contact your local delivery office using the provided tracking number.

If there’s anything else we can assist with, please let us know. We’re here to help and want to resolve this for you as quickly as possible.

Bewertet mit 1 von 5 Sternen

Inefficient and rude

Truly terrible service. It took two weeks for them to even process my order, despite having taken my money immediately. Then when I tried to contact them I got absolutely no response until the day before they finally sent it. Very snarky and rude response.

16. Dezember 2024
Bewertung ohne vorherige Einladung
Vision Pharmacy-Logo

Antwort von Vision Pharmacy

I’m truly sorry to hear about your negative experience, and I completely understand your frustration.

Please accept my sincerest apologies for the delays in processing your order and for the lack of communication from our team. This is not the level of service we strive to provide, and I regret that you were left without updates for such a long period. I also apologise if the response you received came across as rude or unhelpful – that certainly wasn’t our intention.

I would like to investigate this matter further to ensure we can improve our service moving forward. Please feel free to contact us directly with any further concerns or details, and I’ll make sure your issue is addressed as quickly as possible.

Once again, I apologise for the inconvenience, and I hope we can regain your trust in the future.

Many thanks
Naz
Branch Manager

Bewertet mit 1 von 5 Sternen

None receipt of order & no reply.

Ordered items on 20th December 2024. Still waiting. Emailed twice, sent message through Messenger, filled in online form twice and left a voicemail on their contact number.....not had ANY reply whatsoever to date. Shocking service. Will not use again or recommend.

20. Dezember 2024
Bewertung ohne vorherige Einladung
Vision Pharmacy-Logo

Antwort von Vision Pharmacy

Hi Jane, Thank you for providing the additional information. I have gone ahead and looked into this, and I can confirm that your package was dispatched with Royal Mail on the 20th of December. Unfortunately, it was only delivered on the 11th of January. I sincerely apologise for the delay, but please know that this was due to issues with Royal Mail’s delivery service.

Rest assured, we are taking measures to improve our delivery process to avoid such delays in the future. We truly appreciate your patience, and I understand your frustration. Thank you for bringing this to our attention, and we hope to serve you better next time.

Many thanks
Naz
Branch Manager

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