VIP Cars is very unreliable rent a car…
VIP Cars is very unreliable rent a car company who nominated RentAuto
RentAuto is an untrustworthy company…
RentAuto is an untrustworthy company who will find any excuse to overcharge you. They help them selves to the Credit Card without even asking or take permission.
I had a very disappointing experience with RentAuto, and I would strongly advise anyone considering renting from this company to read the terms and conditions very carefully.
In my opinion, this company operates in an unethical and highly unprofessional manner, appearing to look for any excuse to impose additional charges and penalties on customers.
The most unacceptable part of my experience was that they charged my credit card without my authorization or agreement. One example was a penalty of EUR 55 for an alleged "out-of-office return." My rental agreement required the car to be returned at 07:00, yet I had already parked the vehicle at 06:48—12 minutes before the scheduled return time. Despite returning the car early, I was still charged this excessive penalty. I find this completely unreasonable and unfair.
To make matters worse, I made my reservation through VIP Cars, expecting that they would assist in resolving this dispute. Unfortunately, they offered no meaningful support and simply failed to advocate for their customer.
This experience has left me feeling that customer service is not a priority for either RentAuto or VIP Cars. Instead of treating customers fairly, they seem more interested in generating additional revenue through questionable charges.
Based on my experience, I cannot recommend either RentAuto or VIP Cars. If you decide to rent through them, be extremely cautious, document everything, take timestamped photos and videos when returning the vehicle, and carefully monitor your credit card statements for any unexpected charges