The dress that I received did not look anything like the dress in the picture on their website. In fact, the dress was shown in a different fabric with different layers than the one I received. The on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Obsessed with my purchase, I ordered one dress and one set and they fit just perfect (i looked at the size chart, I usually wear an S but ordered an M)
This was quite literally the worst experience I've ever had with an online retailer. I'm an avid online shopper and I have never ever written any sort of review for a company but I have to for thi... Mehr ansehen
I love ordering from small brands and this one impressed me. I already made two orders and the quality of the items is so good compared to other expensive brands. Love it!!
Unternehmen hat geantwortet
3,2
Akzeptabel
27 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Rip off - My experience was bad
My experience was bad. I wasn't sure of sizing so I ordered a size 4 and 6. Neither fit well and I was not happy with the quality of material.
Returning was a nightmare. After 3 asks I got 40% of my money back. Very dissatisfied.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi,
Thank you for sharing your experience. We're sorry to hear that the dresses didn't fit as expected and that you were disappointed with the material.
We understand how frustrating it can be when sizing doesn't work out, especially after ordering multiple sizes to find the best fit. We're also sorry that you found the return process unsatisfactory.
Our support team always aims to provide the best resolution available within our policies, and while we understand that the outcome didn't meet your expectations, we appreciate your feedback. Comments like yours help us continue reviewing and improving both our products and customer experience.
Thank you again for taking the time to leave your review, and we wish you all the best.
Kind regards,
Velvet Avenue Support Team
I already ordered 3 items and all of…
I already ordered 3 items and all of them exceeded my expectations quality was better than expected and arrived in the correct timephrame ordering again soon
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi,
Thank you so much for your amazing review! We're thrilled to hear that all three of your orders exceeded your expectations and that you were happy with the quality and delivery timeframe.
It means a lot to us that you continue choosing Velvet Avenue, and we truly appreciate your support. We can't wait to welcome you back and help you find your next favorite piece!
Warmly,
Velvet Avenue Support Team
Sizing could be more accurate but good…
Sizing could be more accurate but good after all. The set is pretty and the fabric feels good
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi,
Thank you for sharing your feedback! We're happy to hear that you liked the set and enjoyed the fabric quality.
We appreciate your note regarding sizing, as customer feedback helps us continue improving our size guides and overall shopping experience. We're glad the item worked out for you in the end, and we hope you enjoy wearing it!
Thank you for choosing Velvet Avenue.
Warmly,
Velvet Avenue Support Team
Just what expected
Just what expected, it arrived fast and on time for my event. Love the satin feeling of the dress and its also very comfortable
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi,
Thank you so much for your lovely review! We're delighted to hear that your dress arrived on time for your event and that you loved the satin feel and comfort.
We're so happy that your order was just what you expected. Thank you for choosing Velvet Avenue for your special occasion, and we hope you enjoy wearing your dress!
Warmly,
Velvet Avenue Support Team
Buyers Beware
I am sorry to say that I have had a bad experience with this company. I ordered two dresses and one had a hole in it and the second one was oversized and I needed to return them. The fabric was very pretty however neither dress had tags of any sort. I emailed multiple times and called the company and did not receive any response.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi,
Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience.
Receiving an item with a defect and another that didn't fit as expected is certainly not the experience we want for our customers. We also apologize if you felt your attempts to contact us went unanswered.
We take quality concerns seriously, and we'd like the opportunity to look into what happened. If you could please reach out to us again with your order number—or check your spam/junk folder in case our replies were filtered—we'll be happy to review your case and work toward a fair resolution.
We appreciate your feedback and the kind words about the fabric, and we hope to have the chance to make things right.
Kind regards,
Velvet Avenue Support Team
Do not trust their website reviews!
I was extremely disappointed with the dress I received because almost nothing about it matched the description on the website. The length was significantly shorter than advertised, and the material was completely different from what was described. The listing stated chiffon, but the fabric I received was thick, stiff, and uncomfortable. A neighbor of mine who is a seamstress even commented that it felt more like polyester broadcloth than chiffon.
The pattern is the only thing remotely similar to the photos online, but the cheap construction and heavy fabric completely take away from the look and feel shown in the pictures. I actually hoped the dress could be salvaged with alterations, but even a professional seamstress felt the quality of the material was the main issue.
What makes this especially disappointing is that the dress looks beautiful in the website photos, and other reviews made me feel confident ordering from this company. Unfortunately, the item I received was absolutely not the dress as described on the site. I would not have purchased it had the listing accurately represented the fabric, construction, and measurements.
The customer service was responsive at least. But definitely not willing to help other than offer an extremely small refund.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi,
Thank you for sharing your feedback. We're truly sorry to hear that the dress didn't meet your expectations.
We understand how disappointing it is when a product isn't what you anticipated, and we appreciate you taking the time to explain your concerns. While we strive to present our products as accurately as possible through photos, descriptions, and sizing information, we recognize that expectations can sometimes differ from individual experiences.
We're glad to hear that our support team was responsive. Although we weren't able to offer the resolution you were hoping for, we did our best to provide available options in accordance with our policies.
Your comments about the fabric, fit, and product presentation are valuable, and we've shared them with our team for review. Customer feedback helps us improve both our product listings and overall shopping experience.
Thank you again for your honest feedback, and we wish you all the best.
Kind regards,
Velvet Avenue Support Team
Buyer Beware
Buyer Beware; Do not purchase from the company. This company will not provide you a refund for a dress I paid full price. I purchased the floral satin midi dress for $89.99. I received it on May 17, 2026. I didn’t try it on because I could see it was not going to fit. I emailed the company the same day to get authorization to return the dress for a full refund.
Here is their response.
On May 18, 2026, at 6:20 AM, velvet avenue wrote:
Hi ,
I completely understand how disappointing it is when the sizing doesn’t feel right, especially when you’ve been looking forward to wearing the dress. I’m really sorry for the trouble.
Since this was a sale item, our policy doesn’t normally allow returns. That said, we don’t want you to feel stuck. As a small brand, we’re happy to make an exception so you have a solution:
✨ We can exchange the dress for the correct size (same style) if you’d like, you’d only need to cover the $6.99 standard shipping fee.
✨ Or, if you’d rather keep the current dress, we can arrange a 15% partial refund right away.
No need to return anything — whichever option works best for you, we’ll get it taken care of quickly.
These are the best options we can offer for your case, and I hope one of them works for you. Let me know what you’d prefer, and I’ll get it taken care of quickly.
Screenshot from our website for reference:
Warmly,
Support Team
I wrote back that I was unaware it was on sale since I paid $89.99 and now it is on sale for $59.99 and showing a 30 day return policy. Here is their response.
Hi Brenda,
Thanks for reaching out. I’m sorry to hear the item wasn’t quite right.
We want to make this as smooth and stress-free as possible for you, so here are two easy options, and the best part? No need to return anything:
Select one option below:
✨Option 1- Instant 15% Refund – We’ll refund 15% of your order immediately, and you keep the item(s). You might be able to gift them to a friend, have them tailored, or even repurpose them for another look; zero hassle, just a little money back in your pocket today!
🎁Option 2 - Free Replacement – Want a better fit or try something completely different? We’ll send a new item (even a higher-value one if you like), and all you’d cover is the shipping. It’s a great way to still enjoy something beautiful from our boutique without starting over.
Let me know what feels best for you.
Warmly,
Support Team
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Velvetavenueus
Hi Brenda,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that you were disappointed with your order.
We understand that return policies can be frustrating, especially when an item doesn't fit as expected. Our support team did their best to offer alternative solutions, including a replacement in a different size or style, or a partial refund while allowing you to keep the item, since the purchase fell under our sale-item policy at the time of the order.
We also appreciate your feedback regarding how the sale pricing and return policy were presented. We take comments like yours seriously and are always looking for ways to make our policies clearer and improve the shopping experience for future customers.
If you're still open to it, we'd be happy to continue working with you to find the best possible resolution. Please feel free to reach out to us directly, and we'll do everything we reasonably can to help.
Kind regards,
Velvet Avenue Support Team
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