Velitcamping Bewertungen 221

UK warehouse is not well stocked. Expect many delays on UK orders, as well as frustrating customer service.

In the end I got my shipment organized (3 months total wait time from initial order to delivery!), but only after several weeks of back and forth with a customer service for whom english is clearly a second language, and who doesn't understand basic principles of customer service.

Raleigh answered the phone every time I called and when we determined that I needed a certain part, he shipped it to me immediately. Their response times and customer service are exceptional. I have been using the heater in below freezing temperatures in Colorado for a few weeks now and I've had to turn the heater down at night since it gets so warm. I highly recommend these folks if you're looking for a camper van heating solution.

Delivery was responsive and everything arrived in good condition as far as I can tell. Once I get it installed, I will update my review.

basically this company is a scam. they don't send their merch. don't trust them and read all the negative reviews and you'll see. they're deleting reviews to control the real narrative

I was so impressed by the product and especially the customer support. Great product and great employees are unbeatable.

Great experience!
I’m a Canadian buyer’s, the products will be shipped by a Canadian reseller, even though all Canadian retailers were out of stock.

Unfortunatly, they forgot to put thermostate in my gas heater.... i had finished the install when i saw that :(
I had to remove everything to ship them the unit so they can program the thermostat to my unit... they didnt even say sorry we made a mistake. The good point is that heater works great!!

Fantastic customer support. This is a very important note right off the hop. Nothing but good things to say about support.

My shipment was SEVERELY delayed. As in, the better part of a month after requesting a hasty shipment (that hurt).

And the instructions for installing were not very clear. I struggled DEEPLY, though that's more a testament to my own lacking ability.

Overall, I'm happy with how she runs. It's extremely efficient and I like it a lot... But MAN was it ever hard to install into my Ford Transit 🥵

As a Velit dealer, I use Velit heaters and air conditioners in many of my projects. They are rock solid and the kits come with most everything needed for a high quality installation (sealants are the only thing you'll need to source separately). I'd been searching for an alternative to overpriced Euro options and Velit fits the bill!

I would give you 5 stars but my unit makes a horrible squeaking sound, Unit On or Off this squeak comes from INTERNALLY,, so, what am I to do? Do I have to play engineer and find the root cause? Guess so, So in stead of moving forward with my Van build I have to TROUBLE shoot your product. Shame your product isn't manufactured to the standards i had hoped for. I know my shit, Ive been a trouble shooter all my life, Give me some good info and I would appreciate it, I knows its some Mickey Mouse over looked on the assembly line problem, something wasn't secured and or attached and now with vibration its driving me insane,,,, SO tell me am I better off tearing off the top cover to get to the heart or should I go in from below?? You can also call me direct at 812-599-8331

The Velit AC and the Commvault system has changed how we are building our camper van. The Velit AC is sleek with a great profile and it lives up to its cooling abilities. The Commvault is the most compact and powerful solar battery system we've used. Amazing together.

They were responsive, knowledgeable,and very helpful in assisting me.

It is a wonderful product that heats up the van very quickly and has features that are second to none.

The unit works great. However , the direction vents broke right away .

Great product from a great company!!

Poor and inaccurate communications. Order returned.

This company is great. First, they were out of stock for the gas heater I ordered which would’ve led to some delays in getting it, but they emailed and suggested to ship me the diesel heater and simply switch the firmware to gas upon receiving it, which I gladly did. They’re the exact same thing physically, just different firmware settings. Then when my phone screen went to sleep during the firmware update (dammit!) and I had some troubleshooting difficulties, they quickly responded to my calls. I ended up getting on the phone with Eddie 3 times that day I think, and he was always polite and remained on the line the entire time until I confirmed things were working. On top of that, simply great to have a high-quality and lower-priced USA company rather than having to buy the quite expensive and long lead time German and Russian heaters which also seem prone to high altitude issues among other things. And far better than buying one of those cheap Chinese heaters. I’ll be recommending to everyone and buying from them in the future should I need anything else. Thank you guys!

Great products but I had to return a unit because of personal reasons. the process went quite smooth so I would purchase from them again.