Brilliant service from Zoe. Royal Mail messed up my delivery and returned it without telling me. Zoe sorted it out straight away reshipped using DPD next day, was polite and courteous, very happy with... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Nuneaton branch are fabulous! The staff are amazing. They give advice, support and are generally a damn fine bunch of people. Prices are extremely reasonable and the products are excellent.
I had placed an order just before Easter which had not arrived by the 13th April. An email to customer service resulted in a reply from Zoe, she checked my order number, found the problem and within t... Mehr ansehen
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Kontaktinformationen
2 Bramhall Place, PE1 5YS, Peterborough, Vereinigtes Königreich
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,7
Hervorragend
515 Bewertungen
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really good company
Really good company, Great value for money and prompt delivery, I had one issue from many many orders and they rectified almost immediately, really good customer service and value.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you’ve had a great experience with our value, delivery, and customer service. We always aim to sort out any issues quickly, and it’s wonderful to know it made a difference for you.
We really appreciate your support and loyalty, it means a lot to us!
Vape shop
This company is incredible. My order is literally delivered within 24 hrs.Very handy if you've run out of vape juice like me !! Highly recommend it 👌
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your fantastic review!
We’re so glad your order arrived quickly and that we could help you avoid running out of vape juice. Knowing our speedy delivery makes a difference means a lot to us.
We really appreciate your support and recommendation! 👌
The Vape Shop is absolutely brilliant
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff are friendly and knowledgeable, always happy to help and recommend new flavours. It’s one of those places you keep going back to because they genuinely care about their customers. Highly recommended!
15. Februar 2026
Antwort von Vape Shop
Thank you so much for your amazing review! 🌟
We’re thrilled to hear you’re enjoying our subscription choices, variety, and service. Knowing that our team’s recommendations and support make your experience enjoyable means the world to us.
We truly appreciate your kind words and loyalty, it’s customers like you that make what we do so rewarding.
Antwort von Vape Shop
Thank you so much for your great review!
We’re thrilled to hear that our products continue to hit the mark. Your support really means a lot to us and keeps us motivated to keep delivering the best.
Antwort von Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you enjoy our service, fast delivery, and products. Your support means a lot to us and makes what we do so rewarding.
Had a faulty device
Had a faulty device, sent back and received a replacement. Zoe was a great help, thank you!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you for your fantastic review!
We’re glad to hear that your replacement device arrived smoothly and I was able to assist you so effectively. Providing helpful and friendly support is always a priority, and your kind words mean a lot to the team.
We look forward to continuing to serve you!
Kind regards,
The Vape Shop Team
i raised an issue to do with my order
i raised an issue to do with my order, it was dealt with and resolved within 3 hours. Thank you Zoe :)
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you for your wonderful review!
We’re thrilled to hear that your issue was resolved quickly and efficiently, and that I was able to assist you so well. Providing fast and friendly support is always our goal, and your kind words mean a lot to the team.
We look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Great deals
Great deals, great customer service, will 100% use this company long term
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with our deals and customer service. It’s wonderful to know we’ve earned your trust for the long term, your support means a lot to the team.
We look forward to serving you for many years to come!
Kind regards,
The Vape Shop Team
Couldn't ask for better
I've been ordering items from Vape Shop for a couple of years now, and they haven't once caused me issue. Even when I have made repeated mistakes with my order, they happily fix the mistake, all while being polite and friendly. The products are great, and cheaper than anywhere I've found them in shops. The points work great to give you a nice discount too. Wouldn't consider buying liquid from anywhere else
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear that you’ve had such a positive experience with Vape Shop over the years. It’s fantastic to know our team has been able to help with any order issues while providing friendly and polite support. We’re also glad you’re enjoying our products, competitive prices, and reward points system.
Your loyalty truly means a lot to us, and we’re honoured to be your go-to for all your vaping needs!
Kind regards,
The Vape Shop Team
Outstanding customer service
Outstanding customer service. My order was misplaced by the courier and within under 24 hours a replacement order was sent next day delivery. Cannot fault!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you for your fantastic review!
We’re delighted to hear that our team at Vape Shop was able to quickly resolve the courier issue and get a replacement order to you the very next day. Providing outstanding and reliable customer service is always our priority, and your kind words mean a lot to us.
We look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Great products and excellent customer…
Great products and excellent customer service and support. Helped out with a delivery problem which wasn’t their fault but resolved it very quick and efficiently. Superb company to deal with.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with both our products and customer service at Vape Shop. It’s great to know we could quickly and efficiently resolve your delivery issue, even though it wasn’t our fault. Providing reliable support and a smooth experience is always our goal.
Your kind words mean a lot to the team, and we look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Made an error on my order
Made an error on my order, Sam was amazing so professional and efficient, always used vape shop and always will orders are delivered quick and the team are always reliable
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you for your fantastic review!
We’re sorry there was a mistake with your order, but we’re so pleased Sam was able to help and get everything sorted quickly and professionally. We’ll make sure your kind feedback is shared with him.
It’s great to hear that you continue to shop with us and that you’ve found our delivery and service reliable. Your continued support means a lot to the whole team.
Thank you again for your loyalty, we look forward to your next order!
Vape Shop Team
Zoe provided exceptional customer…
Zoe provided exceptional customer service. She was professional, attentive, and made the entire experience smooth and positive. Her warm, reassuring tone made every interaction enjoyable, and her quick responses ensured my questions were resolved without delay.
What impressed me most was how she personally followed up to confirm that an issue with my order had been fully resolved — she didn’t just give an answer, she took the extra step to make sure I received a refund in a timely manner.
Truly outstanding service — thank you, Zoe!
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear about the exceptional service Zoe provided. She takes great pride in supporting our customers, and it’s wonderful to know her professionalism, attentiveness, and reassuring approach made your experience such a positive one. We’ll be sure to share your kind feedback with her.
We’re especially pleased that she was able to follow up personally and ensure everything was fully resolved and your refund was received promptly. Providing that extra level of care and support is exactly what we strive for.
Thank you again for your kind words and for choosing Vape Shop. We truly appreciate your support and look forward to serving you again soon.
Antwort von Vape Shop
Thank you for your great review!
We’re really pleased to hear you were happy with your order and that it arrived quickly. Providing fast delivery and reliable service is very important to us, so it’s great to know we met your expectations.
Thank you for choosing Vape Shop, and we look forward to serving you again soon.
Antwort von Vape Shop
Thank you for your fantastic review!
We’re really glad to hear you’re happy with our product range, pricing, and fast delivery. We work hard to offer great value and a smooth shopping experience, so your feedback means a lot to us.
Thank you for choosing Vape Shop, and we look forward to your next order.
Always order from here as they do great…
Always order from here as they do great products for good prices ! I happened to not receive my parcel just one time out of the many times I have ordered, which was unusual. A lady named Zoe was so helpful and her support was efficient and fast. She sent out the same order to arrive on the same day and I got it on the same day ! She resolved my issue very quickly and was very kind and helpful :)
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your wonderful review and for your continued loyalty!
We’re really glad you enjoy our products and pricing, and we truly appreciate you choosing us time and time again. We’re sorry to hear there was an issue with your delivery on this occasion, but we’re very pleased Zoe was able to step in and resolve it quickly for you.
She’ll be delighted to hear your kind words. Providing fast, helpful support and making sure our customers are taken care of is always our priority.
Thank you again for your support, and we look forward to serving you again soon.
Problem? No problem 😊
So yeah I had a problem with some products supplied by Vape Shop, but their customer service is to be credited. Perfect from start to finish. Great communication, the right outcome and a very fair company to deal with.
Thanks Vapeshop, I'll order again soon 👍
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you for taking the time to share your feedback.
We’re sorry to hear there was an issue with your products, but we truly appreciate your understanding and your kind words about our customer service team. It is great to know you felt supported throughout and that the communication and outcome met your expectations.
We always aim to be fair, transparent, and helpful when resolving any concerns, so your feedback means a lot to us.
Thank you again for your support. We look forward to your next order.
Really polite reception
Really polite reception. Great service. Excellent fast delivery. Highly recommend
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you for your fantastic review!
We’re really pleased to hear you received polite and helpful service, and that your order arrived quickly. Providing a smooth experience and fast delivery is something we always aim for.
Thank you for your recommendation and for choosing Vape Shop. We look forward to serving you again soon.
Absolutely top class service
Absolutely top class service
Price… postage …. Value
And especially Zoe in customer service
I have recommended to several of my friends and will continue to do so
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your fantastic review.
We are delighted to hear you were happy with our pricing, postage, and overall value. It is especially great to know Zoe made such a positive impression with the support she provided. We will be sure to share your kind feedback with her.
Your recommendation means a lot to us, and we truly appreciate you sharing Vape Shop with your friends. Thank you for your continued support, and we look forward to serving you again soon.
Outstanding Service 😄
What outstanding customer service.
There was a slight problem with my order. Vape Shop promptly contacted me so it could be resolved. It was immediately. Not only that but they applied free and next day 24 hours delivery. I’m extremely happy with the result. Excellent company who I’ve used for 5 years. Brilliant loyalty program and great selection of products. Never been anything but 5 star 💫
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear you’ve been with Vape Shop for 5 years and that our team was able to resolve the issue with your order promptly. It’s great to know that the free next-day delivery and our loyalty program made a positive difference.
Providing excellent service, a wide product selection, and rewarding loyal customers is always our goal, so your feedback truly means a lot. We look forward to continuing to serve you for many more years to come!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.