I buy all my vape products from vape forest never had a problem customer service has been amazing this is the only place i buy from now
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Das sagen Bewerter
I recently purchased a beginner vape kit from Vape Forest, and I couldn't be happier. As someone completely new to vaping, I was nervous about choosing the right product. Their website made it so easy... Mehr ansehen
Unternehmen hat geantwortet
The selection at Vape Forest is just incredible. It's a bit overwhelming at first because there's so much to choose from, but their customer support team was really helpful. They guided me to the per... Mehr ansehen
Unternehmen hat geantwortet
Great website, easy to navigate with a huge selection of vapes at very reasonable prices. Ordering online was simple, the communication was great and delivery was very quick, what's not to like. Now s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At VapeForest, we believe shopping for vape products should be simple, reliable and hassle-free. As a UK vape retailer, our aim is to give adult customers access to a carefully selected range of trusted brands, competitive prices and customer service they can rely on. Our range includes vape kits, pods, replacement coils, e-liquids, nicotine salts and other vaping essentials from well-known brands. We regularly review and update our selection so customers can find established favourites alongside the latest releases, all in one place. We know that choosing the right device, replacement part or e-liquid is not always straightforward. That is why we focus on providing clear product information and helpful guidance, making it easier for customers to choose products that suit their needs. Customer care is at the heart of VapeForest. If something is not right with an order or product, our team is here to help. Customers can contact us by email or through our website contact form, and we aim to respond promptly, understand the issue and provide an appropriate solution, including a replacement or refund where applicable. For us, a good shopping experience does not end at checkout. We want every stage — from browsing and ordering to delivery and after-sales support — to be straightforward and dependable. Our goal is to build lasting relationships with our customers through fair pricing, reliable service, transparent communication and genuine support. Whether you are shopping with VapeForest for the first time or returning to us again, we want you to feel confident that you are dealing with a retailer that values your business. VapeForest — trusted brands, competitive prices and customer service you can count on. Vaping products are intended for adults aged 18 and over only.
Free UK Delivery over £25 or more
Spend over £25 and enjoy free UK delivery.
Spend over £25 or more with VapeForest and enjoy free UK delivery. We aim to process and dispatch orders promptly, with delivery updates provided where available.
Kontaktinformationen
Vereinigtes Königreich
- Support@vapeforest.co.uk
- vapeforest.co.uk
Why Customers Choose VapeForest
4,6
Hervorragend
210 Bewertungen
Bittet Kunden um Bewertungen
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Avoid faulty vapes sent no refund
Terrible service was sent faulty vapes and refund rejected even when vapes not used and only contact is via email soo ordered 5 crystal pro max vapes on opening first one had no taste and charger wasn’t working and wouldn’t puff after 30 mins emailed in to send the 4 back and get a refund and was told will not get a refund as vapes need to be tested even though they were unopened, was advised to open the rest and check them as they believe all 5 will not be faulty soo opened a second one and same problem said will send back as long as I get a refund but they stated even if I send it back it will be tested and if deemed faulty only then will I receive a refund… very poor service will never be ordering again reason to why they sell them soo cheap!
29. November 2023
Bewertung ohne vorherige Einladung
Antwort von Vapeforest
Hi MoM,
We have a written policy, as outlined below, which we must follow to ensure fair treatment for all customers:
Faulty products must be returned to Vapeforest within 5 working days for inspection before a refund, replacement, or store credit can be issued.
If the returned item is confirmed to be faulty, we will provide a refund, replacement, or store credit.
Unfortunately, we’re unable to identify your order based on your name.
Please contact us at support@vapeforest.co.uk
so we can assist you further.
Kind regards,
The Vapeforest Team
Aove and beyond
Customer service go above and beyond to help you ! Received a faulty item and before they even had my item back they sent me out a replacement device.
Have done and will use these guys all the time !
20. September 2023
Bewertung ohne vorherige Einladung
Antwort von Vapeforest
Thank you so much for your kind words! We’re thrilled to hear that our customer service could assist you so quickly and effectively. We always strive to go above and beyond for our customers. We’re so glad you’re happy with your replacement, and we look forward to serving you again in the future!
Fantastic products and a point scheme to make even better the more you buy the cheaper it gets
Love the strawberry doughnut Shame I have to buy as Tripple getting 2 extra devices I don't need or want but luckily my girlfriend likes banna ice so getting a 7000 and 8000 for a fiver each plus delivery isn't that just waiting for My randm sunax to be available as in individual product agai. Otherwise will have to use different company/website
7. März 2023
Antwort von Vapeforest
Thanks for sharing your feedback! We're glad to hear you love the strawberry doughnut flavour. We completely understand your concern about the extra devices, and we’re always looking for ways to improve the shopping experience for our customers. Hopefully, the RandM will be available individually soon! In the meantime, we’re happy to hear your girlfriend enjoys the Banana Ice. We appreciate your support and hope to continue serving you in the future!
vape came with no flavor.
28. März 2023
Antwort von Vapeforest
Thank you for your feedback! We're sorry to hear about the issue you're experiencing with the flavor. Please feel free to reach out to our support team at support@vapeforest.co.uk
, and we'll be happy to assist you in resolving this. We appreciate your patience and look forward to helping you!
Great service thanks
2. April 2023
I ordered 6 vapes from this company…
I ordered 6 vapes from this company after smoking one vape I am getting severe headaches! Which I have never encountered with any vapes I have purchased before stay away
21. März 2023
Antwort von Vapeforest
There are many factors that can cause headache for any individual, such as :
1-Dehydration
• Vaping can cause dehydration because of the dry mouth and throat it can cause. Dehydration can lead to headaches. It's important to drink water while vaping to stay hydrated.
2- Propylene Glycol (PG) Sensitivity
• Some people are sensitive to propylene glycol (PG), a common ingredient in vape liquids. This can cause headaches, dry throat, and other symptoms. If you're sensitive to PG, you might want to try a vape liquid with a higher VG (vegetable glycerin) ratio.
3- Overuse or Extended Use
• Overuse of a vape or prolonged sessions can sometimes trigger headaches. This is often related to nicotine intake or the act of vaping itself.
5. Flavour Additives
• Certain flavorings in the e-liquid may cause headaches for some people, especially if they have sensitivities to certain ingredients in the flavorings.
And so many other factors
Please reach out to us at support@vapeforest.co.uk with your order details, and we'll be happy to look into the issue and assist you further. Thank you for bringing this to our attention, and we hope to resolve this for you.
Quick delivery
23. März 2023
I ordered on Sunday 19th March and…
I ordered on Sunday 19th March and still haven’t received my order, I’ve emailed i don’t know what else to do
19. März 2023
Bewertung ohne vorherige Einladung
Antwort von Vapeforest
Update 03/04/2023
Your item Marked as delivered 25/03/2023.
Update 24/03/2923
I got in touch with Royal Mail today and they informed me that second class deliveries typically take five working days to arrive. Based on your purchase on 19/03/2023 and the dispatch date of 20/03/2023, Royal Mail has advised that you can expect to receive your item on Monday.
Despite our best efforts to provide excellent customer service, we have decided to remove the option for 1st and 2nd class delivery. This is because it can be frustrating to explain to customers that we have no control or visibility over their package once it has been sent to Royal Mail.
———-
As we mentioned in the email:
Your chosen method of delivery was Royal Mail 2nd class
As it is stated in our Delivery Policy https://vapeforest.co.uk/delivery-policy/
Shipping Policy for Royal Mail 1st and 2nd Class Deliveries
When customers choose to have their items shipped using Royal Mail 1st and 2nd Class, the company cannot be held responsible for the delivery of the item as tracking is not available with the shipping method. Therefore, customers who opt for these shipping options accept responsibility for the delivery of their items.
While we will ensure that the items are dispatched within the agreed timeframe and packaged securely, we cannot guarantee the delivery times or the condition of the items when they are delivered. In the event that the items are lost or damaged during delivery, the company will not be held liable and the customer will be responsible for making a claim with Royal Mail.
We recommend that customers who require a more reliable and trackable delivery service choose a different shipping option, such as Tracked 24 or Tracked 48. These shipping methods provide tracking information and insurance coverage, and the company can take responsibility for the delivery of the items.
By choosing Royal Mail 1st or 2nd Class as their shipping method, customers acknowledge and accept the terms of this policy and understand that they are responsible for the delivery of their items.
We are sorry for any inconvenience this may has caused.
Good customer support.
Good customer support.
Unfortunately after payment the model I bought was not available
Refund was very quick
9. März 2023
Antwort von Vapeforest
Hello Nikita,
We sincerely apologize for any inconvenience this may have caused you. Rest assured that we will send you an email notification as soon as your item is back in stock.
Apple 🍎 blast vape
The vape was nice and it did no take long to come I will be ordering more vapes from you in the future thank you
5. März 2023
No skittles vape in stock
No skittles vape in stock
Didn't find out till days after transaction
2. März 2023
Antwort von Vapeforest
We appreciate your input.
Our daily order count exceeds 50, and we follow a first-come, first-served approach to serve our customers. As some of our products are more popular than others, we faced a shortage of Skittles on March 8, 2023, at 7:55 pm, when you made your purchase. However, we promptly processed a refund for the item on March 9, 2023, at 8:29 pm, which was less than an hour after your purchase.
burnt flavor
Received the order now and it's not good. it has a burnt flavor to it and it's just completely useless. disappointed
13. März 2023
Bewertung ohne vorherige Einladung
Antwort von Vapeforest
Update on second review (17/03/2023)
We appreciate your feedback. As per our company policy, we cannot guarantee the taste or puff count of any disposable product since these are subjective factors that cannot be verified. It's important to note that we are not the manufacturer of the product, but we sell products from various manufacturers. However, we will certainly pass your feedback along to the manufacturer for their consideration.
14/03/2023
Your item has purchased Friday 10/03/2023 5:38 pm and dispatched from Vapeforest Saturday 11/03/2023 10:30 am.
I am afraid once we dispatch the item we have no control over the Royal Mail services.
last update from Royal mail is ''We expect to deliver it on Tuesday 14 March 2023 between 11:38am - 3:38pm''.
We can file a complaint to royal mail on your behalf. please let us know by email if you would like to file a complaint.
We are happy that you finally received your item. please note we are selling
Fast efficient service
3. März 2023
Day 8 since i ordered and my order i…
Day 8 since i ordered and my order i still stuck and has not been sent yet
28. Februar 2023
Antwort von Vapeforest
Hello Zainab, your order was purchased on February 21, 2023 and was dispatched by Vapeforest on February 22, 2023 via Royal Mail International Track delivery. We have provided you with a tracking number as well. However, please note that international shipments rely on various factors that we have no control over.
Based on the information we have received from Royal Mail, your item is currently with Customs in Denmark. On February 28, 2023 at 2:54 pm, your item was presented to Customs for assessment, and more information will be available once the assessment is complete.
You can track your item via link below with provided tracking number.
https://www.royalmail.com/track-your-item
Please kindly contact Support@vapeforest.co.uk if you have any question.
Very quick delivery and excellent customer service
Very quick delivery and excellent customer service. Would highly recommend.
20. Januar 2023
Fast delivery
23. Januar 2023
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