Zain was most helpful with an amendment I was trying but failing to make online. He could not give me an immediate answer to my problem but promised to call back and did so with sufficient and correct... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am aware of the rules governing financial institutions, and the necessity to confirm identity details, but the process of trying to extract value from this holding has been tortuous. I have been as... Mehr ansehen
Unternehmen hat geantwortet
It took a long time to fix the issue. It wasn't the responsibility of the person I dealt with who must have found it as frustrating as I did. Nevertheless she persisted, kept outwardly cheerful + posi... Mehr ansehen
Unternehmen hat geantwortet
I had to call Utmost for the first time, with various questions. Zain was wonderfully helpful, and was able to provide me with all of the information I needed and provide me with guidance on my next s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Kontaktinformationen
Vereinigtes Königreich
- relationshipmanagement@utmostgroup.com
- utmostinternational.com
4,0
Gut
1100 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good Overall Service
Had to wait a little while to connect, and used the "call Back" service. But on a call back. Katherine was very knowledgeable, and efficient, dealing with my enquiry pretty quickly. An e-mail followed within 1 hour. So, overall very good service and happy with outcome.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Colin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient
Efficient, patient, friendly service. Gives confidence to customers trusting you with their hard earned savings.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Howard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Exceeding customer expectatations!
I received a completely comprehensive reply just a day asking a rather complex tax question.
I felt that Utmost had provided a far more helpful answer than I expected.
Very pleased with this level of service.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Phil,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Appallingly bureaucratic
Appallingly bureaucratic. They do everything they can to ACCEPT our monies nad everything they can NOT to pay it back out.
Shameful.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Brian,
Thank you for taking the time to leave a review - feedback is important to us.
We would be happy to discuss requirements with you to streamline the process going forward.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can schedule some time.
Kind Regards, Utmost.
Ms Fiona Clark is an excellent…
Ms Fiona Clark is an excellent ambassador for your company, responding promply and always polite and kind.
Saying that I always receive relevant feed-back!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Lars,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Jeewan provided excellent and prompt…
Jeewan provided excellent and prompt service to me as a financial adviser
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Graham,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Worst financial decision we ever made
Myself and my wife were in the Utmost (formerly Generali) Visions plan and we were advised whilst living and working outside the UK by some (what we came to later realise) cowboy financial advisors to hand over our personal pensions to Utmost. Worst decision we have ever made. It took us a while but we discovered that Utmost’s fee structures are over-complicated and are only in their best interests. We pulled out of the Visions plan after 11 years with around 3% growth and our personal pensions down around 30%. The plan was sold to us with much favourable growth forecasts. The term of the plan was over 22 years but we decided to cut our losses. Utmost literally took all the growth the plan had made. We calculated over the 10 years we were in the plans, our fees were approximately £70-80k! The 10 year bonus of £10k (linked to the monthly payments) in the Visions plan was completely swallowed up with that year’s fees. One year, our fees were £14k! This was never clearly explained when we took out the plans. We don’t think even the financial advisors fully understood what they were selling. I would go nowhere near any Utmost product. We’ve made better financial decisions on our own.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Christian,
Thank you for taking the time to leave a review - feedback is important to us.
Vision is a long term savings plan and the fees and charges associated with the plan, and the way the long term structure operates would be clearly outlined in the policy terms and conditions, which you would have received at policy set up and via your financial advisor.
If you have queries with regards to this we would be happy to discuss - please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Maggie was really helpful
Maggie was really helpful - and went over and above to provide the information I needed
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Louise,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The pages are clear and easy to navigate
4. Juni 2026
Antwort von Utmost International
Dear Timo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our platform.
Kind Regards, Utmost
Sarah Moore Excellent Feedback
The call handler Sarah Moore was very professional and helpful and ensured that I had received all required information and assistance.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Sarah,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Utmost completely ignored my problem…
Utmost completely ignored my problem for almost a week and resetting my password is not the problem lm having as l have already explained!!
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear M J McAnallen,
Thank you for reaching out - feedback is important to us. The team are reviewing your case and treating it with priority.
If we can assist further please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Great company to work with
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
We are glad you enjoyed your experience. Thank you for your kind words.
Kind regards, Utmost
Poor communication,email response time…
Poor communication,email response time inadequate often taking 24hrs for a response.
Called to discuss a time frame for completion of transaction response was " emails response time is 24/48hrs” completion 3 to 5 days as up to date still no notification of completion even though the funds transfer is complete.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear David,
We are sorry that you have not received the information you need throughout the withdrawal process. We have located your case and requested the team to review as priority.
Should we be able to assist you further please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
The staff are very helpful and very…
The staff are very helpful and very knowledgeable; nothing is too much bother for them and if it is a new query they will break it down for you. I also like the fact one person deals with you until the end of your query; you are very rarely passed to other people this helps with trust and continuity.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Luan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Helpful team, processes are a little clunky
Team are always very helpful and quick to respond- often request information that is not requested with the forms which causes some back and forth- ie information about employment of an ex trustee etc. Maybe the process can be more streamlined to make it more obvious what information and documents are required initially to avoid delays.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Emma,
Thank you for taking the time to leave a review - feedback is important to us.
We would be happy to discuss requirements with you to streamline the process going forward.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can schedule some time.
Kind Regards, Utmost.
Always reply to my messages and offer…
Always reply to my messages and offer information
I feel confident that any question I have will be answered promptly.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Felicia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
the lady I talked to was very polite
the lady I talked to was very polite, supportive & help full
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Alan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sandra is always very pleasant and…
Sandra is always very pleasant and helpful as are all the staff.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Sam,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Slow o respond, but made up for it.
I requested information and did not receive a response for some time. However, the respondent was apologetic for the delay, provided the information requested and in addition provided link to improve our communications moving forward.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Ian,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
It was a pleasure dealing with Leah
It was a pleasure dealing with Leah. She was friendly, efficient, and very helpful from start to finish. Thank you for the excellent service!
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Utmost International
Dear Madison,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
So funktioniert Trustpilot
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.