We have been using Utility Aid for several years now and have always been looked after by Jodie-Lee. With the amount of energy brokers cold calling our charity, touting for business, it gives us great... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Doris at utility aid worked with our charity to successfully investigate incorrect vat billing on our account. At every step of our investigation she was thorough, solution orientated and proactive in... Mehr ansehen
They have been our Utility broker for some years & have always served us well locating the best contracts available to us. They have also given us unlimited support in recent times sorting out the m... Mehr ansehen
Unternehmen hat geantwortet
My name is Sunday Asoso I had a really good experience dealing with Shivam, I had good experience with him helping me sort out my church energy contracts. He was very nice and patient with me an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Kontaktinformationen
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, Vereinigtes Königreich
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
4,9
Hervorragend
367 Bewertungen
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Always helpful
Always a helpful, friendly and professional service. The service Utility Aid provides really does eliminate the endless long calls dealing with energy companies. Thank you so much for the services you provide and thank you to Yolande who is a credit to your company.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Good afternoon John,
Thank you so much for your kind words! We're thrilled to hear that our service is making a difference by saving you time and eliminating the hassle of dealing with energy companies. It's always a pleasure to assist, and we look forward to continuing to support you. If you ever need anything, don't hesitate to reach out!
All the best
Sasha Harvey
Head of Marketing and Communications
Knowledgeable and helpful
We have used Utility-Aid to negotiate on our behalf for gas and electricity contracts for the last 5 years. We have always found them knowledgeable and very helpful. A recent new contract arranged by Nathan Jones has saved us nearly £3,000 per annum on our gas.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Good afternoon Ralph,
Thank you for the fantastic review! We’re so glad to hear that Nathan was able to secure such great savings for you. It’s been a pleasure working with you over the last 5 years, and we look forward to continuing to support you in the future. If you ever need anything else, don’t hesitate to reach out
Thank you
Sasha Harvey
Head of Marketing and Communications
Utility Aid provided help not pressure
Utility Aid contacted us to offer with securing a better cost for our village hall electric and gas bills. They fully explained how they could help without pressure. As our group is managed with a committee we explained that any offer would need to be put to them before any deal could be made so would require time to respond to any offer. We were allocated Fred as our advisor and he obtained quotes which were the best that could be found on offer. Again no pressure he was patient and we took the offer and he then explained next move and kept us fully informed as how things would progress. Great help! Saved money!
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you so much for taking the time to leave such a thoughtful review! We’re delighted to hear that Fred was able to assist you with securing a better deal for your village hall’s electricity and gas bills. We always strive to provide clear and pressure-free guidance, and it’s great to know that Fred’s patience and support made the process easier for your committee.
It’s wonderful to hear that we were able to help save you money, and we appreciate you trusting us with your energy needs. If there’s anything else we can do to support you in the future, please don’t hesitate to reach out.
Thank you again for your feedback—it means a lot to us!
Warm regards
Sasha Harvey
Head of Marketing and Communications
Fantastic service from Vicky and her…
Fantastic service from Vicky and her team sorting out installation dates for the installation of our second electricity meter by British Gas. She project managed the whole project; all I had to do was agree a suitable date
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Dear David,
Thank you so much for sharing your experience! We’re thrilled to hear that Vicky and the team were able to provide such excellent service in arranging the installation of your second electricity meter. It’s fantastic to know that the process was seamless for you, with everything managed so efficiently.
We truly appreciate your feedback, and it’s great to hear that Vicky was able to make things as simple and stress-free as possible. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Thanks again for your kind words!
Warm regards,
Sasha Harvey
Head of Marketing and Communications
We have only recently engaged with…
We have only recently engaged with Utility Aid, but we are impressed. Especially with Lawson D. Polite, not pushy, follows up when he says he will; if he is a reflection of the company, then we can't wait for the rest of the journey.
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Hi Philip,
Thank you so much for taking the time to leave us a 4-star review! We’re thrilled to hear that you had a positive experience with us. We always strive to provide the best service possible, and your feedback means a lot to us.
Lawson is over the moon to have received such positive feedback, and we hope your journey with Utility Aid continues to be a great one!
We noticed your review is a 4-star, and we’re always eager to know how we can make your experience even better. If there’s anything we could do to elevate it to a 5-star experience, please feel free to share your thoughts by emailing me at sharvey@utility-aid.co.uk. We truly value your input!
Thanks again, and we look forward to continuing to support you.
Best regards,
Sasha Harvey
Head of Marketing and Communications
What a great company ,Utility Aid.Work…
What a great company ,Utility Aid.Work hard for clients and always keep us in the loop.
John Hughes
Orrell Park Baptist Church
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you so much for your positive review.
Great service and great communication
Great service and great communication
Always deals with any issues we have
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Hi Nancy,
Thank you so much for the fantastic 5-star review! We’re absolutely thrilled to hear that you had a positive experience with us. It means the world to our team to know that our efforts made a difference for you.
If there’s anything else we can do for you in the future, don’t hesitate to reach out. We look forward to continuing to support you!
Best regards,
Sasha Harvey
Head of Marketing and Communications
We were being wrongly charged for electricity we had not used.…
We were being wrongly charged for electricity by Corona energy. In spite of sending meter reads and photographs every month were were getting inflated readings estimated on our bills for months. An amazing lady, Vicky Tromp of Utility Aid contacted me and said she could help. I was very sceptical as I had not found Utility Aid to be helpful in the past but she did a wonderful job. She liased with me about our readings and photos of the meters, actually listened and understood the problem and undertook to get the correct reads accepted.It took her a couple of months but today she told me Corona have agreed that they have overcharged us and we are now nearly £2,000 in credit!
I cannot praise Vicky highly enough for her help and determination in getting this matter sorted out. She has achieved a wonderful result and has been thoroughly professional but also very understanding during the whole tortuous business,
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Hi Elizabeth,
Thank you so much for the fantastic 5-star review! We are absolutely delighted to hear about the positive outcome of your experience with Vicky. We understand how frustrating it must have been to deal with the billing issues, and we’re so glad that Vicky was able to step in and resolve everything for you. Her dedication, professionalism, and empathy really shine through in everything she does.
Your kind words mean the world to us, and we’ll be sure to pass them along to Vicky. We're thrilled that we could help you recover that nearly £2,000 credit, and we truly appreciate your trust in us despite any past experiences.
If you ever need assistance again, please don’t hesitate to reach out. We're here for you!
Best regards,
Sasha Harvey
Head of Marketing and Communications
Easy communication and service
Excellent communication and clarity on the offers available. Clear easy to use online application,
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Wow, thank you for the amazing 5-star review! We’re so happy to hear that you’re satisfied with our service. Your kind words really motivate us to keep delivering the best experience possible.
We truly appreciate your support and look forward to working with you again soon!
Warm regards,
Sasha Harvey
Head of Marketing and Communications
support for small charities
We are a small charity and \Utility Aid has been great for us - reminding us when we need to look at new contracts, getting best price. The staff have been helpful and personable.
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Hi Clare,
Thank you for the wonderful 5-star review! We’re so happy to hear that you had a positive experience and that our service met your expectations. Your feedback means a lot to us and helps us continue to improve.
Feel free to reach out any time—we’d love to assist you again in the future!
Sincerely,
Sasha Harvey
Head of Marketing and Communications
Great communication!
Great communication! Helpful staff and a positive outcome, thanks!
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you so much for such a lovely review. It would be great to hear more about your experience if it is convenient with you. My email address is sharvey@utility-aid.co.uk
Effective and friendly
Utility helped my charity deal with a dispute effectively and in a friendly manner
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you for your positive feedback.
helpful mediation with supplier
Vicky was a pleasure to work with and although the issues were majorly on the supplier side, her communication was regular, helpful and eventually moved to a resolution.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you so much for leaving such a positive review about Vicky. We have informed her and she is over the moon.
We are glad everything got sorted for you in the end.
I would agree with Alan Roberts
I would agree with Alan Roberts. It is easy to get quotes for energy supply companies and fix them in advance of contract expiry. The saving Utility Aid was offering us was 12% on existing rates. This would have been a 25% reduction was it not for their service charge which amounted to £1200PA (13%) of our bills. We were able to get a 30% reduction going direct to a supplier so I would suggest doing your homework first.
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Good afternoon, John,
I want to thank you for the feedback you provided. It’s encouraging to know that we were able to quote a significant financial saving on your energy contracts.
We prioritise transparency regarding our service fees. As a trusted consultancy, we aim to maintain openness and integrity concerning these charges. We believe that the value we deliver justifies our fees. The account management and invoice validation services we provide are invaluable to many of our clients, saving them considerable time and resources by simplifying the complexities of recovering energy overcharges.
We have dedicated significant effort to accurately determine our cost to serve, ensuring we support our customers while adhering to the commission framework we have established.
Thank you once again for your insights. If you find that you need an energy consultant in the future, we are here to assist you.
Best regards,
Sasha Harvey
Head of Marketing and Communications
Great support…
Supported us to solve a problem and get compensation
30. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
That's brilliant news!
Thank you for the 5 stars!
With energy bills seeming to always be…
With energy bills seeming to always be on the increase, working with Utility Aid for us has been a huge part of our financial efficiency. It's hugely beneficial to work with an organisation that truly has our best interests at heart. The invoice validation service is great - we've had invoices corrected that we might not have caught ourselves.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you Dawn,
The validation team are over the moon that you are so happy with the service they have provided.
Excellent service
We have used utility aid for a few years now and always find them exemplary. My recent experience with Alex Varney has been excellent.
The Customer service they provide is second to none. I have also recently dealt with Ruth and the ever patient Hayley Oldfield.
Well done Team!!
22. August 2024
Bewertung ohne vorherige Einladung
Fab company!
We have had nothing but great service from Utility Aid. They found us the best deals, talked us through the contacts, were so friendly and answered all our many, many questions (without making us feel stupid!!)
The customer service has been some of the best I've ever come across. All in all, the company does what it says it'll do, and we haven't been disappointed so far!
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you so much for this amazing review, this has really made everyone's day. Especially Nathan's!
Utility Aid assisted a charity with contract renewal
Utility Aid assisted a charity with evaluating its energy options and UA came up with a good range of choices quickly. Nathan Jones was incredible in the support for the actual switch in deals. Highly rated professionalism, they are not pushy like other brokers.
30. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Thank you so much for this lovely review. Can I ask, is there anything else we could have done to get 5 stars?
Don't bother using Utility Aid.
Pressure to sign up to contracts many months in advance. Contracts were then not renewed on time with the supplier plus haphazard invoicing. Had to phone the supplier directly many times to get answers that Utility Aid did not provide. Poor customer service feedback ie didn't answer questions, quoted 5 working days and still didn't reply. Wouldn't use them again.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Utility Aid
Good morning,
Thank you for your feedback. It would be great if we could investigate and potentially resolve the problems you are experiencing. We are also interested in making improvements to any areas where we may be falling short. We are passionate about customer service, so reading your feedback is heartbreaking. I have requested more information so that I can investigate this further.
Feel free to get in touch to discuss this at sharvey@utility-aid.co.uk
thank you
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