U.S. Bank Bewertungen 

The website won't let an account be created after amazon switched to this provider. The phone help line had a long wait and the person was rude and of no help. The issue is still unresolved. I would never recommend this bank to anyone.

Being with US bank for 15 years I'm very
disappointed. They not only started to charge me 3.00 for an atm transaction they went back as far as I'm able to see on the app for back charged me. That is in addition to the fee the that the owner of the atmosphere charges. NO advance warning of this. Impossible to talk to a representative of us bank in this country. Time for another bank. SCREW US BANK

If I could give them 0 stars I would! Unfortunately my Amazon credit card was changed to US Bank. I could not login, so I called. I've had awful experience with them before. This time I was told that "If I were smart, I would told her my card didn't say US Bank on it and she could have helped me at the beginning"!! Currently waiting for a supervisor, which I can imagine will never happen. How is this bank still around?!

I have banked with US Bank for several years. One issue that I have is that I had a joint savings account and a temporary caretaker checking account, I had closed the accounts. They kept randomly showing up on my dashboard. I had to contact them multiple times to make sure that they were actually closed.
The current issue is why I'm closing all of my accounts and leaving the bank permanently! I opened a business checking account and was using it minimally but consistently. Now that I'm actually ready to launch my business and utilize the account fully, I found out that they had closed the account for zero reason. Supposed, they sent me a letter and a check to my address. I did not receive either. After this discovery, I've spent countless hours on the phone with multiple departments. Whomever randomly reviews the accounts did not enter an actual reason, which each person said that was odd. I asked to file a complaint. A woman called me a couple weeks later. I missed her call. When I finally got her on the line, she just verified my address and said sorry. They have a statement that says they can closed any account without cause. So now I have to find new banks for my personal and business accounts. US Bank of horrible.

Wish I would of read all the comments about this bank before I opened my account with them I just had fraud happen offered to provide proof and they just closed my account instead such a terrible bank with their security definitely disappointed with them not only did they steal my money but now I’m stranded without being able to get home never trusting this bank again with my privacy and their security definitely disappointed….

The worse experience with bank so far. First of all, they charge $36 on every overdraft dollar for business accounts - so If you think to have it for business - don’t do it!
Also call center is the worse - they never do what you need and even don’t try to help you.

Terrible website. Cannot get list of all debits from an account. Can't wait to change banks.

I swear to everyone out there xthat US bank is the absolute worst bank to go to.... they purposely take advantage of negative account balances to charge there customers overdraft fees, for revenue, their customer service representatives are completely dishonest about anything that's us banks fault they have cost me hundreds upon hundreds of dollars, being dishonest, unethical and and just being down right pieces of shit... the best advice I could possibly give you is to never sign up with this bank!!!!!!..... I guarantee that you will regret it, I promise you.... if you are looking for a great bank then 5th third Bank is the one you're looking for

They just took over my business Amazon card. Can't login to the new system. When I called, 1 hr on the phone and I'm locked out for atleast a month according to them. Now I find out they dont have basic purchase protections. Ill be dropping the card. And usb

We Do Not recommend this bank ... It seems headquarters in Minnesota too busy handling fraud in that state A very incompetent bank. We wanted to open a non-profit account -- Presented them with letter from IRS and incorporation letter from Arizona as well Income TAX return . They are confused and don't know what to do .. We went next door to BMO and opened a non profit account in less than 45 minutes .. Still waiting to hear from US bank ... Sent several email ( now 3 weeks ) no response

US Bank dropped Kroger MasterCard which means I now have to update my card in about 12 (!) different accounts to which they are linked. I will soon CLOSE my US Bank account and move my money to Bank of America!!! IDIOTS!!!!!!

US Bank submitted an Electronic Consent to online customers in July 2026. The abbreviated document is aproximately 300 words, yet if one follows the details this is a 122 page multi-document authorization. They never clearly state what the agreement is and why it is being presented. Attempts to receive clarifications from Customer Service is an exercise in futility. US Bank is willing to lose customer relations over providing clear and conspicuous information as required under federal law.

I exchanged $9 in coins for bills. Teller takes it to the back room and comes back stating $8.65. That is 35 cents short. It was $8 of quarters and 1 quarter, 5 pennies, 7 dimes. I counted the 7 dimes 3 times be for I went to the bank. That means the change counter is inaccurate, or a quarter and dime did not go thru. Teller also had an attitude. When I make deposits, she is all congenial. She treated me like I was not a customer.

On June 29, 2026 my checking account was hacked and my account was drained. I put in a fraud claim with U.S.Bank and was told they would look into it. They credited my account and then took the money back and said that I was committing fraud! To top it off they closed my account and put on there not to open any kind of account with me! What a way to treat a customer who been with them for almost 20 years! I'm owed money from a check that was direct deposited after the account was closed. They told me I would receive a cashier's check for the amount owed to me. After calling inquiring about the check, I'm told that I have to go to a branch and get the money. This is the worst bank ever.

Poorly laid out website and mobile app. Terrible customer support. Was sent in an infinite loop trying to get the AI chat bot to connect me to a real person. Other big banks have this figured out so all they need to do is copy AMEX or CapitalOne.

Ms. Cathy from the US Bank Recovery Resolution Department was such a delight and truly one of the best customer service representatives I have ever spoken with.

U.S. Bank sucks!

After another credit card company that my family and I use for grocery shopping was recently acquired by US Bank and converted, I called their customer service line in order to try and get the new card to show up on my online dashboard (as I already had another credit card with US Bank). Sounds pretty simple, right?

Well, mere words cannot truly describe how frustrating of an experience that was!

After being on the phone for well over an hour, being placed on hold numerous times, being notified they were unable to assist me and I had to call another number (only to be routed back again to the VERY SAME PERSON), and just getting the total run around- I I ended up just canceling ALL my accounts with them. We are talking about termination of an almost 15 year relationship with a very high credit line with them. I decided to end any and all business with US Bank because it just wasn’t worth this kind of a hassle.

So, my advice to anyone reading this is to go elsewhere and avoid US Bank at all costs, unless you want to deal with incredibly frustrating experiences like mine.

Stay away. Stay far, far away!

Have made double payments as a result of the kindergarten app that won’t give you basic information. Have had to call customer no service every month to try and set up recurring payments. I thought BOA was bad! Dealer placed our lease with them. Will “Never” use that car dealer or US No Bank “Ever”!!
Do Not bank with these idiots..