usagundamstore.com Bewertungen 

1.801
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Fast shipping and fair pricing! My only real issue is the discount code setup. Having to hunt around for promo codes and constantly seeing different offers makes it feel like the best deal is hidden b... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve used USAGS multiple times now to purchase Gundam kits and haven’t been disappointed once. The variety of hard to find kits and multiple manufacturers is great. I just purchased the MG Oberon kit... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Always a good place to get supplies and Gunpla, my only complaint is they send quite a few marketing emails, but that's a minor gripe. I've never had any real issues, and am happy to continue to do bu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've been ordering from USAGS since 2021, and I've rarely ever had any issues with them in those five years, and most of those issues fall more on USPS than USAGS anyway. Their pricing is pretty good,... Mehr ansehen

Unternehmensdetails

  1. Hobbygeschäft
  2. Sammlergeschäft

Vom Unternehmen geschrieben

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

1801 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 81 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(1.801)

1.790 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Package was lost in the mail

Package was lost in the mail. I really was looking forward to it.

They made things right with a refund and I will try and order again when back in stock!

28. Juni 2026
usagundamstore.com-Logo

Antwort von usagundamstore.com

Hi Kaleb,

We completely understand how frustrating it is when a kit you've been looking forward to is lost in transit.

I took a look at your order, and it appears our customer support team confirmed that the shipping carrier had unfortunately lost the package. Since the kit was out of stock, we weren't able to send a replacement, so we processed a full refund for your order instead.

If there's anything else we can assist you with, or if you have any additional questions, please don't hesitate to reach out to us at support@usags.com. We're always happy to help.

Bewertet mit 5 von 5 Sternen

Usagundamstore is my favorite place for…

Usagundamstore is my favorite place for model kits. Great selections, prices and service. The Youtube channel spotlights kits and shows you about the store. Never had issues, customer service is quick, polite, and professional!

29. Juni 2026
Bewertet mit 1 von 5 Sternen

The wrong item was sent

The wrong item was sent. I payed an over $100 for an item, I expect to get the right one. Instead I received another item and so I returned it.

22. Juni 2026
usagundamstore.com-Logo

Antwort von usagundamstore.com

Hi Jeovani,

We're truly sorry that your experience with us didn't go as expected.

After looking into your order, I can see it included the Batman Arkham Knight Figure. Unfortunately, there was a mix-up with our distributor that affected our preorder allocation for this item, and we understand how disappointing that must have been. I also see that our support team has already been working with you to offer either a replacement or a refund, and we appreciate your patience throughout the process.

Your feedback is important to us. We've shared this situation with our receiving team and have put additional quality control measures in place to help prevent similar issues in the future.

We genuinely appreciate you giving us the opportunity to make things right. If there's anything more we can do to help, please reach out to us at support@usags.com. We're always here to help and hope we'll have the chance to provide you with a much better experience in the future.

Bewertet mit 5 von 5 Sternen

USAGS - The Model Experience for Model Shopping

USAGS is an incredible store. I’ve ordered multiple models from them over the last year. Each one comes beautiful and reliably packaged. I’ve personally never even had so much as a dent in a box, they always come as if I picked them off the shelf myself. Each order comes with a thank you note signed but the employee who packed the box which I feel is a nice, classy touch. They’re very responsive when emailed, and are efficient when processing and shipping orders. They continue to be my go to store for online model shopping, you don’t need to look anywhere else!

22. Juni 2026
usagundamstore.com-Logo

Antwort von usagundamstore.com

Good morning Paolo! Thank you so much for the kind words! We always strive to provide the community with great products at great prices. We look forward to seeing you what you build next!

Bewertet mit 5 von 5 Sternen

Great Packing, Even Better Shipping Speed!

Every time I oder, my kits come in an appropriately sized shipping box with enough packing material to protect my items without doing that thing where Amazon uses a huge container for a small item. In addition, my package came earlier than expected by a couple of days, which was amazing! I love that every order is hand-filled with care, as well as getting the stickers and other merch they throw in periodically. Great job, USA Gundam Store! My expectations continue to be exceeded.

25. Juni 2026
Bewertet mit 5 von 5 Sternen

USA Gundam always has what I'm looking…

USA Gundam always has what I'm looking for and then some! I've been shopping with them for the last 3 or 4 years and I've never once had any problems with any of my orders. Everything always arrives on time and in perfect condition! They have such a wide variety of items at very reasonable prices. They are definitely one of my top go-to's when it comes to Gunpla models.

26. Juni 2026
Bewertet mit 5 von 5 Sternen

USAGS is my go to!

I use USAGS for almost entirely all of my Gundam and Mecha purchases. They have great prices and the shipping is really fast. I wish I could shop there more than I do but I'm glad they're around when I'm ready to build something!

25. Juni 2026

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