Such a beautiful urn, absolutely perfect for our cat, she was such a sweet tiny little girl and this earn encapsulated her perfectly, so much so, I intend to order a second one and split the ashes be... Mehr ansehen
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Das sagen Bewerter
The communication with me was very good and sympathetic. And the pillow urn looks perfect for my husband's ashes. The parcel arrived in perfect condition and quickly. I will definitely recommend '... Mehr ansehen
The urns are beautiful, and the customer service was exceptional. They were shipped to New York and arrived safely. The company also honored a price match I found, which I truly appreciated. We’re so... Mehr ansehen
I am incredibly grateful to the team for their compassion and quick action. Despite initial shipping delays communication was excellent and they rushed a duplicate so it arrived on time for the fune... Mehr ansehen
Unternehmensdetails
Über Urns For Angels
Vom Unternehmen geschrieben
We are a family-run business providing handcrafted, designer cremation urns and ashes jewelry to families across the United Kingdom, the United States, Europe, Canada, Australia, and worldwide - helping each one find the right tribute for their loved one's memory.
We have been supporting families for several years now and have been collecting reviews on Trustpilot since 2022. The reviews you see here come from families in many different countries, and we are honored that they have taken the time to share their experience.
Every family who reaches out to us is welcomed with the same care, whether they're choosing a small keepsake or a piece for a lifetime of remembrance. We treat every order as if it were our own, and our team is here to help at every step - by phone, email, or live chat.
If you would like extra assistance, please feel free to reach out:
- UK: +44 (0)20 4572 8870
- US: +1 (929) 930-4010
- Email: contact@urnsforangels.com
Given the sensitive nature of what we do, we understand that many families choose not to leave a review, and that is something we deeply respect. The reviews collected here represent only a small portion of the families we've had the privilege of helping. We are grateful to every family for their trust and their support, whether or not they choose to share their story publicly.
What you can expect from us:
- Handcrafted, designer urns and memorial jewelry chosen with care
- Compassionate support whenever you need it
- Worldwide tracked delivery, with no surprise customs fees
- A small, dedicated team that genuinely cares about your tribute
Visit our store at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
Kontaktinformationen
Urns For Angels, Unit 3-4, Ocean Park, Dock Road, CH41 1HW, Birkenhead, Vereinigtes Königreich
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4,8
Hervorragend
1027 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A difficult time
Great service at a difficult time. Regular communication on your urn and when it will arrive
17. Juli 2026
Antwort von Urns For Angels
Thank you for sharing this with us. We know how much pets mean to a family, and we're glad the regular updates on the Paw Print urn helped ease the wait a little. Wishing you comfort as you remember them.
Lovely but didn't look like the photo
15. Juli 2026
Antwort von Urns For Angels
Thank you for the honest feedback, and we're really glad the Pawprints urn still felt like a lovely tribute once it arrived. We do want the piece you receive to match what you saw when choosing it, so we're sorry this wasn't quite the case here. As each urn is handmade, there can be some natural variation in tone and finish from piece to piece, but we always want that to be a pleasant surprise rather than a disappointing one. We'd like to look into this properly for you, so please do email us at contact@urnsforangels.com with a photo of the piece that arrived, and we'll follow up directly. If you also see a missed call from us, that will be us trying to reach you about this as well.
Not the quality I was expecting for the…
Not the quality I was expecting for the price paid. Somewhat dissatisfied. That aside, it looks good where we've placed it and the other half is happy. 🥰
14. Juli 2026
Antwort von Urns For Angels
Thank you for taking the time to leave this feedback, and for your honesty, it genuinely helps us. We're pleased the Sleeping Cat urn has found a place in your home and brings some comfort there. Thank you also for taking our call and sharing more detail on this, it's really helpful to understand exactly what didn't feel right. We never want a piece to feel like it fell short of its price, especially with something so personal, so we appreciate you talking it through with us.
I am absolutely over the moon with my…
I am absolutely over the moon with my purchase my item arrived a little later than expected but it was definitely worth the wait it’s lovely and very fitting for my special mum thank you so much for keeping me updated and for such a beautiful urn for my mum would highly recommend you won’t be disappointed x
10. Juli 2026
Antwort von Urns For Angels
We're so sorry for your mum's passing, and thank you for such a lovely review.
It means a great deal to know the urn is fitting for her, and that the wait proved worth it. We're glad the updates helped along the way, and grateful you'd recommend us to others.
Thank you for trusting us with something so precious.
Beautiful urn
Beautiful urn. Love the shape and material. It was too small for all the ashes and this was a small woman. Misled by assurance that small would be big enough. But, it didn’t matter. The sea release off a ferry was beautiful.
3. Juli 2026
Antwort von Urns For Angels
Katherine, thank you for this. We're glad the shape and material were right, and that her release out at sea off the ferry was as beautiful as it sounds. That matters more than anything else here.
We're sorry the size fell short. Before a cremation, sizing can only ever be an estimate, and that's exactly where families can be caught out, which is a hard thing to discover at the worst possible moment. Afterwards, when the actual volume of ashes is known, it can be matched against the capacity we list in litres on every product page, and that's exact.
We'd like to understand what you were working from at the time. Please do come back to us through our contact page, we'd welcome the chance to look at it properly.
Unfortunately some of the urns arrived…
Unfortunately some of the urns arrived significantly late, after the funeral. What compounded this was the revised date after the funeral wasn't met and I had to chase them with Urns For Angels. After chasing I got a second revised date with was delivered. When I expressed my disappointment I was given a 5% discount which given the enormous margins being made on these urns felt like a token gesture at best. Given the sensitive nature of their business I was disappointed with their service.
** update following response **
Hi Paul I have checked through the email communication and I can't see that I have your number anywhere. To be clear I did say I wanted to give Urns For Angels a good review as my wife had previously used you as well. I asked for some sort of recognition and gesture of goodwill for the extended delay and distress caused. I felt the £7.95 refund didn't really recognise that my fathers ashes were significantly delayed being given to my sister and Niece hence the review I felt was appropriate. Regards Daniel
10. Juli 2026
Antwort von Urns For Angels
I'm sorry for the passing of your father, and sorrier still that our delay left your family waiting for his ashes. An urn arriving after the funeral is a failure I won't dress up, and you should never have had to chase us for a revised date on top of it. Both of those were ours.
When you raised it, you asked us to look at a refund of some sort, and we did respond, with a further discount on top of the one already applied to your order. I accept it didn't feel equal to the distress, and that's a conversation I'd rather have with you properly than through a review page, which is why I tried to call you today.
On margins, I'll simply say these pieces are made to order by individual artisans, and we never price around grief. That is the opposite of what this business was built for.
My number is with you, and I hope we speak.
Paul Levy
Founder, Urns For Angels
Nicely crafted.
2. Juli 2026
Antwort von Urns For Angels
Thank you, Betty. Craftsmanship is where we put our effort, so it's good to know it showed. We appreciate you taking a moment.
Absolutely gorgeous
Absolutely gorgeous. Brilliant customer service. Delivery earlier than expected. Would highly recommend these guys.
8. Juli 2026
Antwort von Urns For Angels
Anna, what a kind thing to say. Lovely to hear the piece arrived ahead of time and that our team looked after you well along the way. A recommendation from you means a great deal.
Antwort von Urns For Angels
Thank you for the kind words. We're glad the ordering experience was smooth from start to finish and that the Ocean Blue Modern urn lived up to expectations. We really appreciate you sharing this.
The urn is even better than I thought…
The urn is even better than I thought it would be- so pleased with it, looks great
6. Juli 2026
Antwort von Urns For Angels
Thank you, Mike. Making it simple is exactly what we aim for, so this is good to read.
A beautifully made and thoughtfully…
A beautifully made and thoughtfully presented keepsake. At this price point you hope for something that feels worthy of its purpose, and it does. Arrived with everything needed, and handled with care. Exactly right for something so precious.
6. Juli 2026
Antwort von Urns For Angels
Thank you for such a considered review. You've named exactly what we work towards, that a piece should feel worthy of what it's being asked to hold. We're grateful you chose us for something so precious.
The finished product is excellent…
The finished product is excellent quality and just perfect for the ashes.
6. Juli 2026
Antwort von Urns For Angels
Thank you, Michelle. Knowing it's just right for the ashes is what matters most to us. We appreciate you letting us know.
Great customer service
Great customer service. First urn was handled roughly in transit and arrived broken, urns for angels was quick to send a replacement. Thanks to Frances for her help and care.
26. Juni 2026
Antwort von Urns For Angels
Ian, thank you for this. A piece arriving broken is never the start we want, so we're glad we could get a replacement to you quickly. Frances will be really pleased you mentioned her by name.
Great communication from the start
Great communication from the start
Excellent quality
Very professional
2. Juli 2026
Antwort von Urns For Angels
Thank you for taking the time to leave this. Keeping people properly informed matters to us as much as the pieces themselves, so it's good to know it came across.
Antwort von Urns For Angels
Thank you, Robert. Finding exactly what you had in mind is what we hope for every time. We appreciate you choosing us.
Antwort von Urns For Angels
Thank you, David. Thoughtful is what we ask of ourselves here, so it's genuinely good to hear it landed that way. We appreciate the recommendation.
Beautiful keepsake
At first thought it too big
But it is such a beautiful urn
Many friends have admired it
Got use to the size now
It is so different from others I
Have looked at and thank you
So much for producing such a
Lovely keepsake
I am so very pleased with this
Purchase
Kind regards
Elizabeth Atkinson
23. Juni 2026
Antwort von Urns For Angels
Elizabeth, this is such a warm review to receive, thank you. Size can take a little while to settle with you, so we're glad it did, and that friends have been admiring it. Thank you for trusting us with something so personal.
Unfortunately our urn arrived broken…
Unfortunately our urn arrived broken and without sealant strips. I emailed customer services and never heard back.
16. Juni 2026
Antwort von Urns For Angels
Niki, I'm so sorry your urn arrived damaged, and that there was nothing in the box to show you how it opens. That isn't good enough, and I want to fix it for you.
Your review was the first we knew anything was wrong. I tried to call you this morning but couldn't reach you, and I've also emailed you directly. We've recently moved to a QR code in the box that opens the instructions on your phone, as part of making our packaging more eco-friendly, but a small number of orders went out before it was working properly, and yours was one of them. That's on us, and it's now sorted. Once we're in touch I'll get your urn put right and make sure you have the sealing strips, which are inside the packaging but easy to miss when there's nothing there to point them out.
Please reply here or call me back whenever you're ready. We'll look after you.
Paul Levy
Founder, Urns For Angels
Urns for Angels have wonderful Urns
Firstly, Urns for Angels do have a wonderful selection of Urns. And it is easy to reach their representative on the phone. However when I just needed help to open the Urn I ordered, I found the company slow to take initiative to help me, and there were no instructions accompanying the Urn on its arrival. Finally following several phone calls from myself requesting help, the issue was resolved. Apart from that the Urn itself is beautiful and I am delighted with it.
19. Mai 2026
Antwort von Urns For Angels
Diana, thank you for this, and for your kind words about our range and the help you had over the phone.
You're right that your urn should have come with clear instructions for opening it, and it didn't. We've recently moved to a QR code in the box that loads the opening guide on your phone, as part of making our packaging more eco-friendly, and a small number of orders went out before it was working properly, yours among them. That left you having to come back to us to find out how the piece opened, which I'm sorry about, and it's now been put right.
I'm glad we got there, and that the urn is exactly as it should be for you. Thank you for taking the time to share this.
Paul Levy
Founder
Urns For Angels
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