Urcoolest Bewertungen 39

After 2 months, product still has not arrived. I've contacted them multiple times and the first couple of times they assured me the product had been shipped and was in transit. Now there is just no response. I've asked for a refund and no response to that either. SCAM!!

Update… several days after I posted this review, they did offer and process a refund.

They don't honor refund policy, product is of very small portion,comes in a similar caprisun size pouch for $32 and works same as any other conditioner .The website reviews are fake and won't let you write one.Product took almost two weeks to ship and about a month to be delivered.This is a China product coming from overseas.

I absolutely love this Collagen Hair Mask from UrCoolest. The first time I ordered it, delivery took about 12 days. I tried it and have now used it twice, and the results were fantastic.
Because I liked it so much, I just placed a new order for two masks instead of one, and this time delivery was much faster — only 6 days.
This is not a “magic” product and it doesn’t straighten the hair, but it hydrates beautifully, leaves the hair feeling soft, healthy, and well cared for. For me, it’s an excellent product and definitely worth repurchasing.

It is 3 months since ordering and i still dont have the product. I dont even have an order number. If anything changes i will update here. So far it looks like a scam. Not sure if the people who posted 5 stars are fake or 1 in 10 customers actually receives what they ordered..

Beware, do not buy from this company, they are a fraud. The shipping was way off from the start, after 6 weeks I never received my order, when I contacted customer service the next day shipping was updated to delivered at 4:29 am. This was a lie as well my post office has never delivered anything at 4:29 am in my life. They don't even open until 8:00am. The company refuses to refund me. I will be opening an investigation with post office & whatever other actions I can take as this company seems to be doing this way too often. If the company does ever refund me I will take my review down so long as it remains I was not refunded.

I purchased the shampoo and hair mask. My hair looks fantastic... I’m aware there are negative reviews, but in my experience... it’s an excellent product.

I got the shampoo and mask . My hair looks great… I know there is negative reviews but .. my personal experience is ..it’s a very good product.

DONT BUY! They dont deliver anything!

escroquerie sans nom ! uniquement du dropshipping et en plus ils n'envoient pas les bons articles ! c'est une honte !

Many days passed and no news about my package, they are not available at their "site" and either is the tracking. I think is scam

A very expensive scam. The videos on social media illustrate the product on hair becoming extremely shiny, soft, silky and straight. Believe me, this is a scam. Whilst it leaves the hair soft and feels silky when on, it works like any high street product - there is no justification for the very expensive price as you can get a similar effect with L'Oréal bond repair or other deep conditioning products. The next day, my hair is a mess where bonding products leave it straight but full bodied. Don't bother unless you want very expensive hair products that don't do what they say on social media.

This is a total scam! Never received any products, and they refuse to return the money or send new. Stay away from this firm!

Je voulais rectifier ma note mes cheveux êtes abîmés suite à des deco qu je fais toujours et magie mes cheveux sont doux fort et brillant il fait son taf +++

Because there no 0 to review , scam , i never received and they say was delivered and never replied back to find where is my order

The worst experience ever! My package was lost and Urcoolest customer service is doing nothing! All they are saying "we are sure that package was delivered". The post office confirmed that the item wasn't delivered to my door and that the seller needs to contact the post office to start investigation, but UrCoolest don't care at all

Fruktansvärt företag! Jag fick inte ens produkten då de har skickat den på fel sätt och de vägrar hjälpa mig! Lita inte på detta företag en sekund!!

BEWARE! Do not order from them!! They are SCAMMERS! They have misleading advertisement. You will buy the one they advertised that will make your hair silky and glassy but what they will send you is a shampoo which is not to make your hair silky because you need the mask. And I emailed them and they said I have to use all their products first for it to work. then WHY THE HELL YOU DID NOT SAY THAT IN YOUR AD!! AND NOW THAT THEY SHIPPED ME THE SHAMPOO WHICH WILL NOT WORK UNTIL YOU BUY THE MASK WHICH COST A FORTUNE!! And when you ask for a refund? THEY WILL NOT REPLY ANYMORE And they are ALL GONE IN THE WIND!!! THEY DONT EVEN DESERVE THE ONE ⭐️ !!! SCAMMERS!!

I never got my product I order. 😡it been 3 weeks now

Company is not fulfilling their promise of a full refund after thirty days of testing.
It’s a scam.

Order an hair mask and was sent shampoo.
Reached out to the company see below:
Greetings from all of us on Urcoolest.
Thanks for your order on Urcoolest. This is Jim from Service Department.
Sorry I haven’t got back to you sooner.
Maybe our warehouse sent the wrong, but our shampoo is more expensive than the hair mask, I can give you a 35% OFF discount, you can buy a hair mask directly in our back office, so can you, our shampoo and hair mask together, the effect will be better, discount code: VD35

My response

Thank you for the reply . Iam not interested in receiving a discount to buy more products, I would like the item I ordered. It not fair to me to buy more products for an order I ordered correctly on your website. Can you please send the product I ordered?

No response as of 3.21.23