Absolute daylight robbery — total scam artists. There are multiple companies pulling this garbage, and it’s disgusting. They charge people for services and deliberately hide the fact they’re takin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Im giving a 4 star because i must have unknowingly signed up for credit ratings and money has been going out of my account. ? After a phone call with Issak. My problem has hopefully rectified. Just w... Mehr ansehen
Isaac was extremely helpful and sympathetic to my situation Absolutely professional and courteous Straightforward and extremely helpful despite it being my error leading to the initial call If on... Mehr ansehen
This website.service is an interesting thing. At first when you're signing up to it, it appears as a no frills site, lots of paragraphs with some links spread out in it, then you get to the main site/... Mehr ansehen
3,7
Akzeptabel
1929 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 59 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
They stole £29.95 from my bank account
They are the worse, they stole £29.95 from my bank account without my authorisation. Profissional thieves !!
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Luiz,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
We are unable to locate an account under the name you have provided within your review and note this is one of two almost identical reviews you have left on Trustpilot, both under the same name and both on the same day.
We only allow customers to hold one active account, yet your reviews suggests that you have held two accounts, both with differing subscription charges.
We would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
They are the worse, they stole £24.95 from my bank account.
They are the worse, they stole £24.95 from my bank account without my authorisation. I didn’t make any direct debit or agree with that but I don’t know how they made it . Professional thieves.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Luiz,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
We are unable to locate an account under the name you have provided within your review and note this is one of two almost identical reviews you have left on Trustpilot, both under the same name and both on the same day.
We only allow customers to hold one active account, yet your reviews suggests that you have held two accounts, both with differing subscription charges.
We would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
£24.95 D/D taken out of my bank account…
£24.95 D/D taken out of my bank account without my consent. I would like my money back. I have had no emails or texts from this company and have not visited their website or signed up for any services.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Kieran,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, which you have kindly done.
We have discovered that the email address you have submitted within our online application process, differs to the email address you have provided to Trustpilot, in that you have provided an incorrect domain name of gmail.con, and not gmail.com, hence the various emails that were sent to you at the point of the account creation remain undelivered.
We also note that you have confirmed within your review that you have been charged £24.95 as part of your subscription, yet our records confirm that no debits were ever taken from your account.
We are here to help and actively encourage you to contact our Customer Support manager who will be happy to provide any further assistance in relation to the comments you have made within your recent review.
Kindest regards
UK Credit Ratings Customer Support Team
SCAM- BE AWARE OF UK CREDIT RATINGS
I have never spoken to these people nor used any of thier services or subscriptions or even visited thier website yet noticed a payment on my bank account for £24.95! I rang my bank who put me through to the fraud section who.advised I may have been a victim of a crime, after investigating my bank refunded me and are pursuing these cowboys. Be aware of anything showing up as UKcrdratings. Absolutely shocking this can happen, but it does. UPDATE: THE BELOW RESPONSE IS A CATALOGUE OF.LIES AND MISINFORMATION, NONE OF WHICH IS TRUE AND IF IT WAS I AM.SURE THEY WOULD CONTACT ME AS THEY CLAIM I HAVE PROVIDED THEM WITH MY PERSONAL INFORMATION, THEY HAVE NOT BUT INVITE ME TO CONTACT THEM, WHY WOULD I? MY BANK HAVE REFUNDED THE AMOUNT TAKEN AND BLOCKED THIER IP ADDRESS AND REFUNDED THE TEST £1.50 AMOUNT THEY ALSO TOOK A WEEK BEFORE TYE FRAUDULENT PAYMENT, THEY LIST A SERIES OF EVENTS I HAD NO PART IN OR DID, THEY SAY A SERIES OF EMAILS HAVE BEEN SENT FOR VERIFICATION BUT REMAIN UNOPENED, ARE THEY REALLY THAT THICK, OBVIOUSLY I HAVEN'T HAD THEM NOR REPLIED SO THEY HAVEN'T BEEN SUCCESSFULLY VERIFIED AT ALL! THEY ALSO SAY I HAVEN'T TRIED TO CONTACT THEM, ANOTHER LIE AS I HAVE TRIED SEVERAL TIMES BEFORE REPORTING THE CRIME TO.MY BANK ,SO UK CREDIT RATINGS I WELCOME A CALL TO DISCUSS YOUR FURTHER FRAUDULENT RESPONSE AND WIDELY UNTRUE EXPLANATION
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Mr.Furlong,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have kindly done.
Your review states that you have never spoken to us, used any of our services or even visited our website and that you are a victim of a crime. You have also referred to us as cowboys.
Our system shows that you visited our website on 21st October at 9.51am using a windows-based device, we capture all customers IP addresses and will happily provide this to you directly and to your bank.
In addition to manually completing our online application form and providing your personal details, including your name, address, date of birth and contact details, you also provided and approved the use of your card details through your banks 3DS verification service at the point of application, your bank will no doubt confirm this to be the case if you would please be kind enough to ask them.
The final stage of the signup process is a Knowledge Based Authentication (KBA), this stage requires a customer to verify their identity by answering a series of questions based on their financial history (for example, you have recently taken out a new credit card, what is the name of the card provider, etc) the KBA is operated independently by Transunion, a company with a credit database of 1 billion consumers, operating in 30 countries using 256-bit digital encryption / authentication to ensure only the true customer would be able to pass their comprehensive security checks.
Our system confirms that you, or an individual with full access to your finances over the last six years, successfully completed and passed these checks at the point of application on 21st October 2025 and logged in to access the service and personalised credit file two minutes after registration.
A request was also made when your account was opened to receive details of our smart offers and other membership benefits by email.
We clearly describe who we are, the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up through our website. All customers must positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
There have been a series of emails sent to the verified email address used at the time of your application, our mail server confirms these have all been delivered yet remain unopened.
You have not made any attempt to contact us directly and allow our customer support team to cancel your unwanted account and politely remind you of the steps that you, or someone with full access to your financial history over the last six years and mobile telephone device in which to verify the 3DS card checks have taken to create an account with us.
It is disappointing that you have instead chosen to post a poor review which we do not feel accurately represents our firm and the processes involved in providing customers with a service they have chosen to use of their own accord.
We would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review and look forward to hearing from you in due course.
Kindest regards
UK Credit Ratings Customer Support Team
Spoke to Micheal Walker this morning…
Spoke to Micheal Walker this morning via phone
He was very patient and helpful with all my questions that I asked .
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi Patience,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Louis was absolutely FAN-FU*$IN-TASTIC
Louis was absolutely FANTASTIC. He really helped explain many parts around Credit that i was unaware of. Excellent
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi Mark,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Check your facts, you maybe wrong...
I have to commend the patience and customer service of both Joe & Michael on my calls today. I, in error, believed I had not created an account with this company which they agreed to close and refund immediately. As I felt my personal information had been used without my consent, I made a huge deal and insisted they report this to their compliance department. On further investigation, I found I had in fact created the account and had a credit report from them. I believe I may have not read the information correctly on their business page and was genuine in my initial calls. Their graciousness when I called to apologise and advise I had wasted a good 15 minutes of their time was unexpected and very nice of them. I especially apologise to Joe as I gave him a real telling off when actually, the error was all mine. I would recommend them, their customer service skills are very high compared to a lot of companies I use. Thank you.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi LouN,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
They take money without asking
They take money without asking. It seems they to a credit check and charge you. Total Scam.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Guillem,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.
Our customer support team received an email from you at 8.20pm, an hour after signing up to our service, stating that you mistakenly thought you were making an application directly with Transunion.
Our website and trading names are clearly displayed, making it easy for any customer to distinguish us from other brands or credit information providers, yet despite this, rather than providing us with an opportunity to help correct your mistake, you decided to post a poor review for something that was of your own making.
We responded to your email an hour after our customer service team opened the following day, cancelled your account, and refunded the £1.50 verification charge. A cancellation confirmation email was then sent to you which our mail server shows as being received and opened.
Our system shows that you provided and approved the use of your card details through your banks 3DS verification service at the point of application, and that you successfully completed your Knowledge based authentication by answering a series of questions based on your financial history for the last six years from our Credit bureau partner in order to access your credit report within our online secure portal.
We clearly describe who we are, the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up through our website. All customers must positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
It is disappointing that you have chosen to base your review and label our service as a scam.
We would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
We look forward to hearing from you in due course.
Kindest regards
UK Credit Ratings Customer Support Team
Had a problem with money being taken…
Had a problem with money being taken when I didn’t have a clue who the company was and a lovely man called Giuseppe he sorted it for me straight away
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi Chloe,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
I never signed up for credit rating or…
I never signed up for credit rating or called this company but they always take money from my account .I need my money back please because I did not ask for your services
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Nomusa,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.
You have stated within your review that you did not sign up to use our service.
Our system shows that you signed up to use our service using an iPhone from a logged IP address on 14th August 2025, you successfully completed your Knowledge based authentication by answering a series of questions based on your financial history for the last six years from our Credit bureau partner in order to access your credit report within our online secure portal.
Your credit report has been accessed by you and updated on twelve separate occasions since the creation of your account.
The details of the free trial period and subsequent membership charges were outlined and agreed to on day one of your membership and further reiterated within our welcome email that was sent to you seven minutes after completing your online application.
Further emails, including a cancellation confirmation email and a call to action email were delivered to your mailbox, all of which remain unopened.
Despite your extended membership period, your account has been debited with a single payment which we are unable to refund as you have registered a chargeback with your bank.
We would like to invite you to contact our Customer Support manager who will be happy to provide any further assistance in relation to the comments you have made within your recent review.
Kindest regards
UK Credit Ratings Customer Support Team
Plain and Simple Scam
One of many companies who think its acceptable to take money from people who can less afford it.
Total scam Will take money with little correspondence These companies are ruthless..I would strongly NOT recommend them ..
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Delvin,
We would like to invite you to contact our Customer Support manager who will be happy to provide any further assistance in relation to the comments you have made within your recent review.
You decided to sign up to our service after agreeing to the terms and conditions through multiple consents and tick boxes.
The details of the free trial period and subsequent membership charges were outlined and agreed to on day one of your membership and further reiterated within our welcome email that was sent to you nine minutes after completing your online application.
Our mail server confirms the welcome email was delivered to your inbox yet remains unopened. Further emails, including a cancellation confirmation email and a call to action email were delivered and opened 19 days after your initial application.
We have provided you with exactly what you had asked for and outlined the basis for our membership both at the point of sign up and within our subsequent emails.
The charge debited from your account was refunded to you prior to your review.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
What a total scam
What a total scam . Do not enter there online site . Tryed taking out 24£ with out no email or approval from my app.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Louis,
We would like to invite you to contact our Customer Support manager who will be happy to provide any further assistance in relation to the comments you have made within your recent review.
We note that you kindly provided and approved the use of your card details through your banks 3DS verification service at the point of application, and that you successfully completed your Knowledge based authentication by answering a series of questions based on your financial history for the last six years from our Credit bureau partner in order to access your credit report within our online secure portal.
Our records confirm that you have logged into your account on multiple occasions and that your credit reports have been updated each week from the day your account was set up.
We have sent you over a dozen emails which our mail server shows have been received and opened, including our welcome email which outlines the terms and cost of our service following the initial free trial stage, along with other emails containing alerts, updates and password resets.
No charges have ever been debited from your card in the five weeks you were able to access your account for.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Things I didn't know
The information i got about my credit rating and incorrect stored information was very helpful to me.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi Duncan,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Tried to use this 'companies'services
Tried to use this 'companies'services. They required proof of identity, via Bank Debit Card. I gave the information requested, they took the money, £1.59, and then said they could not give me access to my credit file. Words I suggest. Barge Pole, do not, touch, with. I bet they don't respond to this review.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear ‘Stuart’
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, you have kindly done so, but the name used within your online review is not the same name you have used when creating your account.
Your review states that you tried to use our service, but we were unable to provide you with access to your credit file.
Our records show that the UK credit bureau was unable to successfully identify you within their system and provide you with access to a credit file, hence your account with UK Credit Ratings was immediately cancelled and the £1.50 refunded to you accordingly.
We are happy to investigate this further for you and would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
We hope you will provide us with an opportunity to assist you and look forward to hearing from you in due course.
Kindest regards
UK Credit Ratings Customer Support Team
A brilliantly user friendly website
A brilliantly user friendly website, even for an elderly non computer literate individual! I found the reason for my compromised credit rating within minutes and have been able to resolve it easily from that point. Customer service doesn't get any better than this. If only all credit reference agencies could be this good - and they are light years from being so!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi J.Alexander,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
PLEASE AVOID
PLEASE AVOID! Don’t even click on their link!
I just received a notification from my bank which states that UK Credit Ratings.Com attempted to take £24 out of my account. I was trying to go on TransUnion website, then I realised I was on UkCrediRating.Com. I stopped completing the subscription immediately, but a direct debit is set up on my account and an attempt was made to take money illicitly!
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Leo,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
You have also decided not to use your full name, meaning we have no means of understanding the reason why you are suggesting to others to avoid using our service.
Your review states that you made an error in signing up to our service instead of Transunion’s, and once you realised this, you immediately stopped completing our online application form.
If you had immediately stopped completing our form, we would not have created an account for you, there would have been no free to use 14 day access to our service provided and no attempt to make provisions for a subsequent subscription mechanism.
It is unfortunate that you feel the need to provide us with a poor review based on your own actions.
If you would have provided our customer support team with an opportunity to help you, they would have happily undone the account you had created in error and removed your details from our system.
We would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
We clearly describe the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up through our website. All customers must positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We hope that you will provide us with an opportunity to resolve your complaint and look forward to hearing from you in due course.
Kindest regards
UK Credit Ratings Customer Support Team
Absolute scam artists signed up to see…
Absolute scam artists signed up to see if it would help get a loan totally oblivious that everyone else on here has the same issues to then read a couple and realise they take no accountability for their terrible scam of a website, the fact that every negative review is followed up with the same automated reply is hilarious! And the fake replies clearly made by themselves to cover up their tracks have actual replies just goes to show the competence of these people I’ll be taking this to my solicitor and hopefully save others from the same horrendous company😂
As I can’t reply for some reason I’ll put my reply here, I signed up for the services which wasn’t “free of charge” it was £1.50 not a problem but as I paid it re directed me to a page that kept failing to load regardless of what I used it on my laptop I pad and iPhone so do me a favour and go suck you’re mums Yh thanks fkn wanks 😀😀👍👍
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Josh,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.
You have not made it clear which element of our service you found to be disingenuous other than to generalise the service we provide as a scam.
You initially applied to use our 14 day free trial service without charge, then cancelled your account in less than 24 hours without using the full range of services made available to you. It is disappointing that you have chosen to base your review on something you have not chosen to experience first-hand.
We respond to every review made through Trustpilot personally, none of the replies we issue are fake or automated.
We would therefore like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
We clearly describe the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up through our website. All customers must positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We look forward to addressing any aspect of the service you feel did not meet with your expectations in due course.
Kindest regards
UK Credit Ratings Customer Support Team
This is a SCAM
£24.75 DD to my bank account from these scam artists.
Avoid at all costs.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear David,
We would like to invite you to contact our Customer Support manager who will be happy to provide any further assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help and actively encourage you to contact our Customer Support manager to address any particular aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Out of date information and cancelation…
Out of date information and cancelation not actioned until after second monthly payment taken. Very poor
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Dear Nigel,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.
You have suggested within your online review that we have provided ‘out of date’ information but have not elaborated on which information you found to be out of date.
Our credit reports are refreshed and updated weekly, all credit bureaus rely on timely information being provided by credit granting organisations and other public registers.
If you found that any information relating to your credit report was out of date, our support team would have happily provided their assistance and guidance on how to dispute the outdated information directly with the credit bureau through our online account portal.
We actively promote this element of our service throughout the sign-up process and within a follow up Welcome email which is sent to all customers the day their account is created.
A request to cancel your account was received via our customer support live chat service on day 20 of your membership, this request was actioned immediately, and a confirmation email was sent to you 38 minutes later.
As your membership lasted for just 20 days, only one payment was ever debited from your account, this payment has since been refunded to you.
We would like to invite you to contact our Customer Support manager who will be happy to provide any further assistance in relation to the comments you have made within your recent review.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Easy to use and very clear report
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been extremely helpful and efficiently handled my query, one of the best customer service calls I had in years. Clear, polite, efficiently handled and addressed the issue within minutes. Very refreshing experience
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKCreditRatings
Hi Aleksandra,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.