Every single time I open the app to set of my robotic vacuum there is a update i have to down load, then try to log in but no!! It has to send me a confirmation email..... what a load of eufy crap!... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Mehr ansehen
Great 2k video door bell with built in memory card so theirs no subscription required unlike some other door bells!
I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Kontaktinformationen
Vereinigtes Königreich
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
4,3
Hervorragend
1689 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Excellent all round!
We love our new cameras and video doorbell. Easy to set up, easy to use and very clear picture quality. Ordering was smooth and delivery was quick.
28. Februar 2026
Extremely impressed with the ease of…
Extremely impressed with the ease of set up and room mapping that this machine offers. It vacuums well and mopping starts well but quickly runs out of water. This said, it makes a reasonable job of it and is quiet, and fairly effective. I like that it can be programmed to run at night and charging set to cheap electricity times.
I love that it does multiple room maps so I can move it round the house.
My biggest gripe is the lack of instructions. The basic set up is simple enough and intuitive- no problem, but if you want to drill down into more advanced set up it is hard to find the correct information. I resorted to utube videos but had to sift through various versions to get one suitable for the right model - really frustrating.
Overall however, I now wouldn’t want to be without it and am recommending it to all my friends. It keeps on top of the basic floor cleaning on a day to day basis. Just need one that does the dusting now!
23. Februar 2026
Had a Eufy bell for about 3 years
Had a Eufy bell for about 3 years, been great, wanted to get a camera for the back garden, had some great offers on and so easy to setup. Very simple to use had no issues and no subscription.
23. Februar 2026
Really easy to use and swift delivery
23. Februar 2026
Very pleased with the product and…
Very pleased with the product and intend to expand the use in future
23. Februar 2026
Bit complicated to set up and use
Bit complicated to use. Good once working. Difficult to get it to call Alex's. Also im on a tp link down the garden. It's also hard wired. I cant get my alexa show to work with eufy
I also have a new phone .
Had to buy a storage card too...
My old one was a dream
14. Februar 2026
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Cleaning is good but disappointed with…
Cleaning is good but disappointed with E25 self cleaning station. It does need manual cleaning after every use. Also mop drying is 5 hours which I did not expect. I would not have bought it knowing these 2 things
1. März 2026
Antwort von Eufy
Dear valued customer,
Thank you for your feedback. We're glad the cleaning performance meets your expectations, and we'd like to address your concerns about the self-cleaning station.
Regarding Mop Drying Time:
The E25 actually offers two drying modes that you can select in the app:
Quick Dry Mode: Up to 3.5 hours - ideal for faster turnaround and low-humidity environments
Standard Dry Mode: Up to 5 hours (default) - ensures thorough drying for optimal hygiene
You can easily switch between modes in the eufy app settings to suit your needs!
Regarding Manual Cleaning:
While the E25 self-cleans the mop pads automatically, the base station's cleaning tray does require periodic manual cleaning to maintain optimal performance. This is normal for self-cleaning stations to prevent buildup.
Tips to Reduce Maintenance:
Rinse the cleaning tray weekly with water
Use the quick dry mode if you need faster cycles
We hope this helps! If you'd like guidance on adjusting the drying mode or have other questions, please contact us at uk.support@eufy.com - we're here to help.
Best regards,
eufy Customer Care Team
Great camera highly recommend it to…
Great camera highly recommend it to anybody looking buy
22. Februar 2026
The Eufy was easy to set up and…
The Eufy was easy to set up and install. It is running more efficiently than the last ring doorbell we had.
1. März 2026
Ex-Ring customer never going back
Being an ex-Ring customer I found the Eufy doorbell and app very easy to set up for both mine and my parents' devices. However to be able to sync with other (non Eufy) door bell chimes would be great. Can't fault customer service and product. Keep it up Eufy!
22. Februar 2026
Order arrived on time
Order arrived on time, easy set up camera does what its supposed to do
1. März 2026
Saves a lot of time
I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mopping function is struggling to recognise carpeted areas. Overall, very pleased with the purchase and highly recommend this to any one who's busy all the time!
1. März 2026
Poor battery life
Poor battery life. I’ve attempted to contact the Customer Services; no response received. Don’t buy this product
1. Dezember 2025
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
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