Every single time I open the app to set of my robotic vacuum there is a update i have to down load, then try to log in but no!! It has to send me a confirmation email..... what a load of eufy crap!... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Mehr ansehen
Great 2k video door bell with built in memory card so theirs no subscription required unlike some other door bells!
I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Kontaktinformationen
Vereinigtes Königreich
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
4,3
Hervorragend
1689 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Have a x10 omni pro robot vacuum mop…
Have a x10 omni pro robot vacuum mop from this company. The product has always been mediocre at best. I have ordered replacement parts direct from Eufy. They have never arrived, money never refunded, and I’m being given the complete runaround trying to get a refund for goods never received. It’s like dealing with a scam organisation rather than a reputable brand. Meanwhile the hoover remains even more useless than usual as I can’t replace its mop pads/ brushes etc. I can’t buy the branded parts from any other seller. Definitely avoid and go with a brand with a good reputation for aftercare.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
We are truly sorry to hear about your experience and we take your feedback very seriously.
However, we have searched our internal records and are unable to find communication history related to order 203-2578219-4546755. We would like to investigate this immediately and help resolve the issue.
Please contact us and we will follow up with you directly.
We sincerely want to get this sorted for you — whether the parts were lost in transit, we will look into it and make it right.
Every single time I open the app to set…
Every single time I open the app to set of my robotic vacuum there is a update i have to down load, then try to log in but no!! It has to send me a confirmation email..... what a load of eufy crap!! Worst thing I ever bought, gone back to my cordless Dyson, much better, quicker and without all the nonsense of having an app.
Eufy, don't sent an auto bot response, just sort you app out properly and stop having frustrating updates EVERYTIME I want to use my overpriced and not fit for purpose Eufy product.
Eufy don't respond! Everyone else, if you like agro everything you want to vac this is for you, if not stay clear of Eufy robotic vacuums. PS, it does a mediocre job WHEN it gets going.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Thank you for sharing your honest feedback. We hear your frustration loud and clear, and we apologise for the experience you've had with our app.
Regarding the frequent updates and login prompts — these are typically tied to security enhancements and server synchronisation, but we understand how disruptive this becomes when it interrupts your cleaning routine. We have passed your feedback directly to our app development team as they continue to optimise the login flow and reduce unnecessary update prompts.
As for the cleaning performance, we would like to look into this further, as our devices are designed to handle everyday household cleaning effectively. If you're open to it, we'd like to help troubleshoot the settings or suction mode — sometimes a quick adjustment can make a noticeable difference.
We understand you've already gone back to your Dyson, but if there's anything we can do to improve your experience with the Eufy unit, please reach out to us directly.
Battery drains so fast and no…
Battery drains so fast and no instructions on how to connect it directly, when I spoke to customer service they said am out of warranty by a month so they won’t help, they don’t care about the brand name or creating a customer satisfaction.
That’s why I don’t think I will ever buy their products again neither will I recommend it to friends.
10. April 2026
Bewertung ohne vorherige Einladung
We were happy with the door bell then…
We were happy with the door bell then added cameras and a Homebase. No recordings over night. We’ve followed every single bit of online advice there is and found this is a 6 year old fault!
Customer services took a painful amount of detail and told us we are to click on an email and we will get to have an email conversation in the 24 hours. We have security cameras for a reason and there’s a spate of thefts locally so really need these working.
We are so disappointed that we can’t talk to anyone whatsoever to get through this problem which clearly they are aware of.
27. Mai 2026
Bewertung ohne vorherige Einladung
Great 2k video door bell with built in…
Great 2k video door bell with built in memory card so theirs no subscription required unlike some other door bells!
26. Juli 2025
I have 2 Eufy products and neither is…
I have 2 Eufy products and neither is working effectively. A security camera which runs on solar power has shut down at the sunniest time of the year so I don't feel very secure (which is the reason I bought them). I bought a RoboVac 3 days ago and the app has gone into meltdown so I can't access either the vac or the security cameras. I phoned and asked for help (to be fair I did get to speak to someone but, judging by the quality of the phone line they aren't based in the UK) and they asked me to take a screenshot of the app on my phone and email it to them. Apparently they will get back to me. Based on my experience I would avoid Eufy products.
23. Mai 2026
Bewertung ohne vorherige Einladung
The Eufy Robovac x9 No replacement accessories
The Eufy Robovac x9 is relatively good. A few glitches with mapping. Sometimes it looses it positioning particularly in areas with large windows or a lot of sunlight. Biggest fault is you can't get accessories for it. I've a service message for a new brush guard and the parts can't be sourced. Very dissapointing. Recommend when researching Robo Vacs to check availability of accessories.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Thank you for your honest and detailed feedback about the X9. I sincerely apologise for the inconvenience you have experienced — both with the mapping glitches and, more importantly, with the lack of accessory availability.
Regarding the brush guard:
I am pleased to let you know that we now have limited stock of the X9 brush guard available. Please contact our after-sales support team directly.
Regarding the mapping issue near windows:
The robot's laser sensor can be affected by strong direct sunlight, which may cause temporary positioning issues. If possible, closing curtains during cleaning cycles in sunlit rooms can help improve navigation stability.
We take your feedback about accessory availability very seriously and have already escalated this to our supply chain team to ensure the X9 accessories are properly stocked going forward.
Thank you for bringing this to our attention — it helps us improve for all customers.
eufy team
The battery is awful
The product works great- the battery however is not fit for purpose - even with only a few features switched you’ll be lucky to get a week out of it. The best I’ve got so far is 3 weeks and to achieve that I had to switch all features off so it’s just a doorbell and that’s it - Avoid
25. Juli 2025
Antwort von Eufy
Thank you for reaching out to us. We sincerely apologize for the inconvenience you have experienced with the battery life of your device. We understand how important reliable performance is, and we appreciate your patience while we work to resolve this.
To help optimize the battery performance and extend its usage time, we kindly recommend following these troubleshooting steps:
1. Adjust the doorbell's angle to minimize unnecessary motion triggers from passing traffic or street activity.
2. Shorten the motion clip length if you notice significant blank footage after each event recording.
3. Increase the re-trigger interval between recordings to reduce frequent wake-ups and conserve power.
4. Limit the use of Live View, as continuous streaming and real-time playback consume additional battery.
5. Reduce the motion detection sensitivity to prevent the camera from recording minor or irrelevant movements.
6. Configure Activity Zones to focus only on relevant areas, which helps prevent excessive clips and false alerts.
7. Ensure the Wi-Fi signal strength at the doorbell's location is at least 3 bars, as a weak connection forces the device to work harder and drains the battery faster.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you again for your understanding and cooperation. We are here to support you every step of the way.
The product is terrible and doesnt last more than 2 years.
Do not buy from Eufy if you expect your outdoor hardware to last longer than a year.I purchased a Eufy solar panel that completely stopped working after just 2.5 years of normal use. When I contacted customer service, they flatly refused a repair, replacement, or partial refund, hiding behind their strict 12-month commercial warranty.When I escalated the issue to the Customer Service Manager (Shane), I was given a convoluted response that completely misinterprets UK consumer law. The company openly admitted that after 12 months, they expect the consumer to pay for a professional independent engineer's report just to prove a £34.99 solar panel has an inherent manufacturing defect. They then had the nerve to offer a 20% discount coupon to force me to spend even more money replacing their broken hardware.Under the UK Consumer Rights Act 2015, goods must be durable and fit for purpose. An outdoor security solar panel failing completely after 2.5 years does not meet the legal standard of satisfactory durability.Eufy clearly cares more about their rigid internal corporate policies than complying with UK statutory consumer rights or ensuring customer satisfaction. If you want a security system backed by a company that respects the law and builds durable products, look elsewhere. Absolute waste of money.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Eufy doorbell woes…
Eufy doorbell woes…
Everyone keeps asking if our doorbell works!!! I tried it, pressed and waited, 10 seconds later it rang, a whole 10 seconds between press and ring, wow… for info, battery 90%, distance to homebase 3feet… wireless, yes… utter rubbish, yes.
Anytime something is up with Eufy product, firmware or app they get the customer to jump through hoops looking for a solution to an issue created everytime there is an update to any of their products.
Diabolical company they are now, no longer worth bothering with.
As can be seen, standard reply from Eufy AI… I despair, sadly the Eufy name no longer stands for quality and customer support, just a cash grab.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Eufy S210 Chimes almost inaudible even at maximum volumes
Eufy S210 . Good picture quality but let down by very weak chime volume. Even at 15/20 feet it is very difficult to hear even when set at maximum level. Very disappointing that no additional chime units can be added to allow for all over property audiobility. Now having to consider what to do next as to the way forward. Eufy response didn’t actually address the reason for the review which is that the CHIMES even at FULL VOLUME are still very quiet with a Decibel of between 40 and 50 where as it really needs to be around 75 to 80
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Dear Customer，
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the low chime volume on your device. We understand how important clear audio is and would like to assist you in resolving this issue.
Please try the following troubleshooting steps:
Check Phone Settings:
Turn off Bluetooth on your phone to ensure audio is not being routed to a Bluetooth device.
Set both Media Volume and Call Volume to the maximum level.
If you are using headphones, please disconnect them temporarily and test the sound again.
Reset Device and Test:
Press and hold the Sync button on the device for 10 seconds to reset it (please ensure any important recordings are saved before resetting). After resetting, re-pair the device and test the volume.
Open the live stream and start a manual recording. Gently tap the top of the doorbell and check the recording to see if the sound is captured. This will help verify if the microphone is working correctly.
Hardware Check and Support:
Inspect the doorbell speaker for any dirt or obstructions. Clean it gently if necessary and test again.
If the issue persists after trying these steps, please contact us at uk.support@eufy.com, and we will ensure your issue is addressed promptly.
Thank you for your patience and cooperation.
Warm regards,
Eufy Customer Support
Not good ive gone back to a ring one…
Not good ive gone back to a ring one with subscription!!
26. Februar 2026
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Solar powered eufy camera works…
Solar powered eufy camera works exceptionally. Highly recommended.
6. März 2026
Worst Experience with Eufy/Anker
I loved Anker's tech, so I assumed Eufy would have the same outstanding quality. But after spending almost £323 on the Homebase S380 and 5x Indoor Cam E220, I can say for sure that I am never bying from Eufy or any Anker affiliate ever again.
The hardware is amazing, don't get me wrong, but the software leaves a lot to be desired. The cameras video recording turns off randomly and won't come back on until a factory reset is done, or they'll randomly go offline for up to two hours or more. The homebase can only reliably seem to work with a doorbell and two cameras, anymore and the offline issue comes back.
I have been talking to their support and trying the solutions they offer for a few weeks now, with no real progress on keeping my other three E220's online and fuctioning with the homebase.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Dear Customer，
We sincerely apologize for the inconvenience you have experienced with your camera. Regarding the issues you mentioned, please follow the troubleshooting steps below:
1. Random Pausing During Recording Please note that for the T8410 model, continuous recording is only supported at 1080P resolution. It cannot be enabled when recording in 2K resolution. This limitation applies regardless of whether the camera is connected to the HomeBase 3. We recommend switching the resolution to 1080P if you require continuous recording.
2. Random Offline Issues If the Home app indicates the camera is offline, please first check the eufy Security app and the camera's status light:
If the eufy app does not show the camera as offline, or the status light is not flashing red, this may be related to the iOS system.
If the eufy app does show "Camera is offline," please proceed with the following steps:
Step A: Check the Status Light
LED is off:
Ensure you are using the original 5V-2A power adapter.
Verify that the power outlet is functioning correctly.
Check that the power cable is securely connected at both the adapter and camera ends. Try unplugging and replugging them.
LED is solid purple for more than 2 minutes:
Unplug the power cable and plug it back in.
Once powered on, press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
LED is on, but not solid blue or solid purple:
Press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
Step B: If the Status Light Appears Normal
Pull down to refresh the device page in the app.
Unplug the camera, wait a moment, and plug it back in to restart it.
If the issue persists, please try setting up the camera again from scratch.
If you need further assistance after trying these steps, please let us know. We are here to help.
Warm regards,
eufy Customer Support
Love these cameras .got my parents to…
Love these cameras .got my parents to get them and few friends .we all love them well done eufy
2. März 2026
Good product but having trouble with App
Good product but having great trouble with their new 'improved' app. In particular, integrating 3 products on the app.
1. Dezember 2025
Antwort von Eufy
Thank you for your feedback! We're glad to hear you're enjoying the product itself, but we sincerely apologize for the trouble you're experiencing with the new app, especially when integrating multiple devices.
We'd love to help resolve this for you. Could you please share more details about the specific issues you're encountering? For example:
Are the devices failing to connect, or do they disconnect frequently?
Are you having trouble navigating between the 3 products in the app?
Are you receiving any specific error messages?
Alternatively, you can reach our support team directly at uk.support@eufy.com or through the in-app chat, and we'll be happy to walk you through the setup step by step.
Thank you for your patience, and we look forward to getting this sorted out for you!
Im pretty happy with the robot cleaner
Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot of time and is nice to come back to a clean house.
26. Juli 2025
Product Not as Described
Having purchased the Eufy S3 Pro 2 camera kit and base station, I realised after 5 months of use that the camera’s battery capabilities are not as advertised. After repeatedly going back with my concerns to Eufy and following their supposed resolution suggestions, I requested a full refund as the product is not as advertised. They started with a 30% offer -since increased to 50% - but don’t appear to believe I have a right to return the products and receive a full refund despite their misrepresentation.
2. März 2026
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.