DogBuddy Bewertungen 152

TrustScore 1.5 von 5

1,6

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Watch out for unscrupulous dog sitters that dog buddy do not check if they have a boarding/day care licence, oh yes, and you're not covered by dog buddies insurance if YOU the customer do not... Mehr ansehen

Bewertet mit 1 von 5 Sternen

some dog sitters are very unreliable.Booked one dog sitter for November the 4th and they cancelled the day before, yet it had been booked for at least a week. We then found a new dog sitter and they a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Spend a bit more time researching local sitters as they care a lot more about animals then one big website run by people you will never meet and frankly appear not to care as the customer service is t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I discovered dog buddy by chance and thank goodness I did. They’re excellent. What I like most is that my potential customers don’t have to pay to find my details unlike other companies. I always... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


Kontaktinformationen

1,6

Ungenügend

TrustScore 1.5 von 5

152 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

DOGTASTIC!

Love using DogBuddy as a sitter. They do all the hard work and I get all the fun parts of meeting owners and hanging out with lovely dogs! Only thing that would make it EVEN better is if the sitter insurance covered damage to the home caused by a visiting pup. Still amazing though. Can’t recommed enough.

10. Februar 2019
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi, thanks for the positive review!

Bewertet mit 4 von 5 Sternen

My experience

when I got to this website and made my profile I didn't know that I would actually be chosen to walk a dog.

At first, I didn't know how to use the website but with the time I understood it. But then I got a message from a dog owner to ask me to walk her dog. I ended up meeting her and she was a very nice person, and the dog was also very docile. Until this day I walk the same dog in flexible hours along the week.

3. Februar 2019
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks

Bewertet mit 1 von 5 Sternen

STAN & HELEN ST ALBANS

Contacted Stan and Helen St Albans
Arrange a meeting for the following week
Took day off work
Stan messaged few days later. Was I coming?
Confirmed yes
Arrived
He forgot I was coming
He over booked and couldnt take on my dog
TOTAL WASTE OF TIME!!! GREAT BUSINESS!!!

25. Januar 2019
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi, Thank you for contacting us. We are very sorry to hear of this, please note that we take this very seriously indeed and will take action. You are very welcome to contact us at help@dogbuddy.com to provide us with some more details regarding this matter, and we are of course more than happy to help you find a great sitter!

Bewertet mit 5 von 5 Sternen

I never had so much fun with the dogs…

I never had so much fun with the dogs and meet so many nice people around my house. The app is amazing and is very good for the business ,in just 2 weeks I have got already 6 fantastic dogs to look after and my dog Frida has company all day to play , win win always !!! I really recommend for the dog lovers !!

16. Januar 2019
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 5 von 5 Sternen

My experience with dogbuddy has been…

My experience with dogbuddy has been amazing meeting and looking after different breeds of dogs and meeting there owners

2. Januar 2019
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi Sarah, thanks for the positive review!

Bewertet mit 5 von 5 Sternen

Sitters not all trustworthy

I like the idea of my fur baby being cared for at a home instead of a kennels but unfortunately due to my experience I will struggle trusting dog sitters on this site.

Upon taking my lab to it's sitter I was informed she had to pop out for a few hours. I was uncomfortable leaving my dog in a strange house straight away so I made plans for my dog to be picked up from my house and arranged a friend to be there when my dog was picked up. I continued with my plans throughout the day only to get a phone call from my friend saying the sitter had still not turned up (and cancelled literally last minute). It was a good job I had some reliable friends or I would have been 3 hours into my journey and would have had to have turned around. I am also relieved something inside me was telling me not to leave my dog at this sitters house or he would have been left alone for 6 hours in a strange place. She was very unreliable the days approaching to the stay at replying to messages and personally feel she made other plans and then made up an excuse.

I did get fully refunded, but from now on will only use kennels or friends. Although not necessary dog buddy's fault - the sitters can be unreliable.

22. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

We're sorry to hear about your negative experience. Our team is working hard at reviewing sitters' performance and we take complaints very seriously. If you contact our support on help@dogbuddy.com, we'd be happy to look into the sitter to ensure that this does not happen again.

Bewertet mit 1 von 5 Sternen

Horrible customer service

Horrible customer service. Owner refusing to pay for damages. Unprofessional service, company refusing to compensate for damages.

20. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi Michael. Unfortunately, if a Dog is suffering from Separation Anxiety, they can react differently from what the Owner is used to. It is not necessarily something an Owner is not telling you but a change in behaviour due the difference in environment. This is why it is so important before boarding a dog that a trial meeting in your home takes place. The dog in your care is your responsibility and you are the one who has allowed the dog in to your care so you must assess the dog and understand if it will be suitable for you and your home. We do understand that your property has been damaged and we can appreciate this frustrating situation, however it is important to note that we are very clear about our Insurance and what it covers. This information is clearly noted in the on-boarding process, in our help guide and on our insurance coverage page. There is no ambiguity, we are very clear and also offer advice on how to avoid such incidents.

Bewertet mit 5 von 5 Sternen

Great company to work for

Great company to work for, always very efficient service with bookings, reminders and information from start to finish. Would recommend

18. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi Sarah, thanks for the positive review!

Bewertet mit 5 von 5 Sternen

Geart site

Geart site very easy to use you will meet a lot of lovely sitters

16. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 5 von 5 Sternen

Highly recommended

I have had a lot of bookings in a short amount of time from Dog Buddy. The app is easy to use and the bookings process is straightforward. Also, looking after the dogs is great fun!

15. November 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 5 von 5 Sternen

The Best

DogBuddy is an excellent pet care platform which allows for much flexibility for both dog-owner and dog-sitter/walker. DogBuddy has a sturdy and very reliable setup of staff, and interfaces. It provides for great interactions and, of course, lots of opportunity to cuddle with dogs - the ultimate goal.

13. November 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 5 von 5 Sternen

Brilliant app

Brilliant app! Shows you all the carers in your area and allows you to message them and book easily. When your dog is with a carer it updates you on when they go for walks and for how long. Love it!

7. November 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 1 von 5 Sternen

some dog sitters are very unrelaible

some dog sitters are very unreliable.Booked one dog sitter for November the 4th and they cancelled the day before, yet it had been booked for at least a week. We then found a new dog sitter and they accepted but cancelled the morning of the 4th of November forcing us to cancel our plans. not a very professional site and dog sitters can cancel last minute without any replacement or explanation.

4. November 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi Oliver. Thank you for your feedback and sorry to hear of your negative experience. Unfortunately, cancellations can happen from time to time and can be difficult to predict. Once informed of a cancellation we work very hard to help our Owners find an alternative sitter as we offer a concierge service and can cover up to 25% of the difference in cost. If a sitter has a poor response rate or cancels bookings without a valid reason, we do take action and remove the sitter from our platform. If you need any help or have any questions, please do contact us at help@dogbuddy.com

Bewertet mit 5 von 5 Sternen

Being a dog sitter

Being a dog sitter, dog buddy is amazing. They offer good support and a great service. I really enjoy being a dog sitter with dog buddy.

28. Oktober 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 5 von 5 Sternen

I love dog buddy it makes me feel at…

I love dog buddy it makes me feel at ease as a carer and leaves all the doggie parents at ease knowing there pets are in good hands. Such an easy website to use and has brought me so much joy minding amazing dogs 😊 x

22. September 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks Nicolle!

Bewertet mit 5 von 5 Sternen

An excellent service for owners and sitters.

I meet the dogs and owners at their home so the dog is relaxed and you get an idea of their lifestyle. I call it the interview because the owner is able to access your interaction with their dog. I had one booking who cancelled at that point. The messaging is useful as it does not interrupt the owners time away but is there when they want to check. I try and send the first when the dog has settled. I point that that replying is optional as I don't want them to feel pressure to reply. Lastly the photos that are sent can be shared by them with the people they are with.

19. September 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks a lot

Bewertet mit 5 von 5 Sternen

Doggy daycare pampered pooches higham ferrers rushden

Hi I have only been on the site a few weeks and I love this site. It's so easy to use and so simple to complete bookings
I have had dog owners find my site in ther area very easy so I'm not having to constantly message dog owners about my services
I have had dog owners leave reviews on my site so other dog owners can see what others say about me and my dog's
Would definitely recommend other dog owners looking for sitters, doggy daycare, or over night stays to use this site
Emma
Pampered pooches Higham ferrers rushden

19. September 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi Ellie, thanks for the positive review!

Bewertet mit 5 von 5 Sternen

We are fairly new carers and joined dog…

We are fairly new carers and joined dog buddy early August this year.
They were very helpful to us during the set up and have constantly been in touch with us since.
We have received quite a few bookings already and the dog owners have commented on how easy the website was to use and book .
The information from dog buddy has been helpful in aiding us to understand each dog and their needs enabling each visit to be a success
Steve and Chris

10. September 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Hi Steve and Chris, thanks for the positive review. We are very happy to have you in our pack!

Bewertet mit 5 von 5 Sternen

Excellent app

Excellent app, thank you for enabling me to care for peoples’ dogs safely and efficiently.

19. August 2018
Bewertung ohne vorherige Einladung
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Antwort von DogBuddy

Thanks Elena!

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