I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen
Unternehmen hat geantwortet
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
Very good quality and super fast…
Very good quality and super fast delivery.
100% Satisfied.
17. April 2023
Antwort von DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us!
Best regards.
-DeFacto Customer Experience Center
I like to shop
17. April 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Good first time order experience
Good first time order experience. Kept 1 item returned 1. Simple enough and refund received in good time. Happy with new purchase
21. April 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
The particles of the products stain one’s body as by pieces of threads and wool particles is that all products…
What I don’t like is that all products has tread pieces all around the clothes which comes on the head and body as dirt.
12. April 2023
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center"
4 stars
The material of the dresses I bought was very good. The delivery was quick and without any issues. My only problem was that the dresses both ran a bit small and short.
15. April 2023
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the item's quality, you can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. We hope to receive a 5 star rating next time.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Fast delivery and quality products
10. April 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Quick delivery great quality
6. April 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Great products at competitive prices
Great products at competitive prices. Speedy delivery too. Unfortunately had to return as was too big for me. But that hasn't stopped me, will be ordering again
5. April 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
i would rate three stars
10. April 2023
Antwort von DeFacto UK
Hello,
Thank you for your feedback. You can tell us any dissatisfaction you experienced at support@defacto.com. We hope to receive a five star rating from you next time.
Kind regards.
Defacto is literally so good
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you have an issue but they eventually do it. Thanks and will definitely buy again
5. April 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Everything is perfect
5. April 2023
Antwort von DeFacto UK
Hello,
As DeFacto support team we aim to provide you the best service. Great thanks for your feedback.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Great experience
Delivery was on time.
Pieces I bought were exactly what I expected, just like the photos, high quality and look great!
Definitely will order again 👍🏻
4. April 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Misread!
The trousers you sent to me were lovely but I misread your sizing guide so didn’t fit me.
1. April 2023
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.