DeFacto UK Bewertungen 991

TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


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3,8

Gut

TrustScore 4 von 5

991 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

No idea what this relates to or what…

No idea what this relates to or what product.

28. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings,

We are deeply sorry that your shopping experience with us didn't go through as expected. Could you please send us an e-mail at support@defacto.com and provide us with the details of the inconvenience so we can resolve it as soon as possible? Thank you in advance.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

It was very good

26. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

Excellent products and excellent…

Excellent products and excellent service.

24. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings.

We really appreciate you for taking the time to share your feedback with us. We look forward to seeing you again soon!

Best regards.
-DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

Good and Prompt

12. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

I was a bit hesitant to order as I’ve…

I was a bit hesitant to order as I’ve never heard of them before, but took a chance and ordered, delivery was the most quickest ever from any online shopping brand’s, the quality was great as well, I’m happy and will definitely be shopping online with them again, thanks again it was a great experience shopping with your company 😊☺️

21. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings,

We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

I ordered 2 sizes as it was a gift and…

I ordered 2 sizes as it was a gift and I wasn’t sure how big they wanted it. Returning was easy and refund was prompt.

19. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings.

We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.

Best regards.
-DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings.

We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.

Best regards.
-DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

I had an excellent experience with…

I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the washes which I have to say is quite good. I also returned some items. The return website link was a bit hard to find however, the staff members replied quickly via email and my refund came just as quick. Overall, I have had an amazing experience with DeFacto and will definitely purchase from them again. 10/10!

20. April 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

Excellent.

Excellent.
Quality outstanding for price.

9. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

Superb quality garment

Superb quality garment. Courteous and extremely efficient service! Will shop again!!!! +++++

12. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hey there,

We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.

DeFacto Customer Experience Center

Bewertet mit 2 von 5 Sternen

Clothes sizes are too big

The clothes were ok, not the best quality but ok. The sizes are way too big, am a size 10 and they are like size 14, so I had to return. And because the delivery company is Evri, they charged me 3 times because i had separated packages. So I ended up paying money for nothing.

6. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings,

We are deeply sorry that your shopping experience with us didn't go through as expected. We would like to inform you that our returns are free of charge. In case you were charged to return parcels to our warehouse, please send us an e-mail at support@defacto.com so we can provide further assistance. Thank you for your understanding.

Best regards,
DeFacto Customer Experience Center

Bewertet mit 1 von 5 Sternen

The company delivery in local…

The company delivery in local inappropriate my parcel missing I don’t have answer about my item and a reported for both and the factory and Evril one month ago and at moment nothing my money back or my parcel delivery. Very unhappiness.

11. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings.

We are deeply sorry that your shopping experience with us didn't go through as expected. Our relevant units are currently working on your enquiry and we expect the situation to be resolved very soon. Please keep in mind that you may contact us at support@defacto.com if we can help with anything else.

Best regards,
DeFacto Customer Experience Center


Bewertet mit 5 von 5 Sternen

Really pleased with my purchase

Really pleased with my purchase, will use this company again.
Good quality clothes at reasonable prices.

6. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings,

We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.

DeFacto Customer Experience Center

Bewertet mit 3 von 5 Sternen

Great service but product not a great fit

I’m giving three not because of the service. That was prompt and on point. I’m giving three because of the material of the hoodie I bought. Despite purchasing xxl, it still didn’t do well with size. So service delivery is a five but product description to make well informed choices I’d give it a three

7. Mai 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings,

We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you. With best regards and wishes.

DeFacto Customer Experience Center"

Bewertet mit 4 von 5 Sternen

Very pleased

Quick delivery and love clothing colours!

28. April 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.

Thank you very much.
DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

Value for money

Value for money. Prompt delivery.

25. April 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hey there,

We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.

DeFacto Customer Experience Center

Bewertet mit 3 von 5 Sternen

The coat was smaller in size and the…

The coat was smaller in size and the quality wasn’t up to mark

23. April 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Greetings.

We are so sorry to hear that you are not satisfied with the quality of our products, however we offer a free of charge return process for all of your orders. If you wish to start a return process or learn more about it, please feel free to visit: https://uk.defacto.com/pages/returns-faq

Best regards.
-DeFacto Customer Experience Center

Bewertet mit 5 von 5 Sternen

Great purchase excellent quality and…

Great purchase excellent quality and super quick delivery

23. April 2023
DeFacto UK-Logo

Antwort von DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr