I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen
Unternehmen hat geantwortet
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
Very good quality & excellent service!
15. Dezember 2022
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
The sweatshirt was warm and excellent…
The sweatshirt was warm and excellent value for money!
25. Dezember 2022
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
When I advised an item ripped form Sean…
When I advised an item of clothing being ripped from seams after one wear they refused to exchange or even offer a refund
4. Januar 2023
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. We would like to offer you a special discount code equal to the product you've purchased. We had sent an e-mail about your special discount code. You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards.
-DeFacto Customer Experience Center
Great clothes and fantastic prices
17. Dezember 2022
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
-DeFacto Customer Experience Center
I had a few issues, but.........
I had a few issues with what I bought, that said their customer support are really good. First off you get to talk to someone and they solve your issues. They solved all of mine and I'm very happy with the 3 different coats I bought and a few other things as well. Definitely recommended!!🙌🙏
12. Januar 2023
Antwort von DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and support team. Thank you very much.
-DeFacto Customer Experience Center
Cheap material
Very different quality of material. Looks cheap and when touching the material looks very cheap. I am very disappointed. You better improve your materials to get more clients. Luckily i returned everything i bought from you and by the way im still waiting for the money!!!
23. Dezember 2022
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. We will process your return parcel in 14 business days. We’ll let you know once your return is processed, and your refund is ready! There’s one more thing! Once your refund is approved by us, you might have to wait for your bank to process the refund payment. You’ll receive your refund via the same method you used for your purchase. We hope we will provide you a better shopping experience next time.
With best regards and wishes.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Very slow website
Very slow website. Promo code initially wasn’t recognized. Payment took a very long time. In fact it took one night for shipping and payment to be processed
11. Januar 2023
Antwort von DeFacto UK
Greetings.
We'd like to inform you that we didn't receive any feedbacks in a while relating to our website's speed. We think that it might be related to your local network, browser preference etc. However if you encounter the same problem once again, please let us know at "support@defacto.com" so we can assist you. As an addition, we'd like to remind you that your order contains 2 different deliveries with 2 different time frames. We expect your parcels to be delivered within 1-3 business days to 5-7 business days. Please let us know again if you require further assistance. Thanks for taking the time to share your feedback with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
good service and great quality
The qulaity of product is very ggod and prices are quite reasonable.
Very happy with the service
1. Januar 2023
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Good price quick delivery very pleased
30. Dezember 2022
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there!
I would like to let you know that we are sorry. It's good to know that you got your package safely. You can return the item via our return link: (https://uk.defacto.com/pages/legal?tab=return-faq). Thank you so much for your understanding. We hope we can serve you better in your next shopping experience.
DeFacto Customer Experience Center
Just find it a bit unfair that I have…
Just find it a bit unfair that I have to pay to have the item returned
4. Januar 2023
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Still haven't received order.
9. Januar 2023
Antwort von DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
I had a permanent greasy mark on the…
I had a permanent greasy mark on the jeans I bought but they refused to accept return and gave discount. Discount code didn’t work and also you can get similar discount only signing up the website.
15. Dezember 2022
Antwort von DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We had sent an e-mail you on this matter, including your discount code problem and our request of screenshot. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Good quality hood price no complaints
8. Januar 2023
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Good quality products at a fair price
Good quality products at a fair price, also quick delivery.
8. Januar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Decent
Nice quality at affordable prices, with prompt delivery by Evri - a gem of a find!
18. Dezember 2022
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.