Tyger by the Tail Bewertungen 

Absolutely love my earrings!! Such good quality I’ve had to order myself another pair. The Tyger team are lovely too - great customer service and fast delivery.

Really gorgeous earrings and fab communication. Would highly recommend; always complimented on my jewellery, and they’re such stunning pieces!

Love my earrings! They were made to order which I expected to take a while but they still arrived in a really reasonable timeframe! So happy about them as they are super pretty and i’ve gotten a bunch of compliments on them. I love how light they feel as I hate the feeling of heavy earrings. 10/10 would recommend!

I don't normally leave reviews, but I had to for this as I genuinely can't stop wearing my hoops! They've become my staple... also I needed to change from silver to gold and customer service were really helpful with this. Thank you, best earrings ever!!

I placed an order on the 2nd June with the website claiming it would be dispatched within 2 days.

The item was never dispatched. I contacted customers services and received a reply to say the order had been generated but not collected by the courier and they would look into it.

I sent a follow up email asking for confirmation the order had been sent and I’ve heard nothing back from them. The order was for over £80, and there is no explanation or update despite me reaching out.

Ordered on June 23rd. The website said dispatch within 2 days, but it’s now been over two weeks and I still haven’t received anything. Customer service promised a reshipment on the 7th of July, but never followed up with tracking or updates. I’ve chased multiple times with no clear response.

Poor communication and very slow fulfilment. Would not recommend.

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After I left my first Trustpilot review, the store reached out by email last night, apologised, and promised to send a replacement via Royal Mail First Class today.

This afternoon, they sent me a tracking number — but it’s not First Class, it’s Royal Mail Tracked 48, which is slower. As of this evening, the tracking status still shows “Royal Mail is expecting the item” — meaning it hasn’t been dispatched yet.

I appreciate the apology and partial refund, but the repeated delays, broken promises, and lack of follow-through make this a very disappointing experience overall.

Having gotten off to a rocky start, I did not recommend this company in my review.
They have now rectified this. The ring is lovely, hence my upgrade in rating.

Ordered the 'estrella' ring in silver and it is soo beautiful, amazing quality and such speedy delivery. Nice 10% discount on first order too, love this brand and will definitely buy again. Thank you :)

Ordered some earrings and they are beautttiful!! Had a query and the customer service team on instagram were so helpful and went out of their way to make sure everything went smoothly with the order! Delivery was speedy and earring quality is lovely. Will be ordering again 😊

I ordered a custom flat ring in silver. It arrived a week earlier than expected and I absolutely LOVE it. (It can take up to 5 weeks, mine came in 4)
The quality of the ring is outstanding, it is 925 sterling silver with a really good weight to it.
The silver is so shiny and bright, it looks amazing beside my other silver rings.
Now it is a little chunky, but if you look at the photos on their site of the ring being worn it is true to size how it looks in person.
I chose 4 letters on my ring and they are carved perfectly.
This is a really good quality piece of jewellery and it was so worth the wait, I would 100% recommend

Ordered holy tyger earrings and the status has not changed from being „confirmed” for more than 7 weeks already. They haven’t respond to my email either. My order number is 2630, maybe they’ll at least find this review and update me.

UPD.
Today is the day I’m changing my rating to a 5-star one, because Tyger’s manager, Celia, contacted me shortly after seeing this review. My earrings finally got shipped (she said there had been a Shopify error) and the order became trackable. Today I unpacked the product and I can say it’s 100% a handmade item, as each detail looks very solid. I’ll definitely order again. If you’re still waiting for your item and they won’t reply your emails, try posting here and include your order number.

I emailed in regard's to a slight tarnishing on a necklace and some earrings which I had bought earlier in the year, they replied within days and offered me help to polish the jewellery and offered me a refund or new item! This completely made up for the issues and 100% will be repeating purchases!

The designs and craftsmanship on the jewellery are wonderful too!

I bought a customised necklace and although it took a while to be hand made it was well worth the wait. It arrived beautifully packaged and is an absolutely stunning piece of jewellery. The quality is outstanding and I will 100% be buying from Tyler by the Tail again.

Amazing quality, love my customised ring!! Order came so quickly and in lovely packaging! Fits so well - definitely worth your money!

Great custom service helped so much with sizing and any enquiries I had! Can’t wait to order again soon!

Such great products, wear my snake earrings and personalised ring every single day! Hasn’t worn in the slightest, perfect condition still.
Such great customer service, v professional.
Defo recommend this brand, will be purchasing from them again!!

One of my favourite jewellery brands! My cross necklace is my go to necklace and they were so helpful with my queries ☺️☺️

Horrible experience.
Made my order October 28th.
Tried to contact them via Instagram, Tiktok, email… After two months waiting for my ring, they assume TODAY (January 11th) that my order won’t arrive.
Most unprofessional brand I know.
They have no idea about how to treat customers , and no idea about how to manage with the transport agency.

Bought a few things off Tyger before, have been super quick with their deliveries and when I needed to return one and change sizes, the customer service was excellent. Ever since the new management it feels like a new company. Love the new designs and the new layouts of the website.

i had been wanting a ring from this brand for a long time. brought one and i did not regret! such a unique piece, i am definitely going to buy again as a present, thank you!!