I shop for my elderly mother through Sainsbury’s TU online roughly every six weeks, as she loves to scroll and choose her new wardrobe and then receive it all pre-hanged and ready to store and wear. W... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Thank you for part of the order. Very disappointed that the Cotton pyjama shorts (pack of 2) order was cancelled suddenly by TU (without my consent) as it was a gift specially chosen for recipi... Mehr ansehen
I am a regular customer who had a fall on the escalator due to no lift.On my next visit a member of staff took my trolley down the elevator and now there is always staff by the lift to help.At 81 this... Mehr ansehen
Easy to order & collect.Like the products. However, collection/ return locations are not terribly convenient to me now that the Sainsbury’s local shops are no longer open for this. I would order more... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Tu clothing by Sainsbury's
Vom Unternehmen geschrieben
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Kontaktinformationen
33 Holborn, EC1N 2HT, London, Vereinigtes Königreich
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,0
Gut
19.131 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
So easy to use .
So easy to use .. Delivery perfect. And all that was ordered a great quality A***
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hi Deborah,
I am so happy to hear you found our service easy to use and that your delivery was perfect with great quality!
Thank you for your Amazing 5-star review.
Thanks,
Souvik
Great website easy to use and quick…
Great website easy to use and quick delivery good quality products at reasonable prices.
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Lynne,
Thank you for you Fantastic 5-star review.
I am so happy to hear that you found our website easy to use and that you received your good quality products quickly. I appreciate your wonderful feedback on our reasonable prices!
Best wishes,
Sanjukta.
iv shopped many times the clothing are great …
iv shopped many times the clothing are true sizes fit a treat great value for money my last purchase was for 70% discounted off the price i bought 2 shirts and so pleased with them
the staff customer service excellent i cant believe the value for money tu offer
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Julie,
Thank you for you Fantastic 5-star review.
I am so pleased to hear about your positive shopping experiences with us! It's wonderful to know that you find our clothing true to size and a great value, especially with our discounted offers. I am also delighted that our customer service has met your expectations. Thank you for your kind words!
Best wishes,
Sanjukta.
Good choice and availability- shame…
Good choice and availability- shame there’s no changing rooms though
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello there,
I appreciate your feedback on our selection and availability. I understand your desire for changing rooms.
Thanks,
Sanjukta
Terrible
You provide a terrible click & collect service I was quote 7 days for collecting my item (not good), but you hadn’t even dispatched it in 7 days I could only collect 10 days after ordering. It’s time you gave up this service altogetter
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Margaret,
I sincerely apologize for the significant delay you experienced with our click & collect service. I understand your frustration regarding the extended wait time beyond the initial estimate. I am actively reviewing our dispatch and collection processes to prevent such occurrences in the future.
Thanks,
Sanjukta.
Thanks,
Sanjukta.
all good easy to use lady in Argos was…
all good easy to use lady in Argos was helpful with my order the only thing I didn't like you don't get long before they send your item back if you don't go and pick it up
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Gary,
I am glad to hear you had a positive experience with our team member! I appreciate your feedback regarding the pickup window and will consider it for future improvements.
Thanks,
Sanjukta.
great sale prices love that i can pick…
great sale prices love that i can pick up instore
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hi Jayne,
I am so pleased to hear that you love our sale prices and appreciate the convenience of our in-store pickup option. Thank you for your wonderful 5-star review!
Best wishes,
Sanjukta.
Deliveries always on time
Deliveries always on time. Staff helpful. Messages communicated by emails. All these things make the ordering and collection process effortless.
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Jackie,
Thank you for you Fantastic 5-star review.
I am so pleased to hear that you find our delivery service reliable and our staff helpful. It's wonderful to know that our communication via email contributes to an effortless ordering and collection process for you. Thank you for your kind words!
Best wishes,
Sanjukta.
Antwort von Tu clothing by Sainsbury's
Hello Michael,
Thank you for your fantastic 5-star review! I am so happy to hear that you had such a positive experience with both our service and our product. I truly appreciate your kind words.
Best wishes,
Sanjukta.
Antwort von Tu clothing by Sainsbury's
Hello Maureen,
I am so pleased to hear you enjoyed our great service and the excellent quality of our clothing, and that your order was delivered quickly! Thank you for your amazing 5-star review.
Best wishes,
Sanjukta.
Wonderful experience of dealing with TU…
Wonderful experience of dealing with TU clothing by Sainsbury.
Flawless Service second to none.
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Anil,
Thank you so much for your wonderful 5-star review! I am absolutely delighted to hear that you had such a positive experience with us and that our service was flawless. I truly appreciate your kind words.
Best wishes,
Sanjukta.
Fantastic online shopping experience.
Easy to do online searching for shopping. Lots of variety and choice and best of all, great prices. Very good delivery service to local Sainsbury’s for us to pick up. Cannot fault Tu clothing.
25. August 2026
Antwort von Tu clothing by Sainsbury's
Hello there,
Thank you for your fantastic 5-star review! We're so pleased to hear you enjoy the ease of online shopping, the wide variety, and our great prices. It's wonderful that our delivery service to Sainsbury's works so well for you.
Best wishes,
Sanjukta.
Customer service let down!
Among my order should have been a two pack of vests...only one of the vests arrived...Customer service advised that I needed to take it to Sainsbury's/Argos in order to get a refund. I explained that I was just out of hospital and could not drive, but was advised that it was the only way I could get a refund.... return taxi fare twice the cost of my refund! Not impessed
20. August 2026
Antwort von Tu clothing by Sainsbury's
Hello there,
I appreciate you sharing your experience with us. I am truly sorry to hear about the missing item and the difficulties you encountered with the return process, especially given your recent hospital stay. I understand how frustrating this situation must have been, and we are reviewing our procedures to prevent similar issues. Your feedback is invaluable as we strive to improve our service.
Thanks,
Sanjukta.
Stock issues
Have placed quite a few orders for childrens clothes over the last few weeks and have noticed items are showing as in stock but upon ordering within 24 hours items are being refunded because of stock issues. Spoke with customer services over Facebook and was told the item was out of stock and to keep checking for when it is back in stock. Problem is these items are showing as in stock so how can i check? Customer service didnt seem to understand my issue which was no help at all. I would advise TU to sort their website glitches as this is quite frustrating when placing orders and not knowing if i will receive the full order
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tu clothing by Sainsbury's
Hello there,
Thank you for your feedback. I sincerely apologise for the frustration and inconvenience you've experienced with the stock discrepancies on our website and the subsequent cancellations. We understand how disappointing it is to place an order only to find out items are unavailable, especially when they are showing as in stock. I am also sorry that our customer service team was unable to fully resolve your issue. I am actively working to address these website glitches to improve the accuracy of our stock information.
Thanks,
Sanjukta.
Antwort von Tu clothing by Sainsbury's
Hello Boyne,
Thank you for you Fantastic 5-star review.
I am so pleased to hear that you are happy with your fabulous dress, our quick service, and the great value! Thank you for your wonderful feedback.
Best wishes,
Sanjukta.
Not good
I have never experienced such bad customer service. I returned a dress that was faulty via the QR code sent to me. This was collected on 11th July. After lots of phone calls and promises that the money will be refunded in 5 working days I still have not received the full amount only a part payment. Now they are saying that they haven’t received the parcel? And hanging up or leaving me waiting and not getting back.
I order from lots of companies who have always been sympathetic if I had a problem and resolved it quickly. But not this time.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tu clothing by Sainsbury's
Hello Nick,
I am truly sorry to hear about the difficulties you've experienced with your return and refund. I understand your frustration regarding the partial refund and the conflicting information about the parcel's receipt. I am actively investigating this matter to understand why there's been a discrepancy and why you haven't received the full amount. I am committed to resolving this for you as quickly as possible.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Happy Bunny
I love your dresses this year. Good prices and easy to use website. I didnt have any problem collecting my purchases either
24. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Carol,
I am so happy to hear that you love our dresses this year and found our website easy to use. It's wonderful to know that collecting your purchases was a smooth experience. Thank you for your fantastic 5-star review!
Best wishes,
Sanjukta.
Antwort von Tu clothing by Sainsbury's
Hello there,
Thank you for you Fantastic 5-star review.
I am so glad to hear that you found our website easy to navigate and that the returns process was straightforward for you. Your positive feedback is much appreciated!
Best wishes,
Sanjukta.
All the items of clothing were correct…
All the items of clothing were correct sizing fitting lovely & lovely material and very comfortable
24. August 2026
Antwort von Tu clothing by Sainsbury's
Hello Gill,
I am so pleased to hear that all the clothing items were the correct size and fit you lovely! It's wonderful to know you found the material lovely and very comfortable. Thank you for your amazing 5-star review.
Best wishes,
Sanjukta.
Antwort von Tu clothing by Sainsbury's
Hello Sally,
Thank you for you Fantastic 5-star review.
I am delighted to hear that ordering and collecting from your local store was a smooth and easy experience for you. Thank you for sharing your positive feedback!
Best wishes,
Sanjukta.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.