Tu clothing by Sainsbury's Bewertungen 

19.079
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Easy to order & collect.Like the products. However, collection/ return locations are not terribly convenient to me now that the Sainsbury’s local shops are no longer open for this. I would order more... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I love Tu clothes. Mostly great quality at very reasonable prices. I usually shop in-store as I live close to a huge Sainsbury's but pick-up from the in-store Argos for online orders has always been v... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Losing two stone, I needed a new wardrobe of clothes. Thank goodness for Sainsburys ladies clothing and sale. Shopping on line and store was so easy. No quibble returns and helpful, pleasant Sainsbu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I have never experienced such bad customer service. I returned a dress that was faulty via the QR code sent to me. This was collected on 11th July. After lots of phone calls and promises that the mo... Mehr ansehen

Unternehmensdetails

  1. Bekleidungsgeschäft

Über Tu clothing by Sainsbury's

Vom Unternehmen geschrieben

Shop Tu clothing
Shop womens clothing
Shop mens clothing
Shop kids clothing
Shop baby clothing

Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.

The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.

Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.

Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

19.079 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(19.079)

2.328 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Big barn jacket

I ordered a size 14 jacket but it was too big. So I ordered a smaller size and waited to see if fit before sending size 14 back. I’m over the moon with the jacket as it was in the sale. Bargain buy. There was no hassle returning the bigger size. Refund was very quick. Great service.

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

I am so happy to hear you found a great bargain with your jacket and that the return process for the larger size was hassle-free. I appreciate you sharing your positive experience with us!

Best wishes,
Sneha.

Bewertet mit 5 von 5 Sternen

Easy purchase.

Delivery as expected and great service.

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

Thank you for your wonderful 5-star review! We are so pleased to hear that your delivery arrived as expected and that you received great service. Your positive feedback is truly appreciated!

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

Qual8ty and good prices and great…

Qual8ty and good prices and great delivery

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Teresa,

I am delighted to hear that you are pleased with the quality, prices, and delivery service. Thank you for your wonderful feedback!

Thank you for your Wonderful 5-star review.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

Excellent quality and service of the…

Excellent quality and service of the items ordering was good

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Lynn,

I am delighted to hear that you found the quality and service of your ordered items to be excellent. Thank you for your positive feedback!

Thank you for your Wonderful 5-star review.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

Great service

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Julie,

Thank you for your kind words! We're thrilled to hear you had a great experience.

Thank you for your Wonderful 5-star review.

Thanks,
Souvik

Bewertet mit 1 von 5 Sternen

Waiting for refund

Returned two items from my online order the day after I had collected them as I knew that my grandson would not like the material. I am still waiting for my refund. I have done a messenger chat, visited store and phoned and I have still not received my refund.

22. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Lynne,

I am very sorry to hear that you're still waiting for your refund after returning the items. I understand how frustrating it is when these issues aren't resolved quickly, especially after you've already contacted us through multiple channels.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Sneha.

Bewertet mit 4 von 5 Sternen

All in all great service and products

All in all great service and products

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

Thank you for your fantastic 4-star review! We are so pleased to hear that you are happy with both our service and products. Your positive feedback means a lot to us.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

I am so glad to hear that your collection and return experience was easy and convenient for you! We truly appreciate your positive feedback.

Thank you for your Wonderful 5-star review.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

Excellent products

Excellent products. Professional service

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

I truly appreciate your kind words about our products and service. We are delighted to know you had a positive experience.

Thank you for your Amazing 5-star review.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

Holidays

Good quality clothes and designs. Excellent delivery

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Carol,

I am so pleased to hear that you are happy with the excellent quality of our clothing and designs, and that you experienced excellent delivery! Thank you for your wonderful feedback.

Thank you for your Wonderful 5-star review.

Thanks,
Souvik

Bewertet mit 1 von 5 Sternen

Very poor

Very poor, ordered a lovely top and skirt, the top had a coat hanger sticking through, tried to contact Sainsburys but heard nothing at all.

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Joanne,

I am so sorry to hear about the damaged top and your difficulty in getting in touch with us. This is certainly not the experience we want for our customers, and I understand your frustration.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Sneha.

Bewertet mit 5 von 5 Sternen

I have had so many compliments about a…

I have had so many compliments about a Tu dress I felt I should contact you. It is a blue striped dress with buttons all down the front. I purchased it from your store in St John's Worcester. I have bought many other items too

24. August 2026
Bewertung ohne vorherige Einladung
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Lynne,

I am absolutely delighted to hear how much you love your blue striped dress from our St John's Worcester store! It's wonderful to know it's receiving so many compliments. I truly appreciate your kind words and your continued support.

Best wishes,
Sneha.

Bewertet mit 5 von 5 Sternen

Very good service

Very good service clothes were lovely and fast delivery to store

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

I am so pleased to hear you enjoyed our service and were happy with the clothes. It's wonderful to know you also experienced fast delivery! Thank you for your amazing 5-star review.

Thanks,
Souvik

Bewertet mit 1 von 5 Sternen

Have not received the order

Have not received the order. No response from CS. What's the point asking for the feedback if you don't know whether the oder had been lost?

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

I sincerely apologize for the delayed delivery and lack of response from our customer service team. We are actively investigating this issue to understand what happened with your order and improve our communication.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Souvik

Bewertet mit 4 von 5 Sternen

Great products but collection/ return points limited.

Easy to order & collect.Like the products. However, collection/ return locations are not terribly convenient to me now that the Sainsbury’s local shops are no longer open for this. I would order more frequently if I could pick up/ return closer to Shipley.

24. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi there,

I appreciate your feedback regarding the ease of ordering and product satisfaction. We understand that the current collection and return locations are not as convenient for you in Shipley, especially with the changes to Sainsbury's local shops. We are actively working to expand our network of convenient pick-up and return points to better serve all our customers.

Thanks,
Souvik

Bewertet mit 1 von 5 Sternen

I paid for next day delivery but my…

I paid for next day delivery but my parcel didn’t come the next day. It’s was a few days.

23. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Sam,

I am sorry your delivery was delayed. We understand your frustration and are looking into this issue.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

I just love the dress

I just love the dress, so easy to order I was lucky they had my size.

23. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Helen,

I am so pleased to hear you love the dress and found the ordering process so easy! It's wonderful that we had your size available. Thank you for your fantastic feedback!

Thank you for your Amazing 5-star review.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Tilly,

Thank you for your wonderful 5-star review! I am so pleased to hear that your ordering experience was easy and that the delivery was excellent. I truly appreciate your positive feedback!

Thanks,
Souvik

Bewertet mit 4 von 5 Sternen

Slippers for the future

Unable to purchase these in store as the size wasn’t available. Ordered on line and came pretty quickly.

23. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Anne,

I appreciate your feedback regarding the in-store availability and your online ordering experience. We're glad your order arrived quickly.

Thanks,
Souvik

Bewertet mit 5 von 5 Sternen

It was easy to order on line j

It was easy to order on line just the baby clothes l was looking for which would be suitable for my great grandson in n Australia for there summer
Delivered on time very pleased

23. August 2026
Tu clothing by Sainsbury's-Logo

Antwort von Tu clothing by Sainsbury's

Hi Tina,

It's wonderful to hear that you found exactly what you were looking for online and that the baby clothes are perfect for your great-grandson in Australia! We're so pleased the delivery was on time. Thank you for your fantastic 5-star review!

Thanks,
Souvik

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