Trusty Pet Supplies Bewertungen 7.661

Delivered my goods within 2 days
No complaints

As a new customer, I made two new orders from this company.

Trusty pet supplies informed me that there was a delivery problem with the first new order. The matter was quickly and amicably resolved by contacting the new orders number at the bottom of trusty pet supplies webpage

Unfortunately, my experience with the second new order was entirely different. This time I was told by those at the trusty pet supplies new orders telephone number that I had to use their help email.

Trust pet supplies web page stated that my second new order was completed whilst several days later the courier continued to inform me that they had not received the package. Email to help trusty pet supplies and they agreed that the package was lost. They stated that a replacement package would be sent from my delivery the following day
However, nothing arrived …. trusty pet supplies were immediately contacted… no replies received over the next 48 hours and then suddenly a package arrived from trusty pet supplies

However, I ordered 11.4 kg of dog food and only 6 kg of dog food had been sent . The enclosed delivery note included a handwritten “6kg to follow”

I had not received my paid for order 10 days (and counting) after trusty pet supplies stated that my order had been completed
On advice, help trusty pet supplies were emailed to immediately provide me with a tracking number for the remainder of my order and a commitment to delivery date.

There has been no response, let alone immediate.

Delivery problems with online purchases are not unexpected but the way that trusty pet supplies latterly dealt with problems from a customer view was unacceptable

First new order 5 stars

Second new order (and as understood for all future new orders) 1 star

I always use Trusty Pets now as they are so efficient and reliable. They always give the best prices that I can find and their delivery is outstanding.

Free delivery on my Burns dog food a great price and again delivered within 2 days

Great service,good product

Always very helpful and give up to date information on delivery of items. All safely packaged and arrived promptly.

Reliable and quick delivery of excellent products at a good price

First class service, great prices, and best of all, speedy delivery ( in case like me, you forgot to order when you should have).I have been using Trusty Pet Supplies for over a year and have never had any problems.

TPS customer services and the delivery company were fantastic, on time and always communicates speedily.
I always use TPS.

Returning customer. Great prices and always hold items in stocks thank you.

Always reliable. Good stock and price. Friendly staff.

A good reliable service, with my regular monthly order always delivered on time.

Cannot fault this company, excellent first class service, fast delivery and a good price.

You can easily find what you need on the website, and delivery is quick.

Packaging could be better - Plastic bags used to hold peanuts were flimsy for the weight and split easily and cardboard boxes were heavy. Otherwise pleased with this order.

Very good value and quick on delivery

A fast and reliable service, not to mention competitive price. Keep up the good work.👏

Another easy to order placed with fast delivery

Good price, great communication and very prompt delivery.