Trail Appliances - North Vancouver Bewertungen 2

The Napoleon Rogue 425 grill is excellent, and the final financial resolution (price match and delivery refund) showed good commitment from Trail Appliances.

However, the purchase process was unnecessarily stressful. Delivery logistics were chaotic, marked by system errors and poor communication that caused significant friction.

Good product and good final financial resolution, but the administrative scheduling requires improvement.
I also had difficulty obtaining accurate product measurements from the manufacturer.

What did you like or dislike? I liked that we could order the apartment-size stove, rare is 28". Excellent After-Sale response from Ontario manufacturer, "Marathon," when coil burners apparent flaw, last coil is not secured but design is that it COULD be (a pot would sit crooked as last coil was lose and above rest). Manufacturer sent us 2 new ones! HOWEVER, 2 flaws with simplest most desirable product design--when oven is on oven light stays on, burned out in less than a month! IMPROVE: with a stove panel switch. PUT A SWITCH FOR INNER OVEN LIGHT. Also, I miss the appliance socket on the console. INCLUDE A PLUG-IN on the horizontal back panel of the stove. Unnecessary DETAILS. Marathon manufacturers. Our previous GE glasstop stove, planned obsolescence, a mess that can't be cleaned-up like new. PLUS, after about 8-years, burners were haunted--turn it off and it goes to high for minutes, eventually off, frightening to discover and witness. I wonder if getting an appliance repair to study and rewire the glasstop elements would be more cost effective. We didn't like to risk good-money-after-bad.
Why is this company doing well or something to improve? Trail's online ordering was good. They phoned to offer something locally available weeks earlier, but our requirements were unusual: a Back panel with clock, timer, and oven dials (zero others models have this anymore); 28" (only 1 or 2 options); white; coil burners; local representation; Canadian made. Manufacturers would benefit with customer satisfaction survey.