Townhouse Bewertungen 

Ari was honestly brilliant, the treatment I received today was a luxury manicure and pedicure with both gel.

Ari is very formal through out the whole process, offered a truly amazing service.
A true asset to the company.
I am happy with the beautiful gel Ari applied on both hands and feet

I visited Wilmslow as a training model and Ari was fantastic. She took her time, had great attention to detail and the finish on my nails is perfect. Really happy with the service and the overall experience. Thank you so much, Ari x

Absolutely horrible manicure and pedicure at Slingsby place, Covent Garden. I booked signature gel manicure and pedi. I never leave negative reviews but this time even my husband said it looks bad, super thick gel and looks like I’ve done it myself, paid £105. I’m sorry that Trustpilot doesn’t allow to attach photos. Not coming back!

Update: the gel peeled off fully on one finger on my right hand 4 days later. I am now on a holiday with no gel on one finger. After the manicure, I received an email saying they provide a 7-day guarantee in case if gel peeles off. Now I understand why they are offering it 😆 not looking forward to a manicure and then having to come back to fix it a few days later even if it’s for free! Never coming back. Save your time and money, avoid!

PS. Their response that they cannot identify me is ridiculous, as I’ve literally put my name, the date of experience, the exact place and what I paid in this review.😆

Absolutely horrendous. I came back because they previously refunded the amount of the poor quality manicure as points. However, yet again I’ve been cancelled on at 11am on a Sunday. This is the second time this has happened. They offer £5 off, but don’t tell you where you can rebook for the day so you end up fighting their horrendous website only to discover there are no appointments. For a luxury salon serving busy people this is just crap. They should have an ability to cover appointments if someone is poorly and if the cancellation fee they charge us for cancelling (eg., the full cost of the service) should be what we are refunded for cancellations. You also can’t contact them by anything other than their badly served web chat that is supposedly open 9-6pm Monday to Sunday, but at the weekend good luck getting a reply. Overall a rubbish overhyped company. I won’t be using again.

Great experience - thank you so much Marnie

Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend and will defo be returning

Daria is the best! I absolutely love the time, care, and precision she puts into my nails. She pays incredible attention to every detail and always makes sure everything is perfect. Thank you Daria.

Olena was wonderful as always brilliant service my nails look amazing

Company refuse to refund difference between service booked and service provided. We were unable to recieve the polish aspect of the treatment due to the damage caused by the polish on previous visits (thinning of nails and lifting, apparently not uncommon, we were told two other customers and a member of staff were also affected, so beware if you spot this, as apparently it can be permanent). The charge for the signature pedicure went through instead of the naked pedicure, staff were very quick to spot the error but informed us that they cannot process refunds in store and it would need to go through customer service.

Customer service are refusing a refund and instead offering a store credit. Why would I return to a store that breaches consumer rights? A shame as the staff and ambience was lovely, and up until their refusal to refund my card I would have been happy to return, as the naked procedures where still very good.

Second time in a row I have booked a Manicure/Pedicure (before a holiday) and they have cancelled one of the services on the day. Really infuriating especially when booked months in advance. I appreciate staff illness can’t be helped however there should be contingencies in place/cover. Really disappointed and now caused further stress trying to arrange this treatment elsewhere with limited time

I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlying nail weakened. Have also had some pretty poor applications by trainees. And the marketing never stops - I got mine done three days ago, today I get the “it’s been three weeks since your last manicure” text, hit the opt out (as I’ve done prior), then immediately get the same message by email. Opt out again.

So happy with my holiday nails done by Holly, such an incredible nail tech!

Whatsapp customer service 10/10! Thank you Gabriel for your great help <3

Courtney was very friendly and I love my nails.

Lovely space, relaxing experience & beautiful work.

I was so excited to have my graduation nail appointment, and I'd saved money for it, but I left upset and in tears. I felt disrespected and scammed.
My polish did not even last past the exit door. I waited for half an hour, but the polish just won't dry, because it was applied way too thick and only half of some of my toes were painted anyways. Despite showing them the completely damaged pedicure, they gaslighted me saying it's normal.
I booked the Signature Pedicure - Performance Polish - UV Top Coat for extended wear, gel-like shine, faster drying.... The staff told me that I can complain online but apparently there is no guarantee on this. I really feel misled.
I am not interested in the flawless guarantee, because it will be too late, and it was for a very important event for me. I also don't trust that they will do the job better next time.
Truly truly disappointing.

Just had a luxury pedicure with Olena lovely lady professional gave me loads of French colour choice mask and scrub was lovely will be booking again for my next holiday

I have been a loyal customer since the first branch opened in Fitzrovia but the service has declined recently.

First I keep booking a manual removal (eg no electric file) and I am always challenged on this, which is just because they want to save time.

Secondly they are now using their own brand of nail gel polish. With the original gel polish my nails would last 3-4 weeks. Now it is only lasting 7-10 days and already lifting. This has happened the last two times with 2 different colleagues so I’m sure it’s the product.

Considering the price of £70 which is much higher than other locations I don’t expect gels to be peeling off. I am also a busy mum and come here because once it’s done, I know it will last. I don’t have time to be coming back again after 2 weeks.

Sorry townhouse but think I will have to start going elsewhere which is sad.

My daughter paid for a luxury pedicure for us both to enjoy together. My daughter’s pedicure looked and seemed a lot more enjoyable than mine. It was my first time and I won’t be rushing back. The person doing my pedicure spent more time in the back of the salon than she did on my pedicure. My luxury pedicure finished quite some time before my daughters even though she started mine after. Whilst she was gone for so long it wouldn’t have been so bad had my feet been relaxing in the water but she just left me with tissue wrapped in my toes then to top it off she insisted on cleaning where I was sat whilst still waiting for my daughter. My pedicure felt rushed, it was definitely not luxury and not worth the money. I was very disappointed after looking forward to it for so long. Had I had the lady doing my daughters pedicure I would have probably rated a lot higher.

I am very disappointed and sad about my recent visit to Townhouse in Spitalfields as I have left with damaged and weak nails. I was not advised properly and the technician(s) seemed far more concerned about the time my treatment would take than the actual care and health of my nails. Two different technicians with clearly different levels of experience drilled away at my nails to remove the gel. Despite having told them I had a hospital procedure coming up and would have to have naked nails, no care or advice was given about the state my nails would be left in. I now have one hand of weak nails and one hand of paper thin nails (this hand done by the less experienced technician). On the paper thin hand one broke straightaway and I am spending my morning filing them all down ugly and short to attempt to get them back to some sort of health. I will not be returning to Townhouse as whilst it looks fancier than the high street alternatives, my main concern moving forwards will be to use somewhere that does not electric drill on my nails, I can literally feel the nail bed on one of my hands. Really sad about this.