I scrolled the Internet for a good quality travel insurance policy for older people with pre existing medical conditions travelling to Europe that don't cost the Earth. I found Top Dog to be the bes... Mehr ansehen
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Das sagen Bewerter
Good communication with the team. Why can they not keep a record of health situation so we do not have to go through the whole time consuming thing if nothing has changed?
For the same cover as other providers the price was the deciding factor. The end of the holiday when we’re back home will truly decide if the 5 stars are a true reflection.
Renewal is always easy with Top Dog and having purchased the additional Platinum cover which included Coronavirus cover we were able to travel to Dubai confidently. Having talked to others at our ho... Mehr ansehen
Unternehmensdetails
Über TopDog Travel Insurance
Vom Unternehmen geschrieben
Our travel insurance is designed to protect you from those unexpected situations, either before or during your holiday. We offer you peace of mind with cover for unforeseen expenses including medical emergencies, lost luggage, delays and cancellations.
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Vom Unternehmen geschrieben
Kontaktinformationen
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Vereinigtes Königreich
- topdoginsurance.co.uk
4,7
Hervorragend
1437 Bewertungen
Bittet Kunden um Bewertungen
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polite helping staff
12. Oktober 2020
Excellent Service
6. Oktober 2020
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
my holiday got cancelled though a tui…
my holiday got cancelled though a tui not travelling to Mexico
Rang these up to get a refund of my policy
They take 50% of you then a further £15 for admin fees what a joke I can understand the admin fee but why 50% daylight robbery stay away from this company
1. September 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Joshua,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the team here at Top Dog travel insurance.
I'm so sorry to hear that you're disappointed with the terms and conditions of your policy. If you would like me to raise a complaint on your behalf, I would be more than happy to do so. Please just contact me at responses@tifgroup.co.uk with your policy reference number, date of birth and postcode.
Kind regards,
Sarah
Advertisem14 day cooling off period…
Advertisem14 day cooling off period attempted to cancel had no reply
22. August 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Paul,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the TopDog travel insurance team.
I'm so sorry that you have had no response to your request to cancel your policy. Please feel free to send me your policy reference number and contact details, and I can arrange a callback to process this for you. Alternatively, you can do this online here: https://www.topdoginsurance.co.uk/quote/cancel-policy
If you have any further queries or issues, please do not hesitate to get in touch with me at responses@tifgroup.co.uk
Kind regards,
Sarah
Great
Cheap easy to book and when i had to change dates their customer service was helpful and super efficient
21. August 2020
Bewertung ohne vorherige Einladung
TopDog gave me what I wanted at an excellent price.
This is the first time I bought TopDog Holiday Insurance. The process was fast, easy, comprehensive and very good value.
I will definitely be returning to TopDog in future.
20. August 2020
Bewertung ohne vorherige Einladung
Top Dog
Top Dog, easy to insure, they have a can do attitude, willing to listen and help and I have used them for a number of years. Best on the market as far as I’m concerned.
20. August 2020
Bewertung ohne vorherige Einladung
Super happy with my first TopDog…
Super happy with my first TopDog experience. Will certainly use again the next time I need coverage!
20. August 2020
Bewertung ohne vorherige Einladung
Canged my dates for next year with out…
Canged my dates for next year with out a problem and no messing around
20. August 2020
Bewertung ohne vorherige Einladung
Excellent experience.
Excellent experience.. from ordering to delivery of documents by email.
17. August 2020
Bewertung ohne vorherige Einladung
THEY HAVE STOLE £54.57 OF MY £79.15 (Almost 70 Percent of my money has been taken in fees)
I booked a Holiday to Mexico for May 2020 and got purchased my insurance from Top Dog on the 18/02/20. My hoilday got cancelled (out of my control) on the 17/04/20.
Top Dog have charged me 50 percent of the total amount paid as well as a 15 pound admin fee for my holiday getting cancelled as it was out side of the 14 day cancel window even though i did not cancel it of my own choice.
Do not use this company let them go out of business.
11. August 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Tristan,
Thank you for taking the time to leave a review. My name is Sarah and I am one of the TopDog team.
I'm so sorry to hear about your experience and your dissatisfaction with our refund policy. This policy is detailed within our policy wording documentation and on our website: https://www.topdoginsurance.co.uk/terms-and-conditions
I can understand your frustration, so have passed your comments on to the relevant teams to review. If you would like me to raise a complaint on your behalf, please email me at responses@tifgroup.co.uk with your policy reference number, date of birth and postcode, and I would be more than happy to do so.
Kind regards,
Sarah
I have been on phone just now to an…
I have been on phone just now to an advisor and tried to claim a refund on a single trip policy bought last year for a cruise this September which was cancelled a few days ago. It was the most confusing conversation and I’m not sure she knew what I was on about. After what seemed like eternity I was only offered just over thirty pounds on a policy which cost me eighty two. I will now in future only purchase insurance offered by the tour operator as tui refunded in full another trip that was cancelled in June. Not a happy customer I’m afraid.
30. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Susan,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the TopDog team.
I'm so sorry to hear about your experience with us and would like to reassure you that this is not the level of service that we strive to achieve at TopDog.
I have had a look at your policy and can see that your policy refund was settled within our terms and conditions: https://www.topdoginsurance.co.uk/terms-and-conditions
If you would like me to raise a complaint on your behalf, please email me at responses@tifgroup.co.uk with your policy reference number, date of birth and postcode.
Kind regards,
Sarah
Topdog is an Utter Scam of a company that backtracks on its own policy wording
We bought this insurance with TopDog because it was one of the only insurance policies we could find that stated it would cover you for any cancellations etc during a pandemic. We bought this back at the start of March. But now, when you go on their website they are denying that they cover you for cancellations caused by pandemics. ABSOLUTE SCAM of a company.
The wording in my policy clearly states:
"We will pay you up to the amount shown in the summary of cover for your proportion only of
any irrecoverable unused travel and accommodation costs and other pre-paid charges which
you have paid or are contracted to pay, together with your proportion only of any reasonable
additional travel expenses incurred if: A government directive prohibiting all travel to, or recommending evacuation from,
the country or area you were planning to visit or were staying in, as a result of natural
disasters (such as earthquakes, fires, tsunamis, landslides, floods, hurricanes or epidemic(s)
/ pandemic(s))."
And yet their new announcement on their website reads:
“Please note, our policies will not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "If you need emergency medical treatment abroad"."
UTTER SCAM. BOYCOT AT ALL COSTS.
29. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Sarah,
Thank you for taking the time to leave a review. My name is Sarah and I am one of the TopDog travel insurance team.
If you purchased your policy before 13th March 2020, you would have had pandemic cover included within your policy. However, if you purchased after 13th March 2020, this cover is no longer available. We included the messaging on our website after the cover was removed from our policies to inform customers who may not be aware otherwise.
I'm very sorry for any confusion caused. I have passed your feedback onto the relevant teams to review and see if we can make things clearer. If you have any further queries or issues, please do not hesitate to let me know at responses@tifgroup.co.uk
Kind regards,
Sarah
Satisfied customer.
We bought travel insurance for a holiday to Spain shortly before the government reinstated the quarantine and the holiday was cancelled.
I emailed TopDog directly and also filled out the contact form on the website and they responded to both within hours, contacted us the next day and refunded our money (minus £5 admin fee).
Based on recent reviews, and under current circumstances, I didn't think they would even reply let alone refund us so quickly so I am very happy with the service received.
28. Juli 2020
Bewertung ohne vorherige Einladung
Very poor service
Very poor service can’t even get through to their claims department.... submitted a claim online as per the advice that a top dog representative give me on the phone weeks ago and nobody has got back to me, can’t even get though to their claims department
13. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Liz,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the team here at Top Dog.
I'm so sorry to hear of your experience and would like to reassure you that this is not the standard of service that we pride ourselves on.
Please can you contact me at responses@tifgroup.co.uk with your policy reference number, date of birth and postcode? I will have a look into this for you and see what we can do to help.
Kind regards,
Sarah
Poor company Stay away
Poor company Stay away! will never ever use again! Spent hours trying to contact them by phone so decided to email about my holiday being cancelled due to covid and asked for my policy to be cancelled and full refund but offered next to nothing!
29. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Gary,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the TopDog team.
I'm so sorry to hear about your experience with us and would like to assure you that this is not the standard of service we expect our customers to receive.
I'm also sorry to hear that you are disappointed with our refund policy. This is detailed within your policy documentation and on the website when you purchase. I have fed your comments back to the relevant teams but if you would also like me to raise a complaint on your behalf, I would be more than happy to do so - all you need to do is contact me at responses@tifgroup.co.uk with your policy reference, date of birth and postcode.
Kind regards,
Sarah
Made a claim on my insurance when Usa…
Made a claim on my insurance when Usa Trip was cut short due to covid 19
I was claiming for unused nights in a villa I had booked in Florida My claim was for £630
They agreed the claim but deducted two excesses
£300 for me and £300 for my wife even though I was making just one claim,
They then offered me the remainder of the claim £30,
I can understand having to pay the excess but surely not twice for one claim
26. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Jim Bates,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the TopDog team.
I'm so sorry to hear about your experience and would like to apologise for any stress and inconvenience. The excess on your policy and for the cover provided is included within the policy wording documentation you receive when you get a quote or purchase the policy. The document also details how the excess is applied per person listed on the policy.
I'm so sorry that this was not what was expected. I have fed your comments back to the relevant teams but if you would like me to raise a complaint for you I would be more than happy to do so. Please just contact me at responses@tifgroup.co.uk with your reference number, date of birth and postcode and I can do this for you.
Kind regards,
Sarah
Since we purchased insurance with…
Since we purchased insurance with topdog they took our money and it seems to be we got your money now we don't care because we have tried to contact them and will not reply s what do you think I fell about topdog
Bernadette
26. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Bernadette,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the team here at TopDog.
I'm so sorry to hear about your experience. I would like to investigate this for you. Please could you contact me at responses@tifgroup.co.uk with your policy reference, date of birth, contact number and postcode and I will see what we can do for you.
Kind regards,
Sarah
Upcoming trip cancelled and tried to…
Upcoming trip cancelled and tried to cancel the policy and claim a refund ,sent emails and nothing back .I will now have to take this matter higher ,quick to take money but not to refund. Not a good service .
After the first review and then leaving their reply,I contacted them again and still nothing from them.
25. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von TopDog Travel Insurance
Hi Sarah,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the TopDog travel insurance team.
I'm so sorry to hear that you have not heard back from us about cancelling your policy. This certainly isn't the standard of service that we pride ourselves on and I would like to help you cancel your policy.
Please can you email me directly at responses@tifgroup.co.uk and I will sort something out for you.
Kind regards,
Sarah
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