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TopDog Travel Insurance Bewertungen 

1.437
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I scrolled the Internet for a good quality travel insurance policy for older people with pre existing medical conditions travelling to Europe that don't cost the Earth. I found Top Dog to be the bes... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Good communication with the team. Why can they not keep a record of health situation so we do not have to go through the whole time consuming thing if nothing has changed?

Bewertet mit 5 von 5 Sternen

For the same cover as other providers the price was the deciding factor. The end of the holiday when we’re back home will truly decide if the 5 stars are a true reflection.

Bewertet mit 5 von 5 Sternen

Renewal is always easy with Top Dog and having purchased the additional Platinum cover which included Coronavirus cover we were able to travel to Dubai confidently. Having talked to others at our ho... Mehr ansehen

Unternehmensdetails

  1. Reiseversicherung
  2. Versicherungsagentur
  3. Versicherungsgesellschaft

Über TopDog Travel Insurance

Vom Unternehmen geschrieben

Our travel insurance is designed to protect you from those unexpected situations, either before or during your holiday. We offer you peace of mind with cover for unforeseen expenses including medical emergencies, lost luggage, delays and cancellations.
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Vom Unternehmen geschrieben


Kontaktinformationen

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Vereinigtes Königreich

  • topdoginsurance.co.uk

4,7

Hervorragend

TrustScore 4.5 von 5

1437 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

Bittet Kunden um Bewertungen

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4,7

Alle Bewertungen

(1.437)

89 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Value for money travel insurance

Fortunately, we have not had to make a claim at any time. TopDog Insurance offers us everything we need in terms of cover at a very competitive price each year. There are plenty of options to choose from and any minor health issues are dealt with suitably.

27. April 2021
Bewertet mit 3 von 5 Sternen

So far only had a quote and a policy

So far only had a quote and a policy. Acid test will come of I have to make s claim.
Cant comment further at this stage.
Fed up of being asked my cookie preferences at every page lately.
My preferences won't change, so why not just remember them?

26. April 2021
Bewertet mit 5 von 5 Sternen

Overview

I've been with top dog a number of years very pleased with them having come to my aid when I had a minor issue when on holiday in the US a few years ago. I would have no issue with recommending them

13. April 2021
Bewertet mit 1 von 5 Sternen

I took out insurance and paid for the…

I took out insurance and paid for the extra cover for covid .... jet 2 have cancelled my holiday and the insurance will only refund 50% of the premium paid . Disgusting service we can’t go through no fault of
Our own and u keep half our money !!! Never will I use ur firm again

27. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I will never use this company again

If i could give this company zero star rating i would.
Our policy was taken out
pre covid.

Due to covid i moved our date.

However due to lockdown we cannot travel again. I rang to change the date again and was told that due to the fact we had now also changed the destination you required an extra premium of over £500. Not willing to pay this as our policy was unused asked for a refund. I was told i could not have a full refund. From a policy the cost £79 they were only willing to give me £14.

4. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Poor customer service

Wanted to discuss the policy I had taken out, but unable to speak with anyone. Completed their web "Contact Us" form still no response.
Poor customer service.

Topdog made contact and all sorted in the end.

27. Januar 2021
Bewertung ohne vorherige Einladung
TopDog Travel Insurance-Logo

Antwort von TopDog Travel Insurance

Dear E,

Thank you for taking the time to leave us a review, my name is Takara and I am a member of the Top Dog Travel Insurance team.

I'm sorry to hear that you haven't been responded to, this is not the level of service we strive to achieve and I will certainly pass this feedback on to the relevant team.

In order for me to help you further, could you please email me directly at responses@tifgroup.co.uk with your query, full name, DOB, postcode and policy reference number.

Kind Regards,
Takara

Bewertet mit 1 von 5 Sternen

My holiday was cancelled due to covid…

My holiday was cancelled due to covid restrictions and have tryed to contact topdog via email with no reply to ask for policy to hold or get a refund no answer at all been trying for weeks now so have no choice but to put bad review sorry.

4. Januar 2021
TopDog Travel Insurance-Logo

Antwort von TopDog Travel Insurance

Hi Carol,

Thank you for taking the time to leave a review, my name is Takara and I am a member of the TopDog travel insurance team.

I can see that my colleague responded to an email you sent in on the 21/12/2020 and then resent their response on 29/12/2020 asking for DPA in order to access your information.

I will happily put you in contact with someone who can help you, could you please email me directly at responses@tifgroup.co.uk with your full name, DOB, postcode and reference number.

Kind Regards,
Takara

Bewertet mit 1 von 5 Sternen

Bad service

Took out cover with Topdog travel insurance for our trip to Lapland, which was cancelled due to Covid. Asked to change the date to next year, to our new travel date, but because the insurance was taken out in September, they said the insurance had to be booked within 12 months of the date of booking, & the Terms & conditions meant there was no refund either. (Thank you for taking my money top dog insurance). Really poor service that they would not change the rules due to Covid, when so many companies are having to bend because of the pandemic. Very poor service!

21. Dezember 2020
Bewertung ohne vorherige Einladung
TopDog Travel Insurance-Logo

Antwort von TopDog Travel Insurance

Hi Anonymous,

Thank you for taking the time to leave a review, my name is Takara and I am a member of the Topdog Travel Insurance team.

I'm so sorry to hear that you have had to cancel your trip. I would like to look into this further for you.

Could you please email me directly at responses@tifgroup.co.uk with your full name, DOB, postcode and reference number.

Kind Regards,
Takara

Bewertet mit 5 von 5 Sternen

Renewal is always easy with Top Dog and…

Renewal is always easy with Top Dog and having purchased the additional Platinum cover which included Coronavirus cover we were able to travel to Dubai confidently. Having talked to others at our hotel, many had struggled to get insurance cover at all.
Also early in the year I was poorly on holiday and had to have medical treatment abroad. It was stress free putting in a claim with Top Dog and they settled the claim swiftly. I recommended them to friends we made in Dubai.

5. November 2020
Bewertet mit 1 von 5 Sternen

Waste of Time

This is the first time that I have used this company for Travel Insurance. We had flights booked to the Canary Islands in August. We had to cancel the flights (not COVID related) and made a claim on 22 August and completed all the forms and information that the claims department needed. It's now 28 October and we have heard nothing from them, and after contacting them they keep saying that they are waiting for more information. Complete waste of time, take your money and forget you.

28. Oktober 2020
Bewertung ohne vorherige Einladung
TopDog Travel Insurance-Logo

Antwort von TopDog Travel Insurance

Hi John,

Thank you for taking the time to leave a review, my name is Takara and I am a member of the TopDog travel insurance team.

I'm sorry to hear that you have needed to make a claim, this does not sound like the level of service we strive to achieve.

I would like to look into this further for you. Could you please email me at responses@tifgroup.co.uk with your full name, DOB, postcode and policy reference number in order for me to do so.

Kind Regards,
Takara

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