THORPE PARK Resort Bewertungen 556

Absolutely ridiculous that as my 12-year-old daughter had to leave the queue for one of the rides to use the bathroom that she was not allowed to get back with my wife her mum as she was claimed to be queue jumping. I cannot believe that Thorpe Park insist that you cannot leave the queue and would rather have people, embarrass themselves by having accidents in the queue by soiling themselves!!!

Spent a full day at the park including a coaster climb on Swarm. Overall had an ok day (park day was disappointing, coaster climb was great) however queues were very long and school trips full of children didnt help in the slightest, did feel for the staff. Couldnt get on as many rides as id have hoped for due to said long queues. Hyperia is fantastic and single rider queue on this is very useful, wish said single rider queue was available on more coasters. Ride availability wasnt amazing, Hyperia not opening till a while after opening wasnt great and rides had breakdowns even whilst ive been waiting in the queue. Paying £12 for parking is quite frankly ridiculous considering you already pay to visit the park. F&B and merchandise prices also seem quite high. The quality of said merchandise also very questionable as a brand new metal drinks bottle from the hyperia merch store had broken within the time I was in the park. Additionally, schooltrip students left huge messes in the KFC on site so you couldnt sit inside, and there were basically no free outdoor seats as they were all used up. I feel that the coaster climb was expensive for what it was, about £70 for roughly an hours experience, however the experience itself was fantastic with amazing views and the staff were great, they were very knowlegeable and kept us safe for the full experience. Overall, I feel like the park and staff is awesome, but overshadowed significantly by Merlins greedy pricing and long queues

Was the worst day of my life we didn’t enjoy one bit no staff to help with my child or advice me on where to go as she has disabilities. We couldn’t pre book the rides. The queue for a coffee was like waiting for a ride the staff were so unfriendly and rude. There were not many places to get food that we eat. Would never ever go again as the customer service didn’t care that I had no help with my child. The worst place to go ever and a waste of money

Customer Service is absolutely non existent, they emailed me to say that their new ride would be closed for maintenance during the week that they have booked, and have offered alternative dates. I cannot attend on those dates so requested a refund as we were only planning to re visit because of the new ride, but then they refer to their terms and conditions of all tickets being non refundable or transferable. I get how terms and conditions work, however it was absolutely pointless them emailing me to notify about the ride closure if they couldn't do anything about my ticket! I have had conflicting information from each so called advisor, they are utterly useless. Oh, and their emails all ask you to conduct a survey about your experience but no link is provided, wonder why that is?!

My son loves Thorpe Park so I thought I’d buy him an “annual pass” for his birthday. I got him silver for £99 as he wants to go with friends this week being the last week of school holidays. After buying it I discover that “annual pass” has exclusion days which are most of the summer holidays, most of Halloween half term and it’s closed for winter so basically a total scam. Will try and get my money back but what kind of “annual pass” excludes the holidays when kids will want to go. It’s disgusting greed, pure and simple.

Great rides if you can get on them. Long queues, poor updates on closures, rides without enough cars (they stopped to add more). Could have been a great day, but ended up paying to sit and wait 🤬🤬🤬

We have been coming to Merlin attractions for the past 20 years. I must say this is the worst experience I’ve ever had. We booked to stay in the Shark Hotel booked everything over the phone as we needed more than 1 room.
When I phoned I asked could I rebook a pram as I had a 2 and 3 year old, I was told no but could hire on the day.
Well today I turned up and it has been a disaster.
They don’t have prams…… Great I now I have a 2 and 3 year old who are loose

Next issue
As we weee only able to book 4 days in advance we are not able to get the disability passses as they need to be booked 7+ days in advance.
So 2 problems…… I’ve got 2 children with disabilities that are unable to queue and 2 children who have to walk everywhere.
We sat for 5 hrs on the beach as we couldn’t do anything else.
This break cost me 1k and all I got from you customer service is oh yes I understand your frustration. Clearly not….
I have never been more disappointed with anything in my life. If this was a ship I would take it back as what has been sold is not fit for purpose.

I love this theme park, all the rides here are awesome, but sadly the queue for hyperia was WAY too long, but still, absolutely LOVE this theme park.

I've spent £800 in hotels, tickets for 7 of us to go to Thorpe park in 2 days to celebrate my son's birthday. It's been booked for 4 weeks and I'm travelling with 2 disabled kids. Today, although we have a Merlin Ride access pass I'm being (quite flippantly) told I cant use it and we'll have to change dates!?!?!

Special shame on you the customer service manager on live chat. Heartless and a bit rude if Im totally honest. Ive taken a screen shot of the whole chat. it makes for depressing reading.

No discount for disabled people, £120 for myself and 2 kids and they could only get on 3 rides 2hr wait for each ride! Food prices are very high this is not good value for money 😕

First of all, you need a degree to get you through the process of obtaining a Merlin Accessibility Pass and to book your tickets at the same time. The process can easily trick you, like it almost did me, where you could end up paying for more than one ticket, or having to redo the entire application again. Tip: you need to pre-book your tickets before applying for the Access Pass.

On arriving the Guest Service staff didnt seem to know what they were doing and just look at you blankly if you ask them a question (or at least the one I had to deal with). I was not given a wristband to accompany my Ride Access Pass and I was not given my Merlin card, which the website says Guest Services would print off for you, I asked twice and again was just stared at blankly and told I had pre-booked, which meant I had my tickets on my mobile phone, but that didnt answer my question by giving me the card I said I would be given, so I could use with other Merlin attractions etc. Later in the day, at Guest Services, I saw a couple of people being handed their cards, but not me. Thankfully, the girl at the turnstiles let me into the park without a wristband, but I had to show her my Disabled Blue Badge as proof of disability and despite having an RAP and sitting in a wheelchair. Likewise, although I managed to get on several of the rides, somewhat reluctantly by some of the young staff, without the wristband made it difficult and I could imagine some people might be turned away.

I am a middle aged woman with several ailments and disabilities. I use a walking stick, as I cant walk much of a distance and certainly I find standing for more than a few minutes excruciating. So, I hired a wheelchair from Accessibility. There was a £50 refundable deposit; I could not imagine that I, personally, would damage the chair. I made the mistake of not checking the chair more thoroughly and no sign off checks were done, like you do when hiring a car, for instance.

Immediately, I noticed that the bridge into the park was not accessible to manual wheelchairs (unless you happened to go on the footpaths at the start of the ascent). Throughout the park there are uneven pathways, pot holes, ridges and joins, grates, hills, which you have to avoid. The signage is almost non-existent in that although there might be a sign saying 'step free' this way, when you head in that direction it takes guesswork to realise where you need to go or what to do in many cases. This was particularly evident at the ride 'Rush', where there are no comprehensible signage and I ended up waiting at the exit for the attendant to come along.

So, my main complaint was to do with the wheelchair. It didnt have a right arm rest, but I let that go. It pulled to the right and made it difficult to steer sometimes. Eventually, having headed towards Hyperia, my carer noticed the solid rubber 'tyre' coming off the plastic wheel rim. I got out of the chair using my stick and tried to slip the tyre back on, but this was impossible. This rendered the wheelchair useless and so I had to walk with my stick to the the Guest Services, which was very difficult and caused me quite a bit of discomfort and pain, whilst my carer wheeled the chair. On arriving at Guest Services, the same young man was at the desk, I told them the tyre had come loose and I guess I was expecting them to apologise and offer me a new chair to be able to continue my stay at the park, but they didnt. Instead, someone claiming to be the Guest Services Manager came out, spouting regulations and policy and that he would not give me a refund on the chair as apparently I had broken it and he would not exchange it i.e. give me a new chair, meaning I could not continue going around the park and enjoying the rest of my day there. I took lots of photos of the wheelchair and at this point, it became obvious that this tyre issue had happened before with this particular chair, as there were obvious wear and tear on the plastic wheel rim, marks on the tyre itself where clearly someone had used a metal tool to push the tyre back onto the wheel and the metal frame, itself, was heavily scratched up. At the end of the day, I was given, I believe knowingly, a defective chair that could have caused me great and serious injury to my physical body and then the Manager claimed I had done it and refused to issue a refund.

I have started the complaints process and will go as far as necessary to get this issue sorted out satisfactorily. DO NOT hire a wheelchair from this company at any cost, hire from outside the park if need be. On the whole, I will probably never go back to Thorpe Park again.

The booking process for people with disabilities is discriminatory, there is not enough spaces and you can book a disabled ticket with the wrong date on! Utter shambles, and no refunds given and no care from customer service.I spent £15 on a Merlin pass and it's useless now. There are plenty of spaces for able bodied people but the disabled spaces book out so quick and so far in advance.Disabled people - avoid!

The customer service is very bad at my experience water ride workers where rude and would not let us on please do something about it

Rides were great, good selection of food stations and restaurants. It was only made obvious to us on the way out that we had to pay £12 to park on the premises, surely this should be included in the price which is expensive enough. Also the damn place is just too busy, it took an hour and a half to get on the Hyperian ride because it broke down half way through. Need to limit the amount of people otherwise it just ruins it for everyone.

We have been pass holders for years but the 2024 season is almost impossible to be able to book visits. The new RAP system is appalling and completely discriminates against anyone with a disability. We used to be able to visit frequently and at short notice. Now they have reduced the number of RAP slots per day and limit the amount of visits you can book, you have to book weeks/months in advance, you can never get a date you would like and you miss all the big events. If you have booked visits and want to book for something in the future, you can’t do this until you have visited in order to book more slots. This means you have to book early in the year for summer holidays and if you book a short break for multiple days you have a minimum number of days you can book RAP slots, you then are not able to book anything else during the year until you have had your short break. By this time, all slots in the future have been taken. We have a short break in summer booked over three days but can now not book for the Fright Night events until we have visited. They are already almost fully booked for October. The maze tickets will have sold out also by the time we can book. It is a complete shambles.

How can they possibly think this is fair? Fast track tickets have not been reduced, maybe because you have to pay for them, they are paid for queue jump passes that Merlin make money from, so why would they reduce those!

They had accessibility experts plan this new system, really?! Are they experts in discrimination? It is absolutely shocking and the Merlin Pass has now been an absolute waste of money as we cannot attend the parks when we are able to. We can’t decide to go at a weekend any more as weekends are completely booked up weeks and months in advance. We live too far away to risk there being any released early morning but then there are probably 100s of people waiting to see if any are released.

This system needs to be looked at again. People also need to realise that RAP passes are not queue jumping passes like the Fast Track tickets people purchase, we still have to queue, just virtually and wait somewhere else where we do not have to stand for hours. We have the same wait times, just don’t stand in the queue and can’t go on any other rides while we wait.

I hope you supposed experts will reassess this for next season. I can only imagine how many complaints you must be receiving.

We (my partner, my 15 year old son and me) visited the park on Wednesday, Thursday and Friday this week. We had a fantastic time. The rides are amazing, especially Hyperia. The staff were friendly, particularly Matthew who was working on the Saw photo desk on the Wednesday and who went out of his way to explain the process of setting up and adding to the photo pass.
Some of the queues were a bit long at times but that’s only to be expected in the school holidays. We found that the ‘single rider’ queue shaved about 50% of the wait time off Hyperia if you don’t mind sitting next to a stranger.
We were really impressed with the theming and sheer amount of thrill rides. Plus you don’t have a six mile hike to and from the car park and between zones like you do at Alton Towers.
Yeah there were some technical issues with rides but the maintenance team arrived really quickly and I was really impressed with how fast things were back up and running again. Breakdowns happen, rollercoasters are machines with computers after all and safety has to be paramount.
There were a couple of instances when grown adults pushed in front of us in the queues, which was highly annoying. I tried reporting the first incident through the app but didn’t get a reply. However, we had such a brilliant time overall that I can’t knock a star off just for that. Between us, we’ve been to Lightwater valley (back when The Ultimate was there RIP coaster) Flamingoland, Alton Towers, Walibi Holland, Efteling and Disneyland Paris and this park knocks all of those out of the water. We had intended to go to Thorpe for one day then other attractions for the other two days but we couldn’t get enough of it here. It’s a 5 hour drive from where we live but we will be back, definitely.

We made an honest mistake by paying for tickets for 4 instead of 2 to visit at the end of August. My husband when booking did not realise that he had previously added to cart so he added the tickets twice. We immediately called to ask if they could refund the two extra or even give a voucher that should be valid for at least 12 months since the summer period is gradually winding down. They said that we have to use the tickets as they do not issue refunds and the tickets are only valid for this season so they can't leave the tickets open or issue a voucher. They said the only available dates to use the ticket are in September and we are unavailable to return that month plus the cost of traveling to the park twice within one week is a lot. My husband is a student but we didn't realise we could get student discounts so we paid full price for these tickets. I honestly think it is fraudulent that Thorpe Park will not refund if you overpay especially if it was done in error. An honest business will give you a voucher then you pay the price difference to redeem the voucher if the prices have increased. This is totally unfair! It does not even help that the reviews I am now reading about Thorpe park are quite poor.

Several rides broke as we were queuing up, which had a knock on effect for waiting times on other rides!. I've never known a day like it, I've never seen so many rides shut temporarily. Our son finally got to go on a ride, Collosus and guess what! It broke down with him on it. We got fed up with leaving queues so we decided to stay in line for saw, soaking wet, when it finally opened those that turned up with fast tracks jumped straight on. What was supposed to be a special day for my nephews birthday and my childrenwas ruined. Even the staff were embarrassed at the breakdowns.

Today, my brother and I went to Thorpe Park, a trip we had been looking forward to for two years since our last visit with my summer school. Beforehand, we called the park's reception to ask if we needed to book my brother's ride pass online, as he has cerebral palsy. They assured us we could get the pass on the day as long as we brought the necessary proof. To double-check, we even used the park's website live chat, which confirmed we only needed the forms.

However, when we arrived, they refused to give us the pass, insisting it should have been pre-booked online. We explained that their receptionist told us otherwise, but they still wouldn't help and denied our request for a refund. Frustrated, we decided to try and enjoy the day.

After one long ride, my brother's legs started hurting, and he collapsed near the first aid station. We rushed for help, but despite explaining his condition and asking for a wheelchair or pass, they refused both. Guest services later claimed all passes were pre-booked and said a wheelchair would cost £50 to rent, which is ridiculous. I pointed out that this meant any disabled person who didn’t pre-book would be left in pain and discomfort, but they just said there was nothing they could do. This felt like outright discrimination against his disability.

We tried to make the best of the day, but as we were leaving, my brother collapsed again, this time so badly that an ambulance had to be called. Despite this, the Thorpe Park staff showed no sympathy or concern, even as one of them clearly saw what happened.

I'm writing this from the hospital, and I want to warn everyone, especially those with disabled children, not to come here. This place clearly doesn’t care about the well-being of its guests.

Several rides broke as we were queuing up, which had a knock on effect for waiting times on other rides!. I've never known a day like it, I've never seen so many rides shut temporarily. Our son finally got to go on a ride, Collosus and guess what! It broke down with him on it. We got fed up with leaving queues so we decided to stay in line for saw, soaking wet, when it finally opened those that turned up with fast tracks jumped straight on. What was supposed to be a special day for my sons birthday was ruined. Even the staff were embarrassed at the breakdowns.