I purchased a torque converter from Thoroughbred Diesel that appeared to be drop-shipped from DPC. I sent back the core to the address provided on the paperwork on the box and followed all the instruc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I purchased a torque converter from Thoroughbred Diesel that appeared to be drop-shipped from DPC. I sent back the core to the address provided on the paperwork on the box and followed all the instruc... Mehr ansehen
Unternehmen hat geantwortet
Ordered a hitch and paid for it immediately and was told 3 to 5 days shipping , half a month later still no parts so i called they made a mistake and never shipped it , and said three to 5 days again... Mehr ansehen
Unternehmen hat geantwortet
6 days until 1 product showed up small bag of a couple of O-rings and a screen for a IPR sensor Other order was nothing but more injector O-rings no communication when $35 in shipping I receive one ho... Mehr ansehen
Thank you for the great customer service. Even though UPS completely botched the delivery you guys immediately stepped up not once, not twice but three times. No excuses, no complaining, no hesitation... Mehr ansehen
Unternehmen hat geantwortet
4843 Rockwell Road, 40391, Winchester, KY 40391
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 18 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So far the customer service stinks! Ordered a part for my truck. The part was faulty lasting 3 weeks. Trying to get a refund with no response. When finally getting a response they said I would get a refund when and if they get a refund from the company that makes the part. Whaaat? So I have to wait to buy a new 200-300 dollar part while my trucks broke down for you to hopefully give me a refund on a part your selling to people based on another company’s decision. Where’s the accountability with thoroughbred diesel. You guys stink and shame on you with such a filthy lie about 100% customer satisfaction guarantee! Talk to the owner through email he cared less than his employee did. Unimaginable this guy has been in business this long. Expect to be screwed over royally if you buy anything from thoroughbred diesel. You been warned. They are not an accredited with better business bureau and for obvious reasons. Complaint on top of complaint. Good luck Dennis!
GREAT customer service over the phone. Received parts as was promised. best of all is that my engine is back to running.
I ordered a new vp44 and it was at my doorstep with in a few days. Also spoke with customer service, very nice and helpful. This is the 3rd vp44 I purchased from them and will do again with other projects.
I wanted the OEM part as I am hoping that it will also go 208K miles...!
I ordered a new turbo for my truck the website was easy to use.fast shipping product came undamaged and fast
The high pressure fuel pump I ordered came in quickly. The step by step video installation you all provided was excellent and allowed us to replace the pump with no issues. Thank you so much!
This is a great company to work with. Great customer service. Very knowledgeable. Helped me with a couple questions I had. Ordered injectors for 7.3 Powerstroke. Premium packaging. Premium product. Affordable price!
Received order quicker than expected, yet it was shipped in factory box from s&s with one piece of tape that was not holding at all. I would recommend tape on front and sides not just a little non stick tape in middle on the front flap or p
ut factory s&s box inside another box. Other than that I will be a repeat customer very happy with the easy quick process your company has.
I made my purchase of the BANKS Monster Ram Gen2 Intake Manifold with the impression that it was going to improve the performance or fuel mileage of my 2015 Ram 2500 6.7l Cummins MegaCab. I do have to take in account that I live at 5200ft in elevation and air is thinner up here. But to my disappointment it has done absolutely nothing for either performance or mileage. I have no quarrel with Thoroughbred diesel and there was a little blurb in the Gale Banks video about higher elevation. We will see how it works on my trip to South Texas in a couple of weeks.
AirDog support was excellent in recommending the best kit for my needs. And Thoroughbred Diesel was fast and efficient in the order and shipping process. This is how things are supposed to work!!!! Thanks again!!!
Bought a new replacement Garrett turbo for my truck. Price point was competitive. Free shipping and no core hassle sold me. Order was filled quickly and delivery was faster than promised. A great company and a great online purchasing experience.
Worst experience I have ever had dealing with a company. Some of the worst customer service I have had also. All they do is try to justify why their part is perfectly fine and you did something wrong when in reality they sent me a bad part and didn’t want to warranty it. 100% do not recommend doing business with this company. My pickup has been down for almost 2 months now because of them. Highly recommend taking your business elsewhere. I will be and a lot of people I know will be also.

Antwort von Thoroughbred Diesel
They are awesome. They are fast and customer service is great. Big thanks for doing what they say they are going to do amd getting me what I need.
Parts arrived in a timely manner, instructions were complete and installation was pretty easy.
Great experience, easy to order, got it fast, great products
Great experience, knowledgeable techs
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