Fantastic service.If I had a question they always helped and the next day delivery was spot on. If you ever need time lapse camera equipment don't go anywhere else.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The website had an offer code for the camera, however; it did not work and was spelt differently in different parts of the site. This was corrected the next day. When I bought the camera the usual e... Mehr ansehen
I telephoned Michaela regarding an upcoming project, asking for advice. Her knowledge on the products available was clearly evident, and she gave great advice as to which product would best suit. Mich... Mehr ansehen
Decided on day 2 of our construction project that we should film on a time lapse basis, found The Timelapse Store using Google. They gave sound advice and delivered an Afidus camera kit together with... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Timelapse Store offers a full spectrum approach to this specialist sector and covers everything from simple compact low resolution cameras through to the latest higher resolution cameras. Our knowledge and experience means that we always offer the best solution and choice for your project, providing recommendations based on your requirements rather than manufacturer bias. All products are covered by the manufacturers warranties and in some cases, supplemented by our own extended warranty.
Kontaktinformationen
Vereinigtes Königreich
- sales@thetimelapse.store
- thetimelapse.store
4,2
Gut
69 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Always a 5 star service from Michaela…
Always a 5 star service from Michaela and her team. Nothing is too much trouble.
11. März 2025
Incredible customer service
Hands down, the best customer service I’ve ever experienced. The camera I bought had a technical issue (an iPhone update meant interfacing with it was temporarily impossible).
The customer service lady sent a replacement immediately, then continued to help at every turn. Once the problem was resolved she closed the matter in a polite and friendly manner. I wish every other store acted as good as this.
14. Dezember 2024
Bewertung ohne vorherige Einladung
Excellent responsive service
25. Juli 2024
Excellent customer service and support.
21. Juni 2024
Excellent customer experience
Got straight through on the phone. Very knowledgeable staff. Very fair advice about purchase without being pushy.
18. Juni 2024
Always a great service from Michaela…
Always a great service from Michaela and her team - we appreciate the prompt comms and excellent product knowledge.
3. Mai 2024
I would give 10 stars if I could!
Michaela has been so helpful over the last few months, she's a fountain of time lapse knowledge and has a really great understanding of the market.
Furthermore her attention to the issues i've been having with another manufacturer was amazing and she really went above and beyond when it came to sorting out what they would not.
Anyone thinking of getting a time lapse camera should look no further!
15. April 2024
Bewertung ohne vorherige Einladung
Excellent Support
Excellent help over the phone to help me choose the equipment suitable for my project.
25. März 2024
Express delivery...
I paid for an express delivery which was slower than the promised normal delivery time on the site.
Nothing wrong with the product though.
20. März 2024
Antwort von The Timelapse Store
Hi David,
Thank you for your feedback. I'm really sorry that you didn't receive the item within the express delivery timeline. I've taken a look at your tracking and I can see that it was dispatched in line with our express delivery processes but the courier took additional days to get the parcel to you, there seems to be a big delay between the 16th and 20th March. We've logged an enquiry with our courier as to why this happened to stop this happening in the future.
I completely understand the frustration with this, therefore I have refunded your express delivery charge and will be happy to provide you with expedited support on your next order with us.
Best regards,
Michaela
Responsive customer service
21. Februar 2024
Time lapse cameras specialists.
Always a pleasure dealing with these professionals. Cameras dispatched the next day. Great communications. Five star service.
20. Februar 2024
Great Customer Support
Michaela has been very helpful. Being in the USA and ordering from a UK company made me nervous, but her customer support has given me the confidence to be a repeat customer.
14. Februar 2024
Super Service!
Excellent service and help from Michaela. Camera was delivered the next day.
21. Dezember 2023
Late Delivery & Missing Part Order
Late Delivery, arrived 10 days after expected delivery date. Once arrived the delivery was missing part of order.
7. November 2023
Antwort von The Timelapse Store
Hi Noel,
I'm sorry that you're frustrated with this, however for balance, I would like to highlight that your order was originally shipped in line with the delivery expectations and the order was returned back to us with the information that 'delivery refused by recipient'. This was then reshipped back out to you, it is unfortunate that one of the items was missing from your order however this has been refunded in full. We have also gone above and beyond to provide a monetary gesture of goodwill and a discount off your next order with us for the inconvenience.
I completely appreciate and understand your frustrations, I also share these frustrations, especially with regard to couriers. Everything that has been within our control, we have rectified, everything outside of our control we have tried to mitigate.
Should you wish to discuss this further then please do not hesitate to contact me, I'd be happy to talk this through with you at your convenience.
Kind regards
Michaela Hamilton
The camera is great to work with plus…
The camera is great to work with plus the size is ok
The timelapse is good as well you get full
control of the camera thanks a lot
10. November 2023
Great Customer Service & After Sales Support
Michaela, the business owner, is really focused on providing a great service/ products, at competitive prices and has excellent customer service skills! Additionally, the company's knowledge of the products and their suitability for a particular project is second to none! Michaela has been a fantastic support to my business, sharing useful tips for getting up and running! I have shopped at 'The Timelapse Store' twice in the time it has taken me to write this review! This is now my go-to "store" for everything "time-lapse" :)
11. Oktober 2023
Simply Magnificent
The customer service at this place is awesome. Fast responding, Quick delivery, Spot on communication. Cant go wrong!
20. Oktober 2023
Bewertung ohne vorherige Einladung
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