TicketSellers Bewertungen 

Same as the review above, paid for 80% of two festival tickets for myself and my girlfriend, had 2 payments left and one of them bounced, they didn't try taking it again, sent very easy to miss emails and apparently my money and my tickets are gone.

Horrible company

I have used ticketsellers twice before for festivals. I tried a third time and have paid around £500 so far for tickets for myself, my son and his partner. I received an email today saying that my payment plan has been cancelled due to a missed payment. I didn't see their previous email about it as the subject line looked the same as the successful payment email I usually receive, and there is no reason why the payment shouldn't have gone through as there is plenty of money in my account.
I have tried calling ticketsellers, but you only get an automated voicemail system, I tried emailing their info@ email address, but it bounced back as not found, tried raising a ticket on their website and received nothing in response (no auto acknowledgement, ticket number etc).
Really disappointing service, and I'm hoping they're not going to just keep my money without giving me the chance to clear the balance.

As someone who knows the event organisers personally, I will be contacting them if I don't hear back from ticketsellers asap.

EDIT they have now contacted me and I have paid the remaining balance. I've increased the review to 2 stars because I'd like to know why the initial payments didn't go through in the first place, and why no other contact was made to settle the balance before cancelling the payment plan.

Due to technical issues from ticketsellers (not issues with bank details or expired card) the first 4 instalments for end of the road festival did not go through. Ticket sellers only emailed about their technical issues 4 months after with a link for payment. They then continued to take payment for another 6 instalments making a total of £178 paid and now are refusing to allow me to pay the difference or issue a refund. Poor communication and a total scam!

I paid £180 towards a £240 End Of The Road ticket,
the payment plan halted amy my card expired and now they are refusing to allow me to pay the difference or give me a refund.
Communication from them has been clinical and rude.

i have paid £228 of a £260 End of the Road ticket in instalments. The last payment didn't go through as my card had expired and was updated. I have just gone to rectify and pay the outstanding monies- over the past three days i've left a message, emailed and raised a ticket and have had zero response. i have now seen the other reviews and am worried i wont get either my ticket OR my money back. Absolutely horrific.

Awful customer service. I purchased an EOTR 25 festival ticket, opting for the repayment plan. Having paid £235 of the £245 total. Unfortunately the final payment didn't go through due to a change of card - as a result of potential fraud. Ticketsellers said they had emailed me notification of this, yet I didn't receive it.
They have now cancelled my ticket and refuse to refund my £235.
I think this is incredibly unfair, and unethical.
Please avoid using them if possible, they shouldn't be allowed to treat customers so poorly.
I plan to campaign against events using them in the future. I have contacted the musicians union along with local MPs, and will seek legal advice.

I purchased Green Man Festival tickets through Ticketsellers on an instalment plan. Despite receiving confirmation and even the tickets themselves, I was later informed — with just five days’ notice — that no payments had actually been processed and my tickets would be cancelled unless I paid in full.

They claim they sent one email in November (which I never received), and there were no follow-ups or alerts, even though their own terms say I should be notified of any payment issues. Other emails from them reached me without issue, so this excuse doesn’t hold up.

From glancing at other reviews I can see this isn't an isolated incident. I strongly advise others to be cautious — poor systems, poor support, and no accountability.

I was paying for the End of the Road festival by instalments on my credit card until card fraud meant my card was cancelled and reissued. This happened at a busy period for my business and family health issues resulting in the loss of my mother and mother-in-law. Consequently I missed the emails advising of the missed payments and a link to set up my new card.
As soon as I discovered the emails I went on your website with a view to sorting the situation out or contacting you. As there is no way of contacting you from your website, I raised a ticket. No response or acknowledgement. So a week later I raised another ticket. Guess what no acknowledgment or response again!

All I want to do is pay the final one or two instalments but Ticketsellers seem happy to kep my money and default on my payments so I don’t get my ticket.
I advise no one to ever get tickets through this company. They really don’t care about helping their customers. End of the Road and other festivals should use a more reputable company to handle ticket sales.

Similar experience to KayKay.

I have an instalment plan for 2025 festival tickets and the monthly payments have not debited from my bank account.

I emailed about this issue multiple times in November and December and I was told it was being investigated. They then went cold for 4 weeks so I emailed again. They suggested calling to make the missed payments over the phone which took 20 minutes.

Despite being apologetic I would not recommend.

I wish I could benefit from some of this amazing customer service I'm reading about below. I've had a problem with my payment plan for a festival ticket purchase - the payments are not being collected. I first contacted TicketSellers about this at the beginning of November after the first payment was missed. After their initial acknowledgement email, I was not contacted again until 27 November, when I was assured 'Our tech team is currently investigating the issue and we are confident that we will have an update for you by next week.'. 'Next week' came and went. I emailed again to gently request an update, and when that was further ignored I sent an email to complain. This has again been completely ignored.

I can be understanding about technical issues if I am kept informed, even just a little bit - but this company stonewalling me feels horrible and I'm really stressed about my payments not being taken. I do not want to have to pay a large sum in one go nor have my payments stretch out longer than intended.

System error was promptly and politely resolved.

Great experience with this team who were extremely responsive and managed to defer my tickets to another event as I was unable to use them this year. Great service mindset.

What a great service! After some incorrect dates were selected as our own error Irene and the team work tirelessly to correct these and get them reissued on a super quick turnaround just in time for the event. Highly recommend this company!

Really poor customer service !I brought a ticket - waited for the confirmation email - however the page had frozen & the email had not arrived - therefore brought another ticket which went through - overall ended up with 2 tickets and only used one - Now they will not issue me a refund ! Even though I have a ticket that has not and will not be used ! As clear result from poor tech! Fraudsters & opportunistic - customer service staff rude and blunt -Order 3187354

I had an excellent experience with customer service, who sorted out my little problem with kind patience and efficiency. Thank you to the team.

Easy ticket ordering and excellent customer service for Southampton boat show. Everyone was so helpful at the event too. Highly recommend!

Really helpful customer team when I had accidentally brought two sets of tickets they were very understanding

Helped me find my ticket after Gmail s**t the bed

I purchased a ticket for Shindig festival and it was an instalment payment plan.
On the last payment, there was an issue with my payment. I contacted Ticketsellers (email) and recieved an email back from them the next day. They reassured me and the problem was dealt with by the next day. Their approach was friendly and very helpful which was great. I received my ticket and had a great time at the festival.
I have used ticketsellers before and I will keep using them .

Have always found Ticketsellers an easy to navigate site in the four years I have been using it. Extremely fast and proficient customer support when needed (which isn't often!)