I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Mehr ansehen
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Das sagen Bewerter
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Mehr ansehen
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the... Mehr ansehen
Unternehmen hat geantwortet
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktinformationen
Vereinigtes Königreich
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,2
Akzeptabel
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 12 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Antwort von The Premium Fragrance
Dear Hadly,
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the perfume.
Looking forward to your next visit with us!
Warm regards,
Customer Support Team
The Premium Fragrance
Fast shipping
Fast shipping! Great price.
Fragrance is nice, but not a great dupe. I have the original scent and they are not comparable... Tom fords extreme noir and Hong Kong... Although Hong Kong is lovely and will be used and bought again. It's a scent of its own and should be marketed as such.
4. April 2025
Antwort von The Premium Fragrance
Dear Caroline,
Thank you for your thoughtful review! We're glad you appreciated the fast shipping, pricing, and found the Hong Kong fragrance lovely. While we aim to get as close as possible to the originals, we understand some scents can stand on their own and we appreciate your honest comparison.
It’s great to hear you'd consider purchasing it again. Your feedback helps us improve and better understand what our customers love.
Warm regards,
Customer Support Team
The Premium Fragrance
I had a terrible experience
I had a terrible experience with The Premium Fragrance and would highly advise against purchasing from them. I bought their dupe of Baccarat Rouge, expecting a similar scent and lasting power, but it was nothing like the original. The fragrance barely lasted and was far from the quality I anticipated.
When I tried to return it, I encountered even bigger issues. Despite their supposed 30-day money-back guarantee, they completely ignored my emails. I repeatedly requested return instructions and clarification, but received no response whatsoever. It became clear that their customer service is virtually non-existent, and their return policy is a scam.
I’m deeply disappointed with both the product and the company’s lack of customer care. It’s clear they don’t stand behind their promises or products. Save yourself the frustration and avoid this company at all costs.
Would give them zero star if I could !
31. März 2025
Antwort von The Premium Fragrance
Dear Talia,
Thank you for sharing your experience, and we're genuinely sorry to hear that you were left disappointed. This is far from the standard we aim to deliver.
We completely understand how frustrating it can be when a fragrance doesn’t meet your expectations, especially when you were hoping for something similar to the original. We also sincerely apologise for the lack of response you experienced, that’s not the level of customer care we stand for.
We’d love the opportunity to put things right. Please email us at help@thepremiumfragrance.co.uk, and our team will be happy to assist you. We offer a 30-day refund or exchange policy, and we’d be more than willing to review your order and help find a resolution.
Warm regards,
Customer Support Team
The Premium Fragrance
Antwort von The Premium Fragrance
Dear Oksana,
Thank you for your kind words! We're glad to hear you were happy with the quick delivery and found our prices affordable.
Looking forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Antwort von The Premium Fragrance
Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed the perfume and that it arrived quickly.
We truly appreciate your support and look forward to your next order.
Warm regards,
Customer Support Team
The Premium Fragrance
Sorry to say
Sorry to say, it did not smell at all. Unhappy with the product.waste of money. Decided to buy this product based on reviews. And what I got not same as picture. Never buy it again.
6. März 2025
Antwort von The Premium Fragrance
Dear Arachchige,
We're really sorry to hear that the product didn’t meet your expectations. We understand how disappointing it is when something you were excited about turns out differently, especially when it doesn't match the description or image.
Please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to assist in resolving this for you.
Warm regards,
Customer Support Team
The Premium Fragrance
Antwort von The Premium Fragrance
Dear Glenn,
Thank you for your kind words! We're so pleased to hear your order arrived quickly and that you're enjoying the lovely aroma.
Looking forward to your next purchase!
Warm regards,
Customer Support Team
The Premium Fragrance
Not delivered and my messages have been…
Not delivered and my messages have been ignored.
3. März 2025
Antwort von The Premium Fragrance
Dear Len,
We’re really sorry to hear that your order hasn’t been delivered and that you haven’t received a response — that’s not the level of service we aim to provide.
Please email us at help@thepremiumfragrance.co.uk so we can investigate this urgently. We also want to remind you that we offer a 30-day refund or exchange policy, and we’d be happy to assist you in resolving this issue.
Warm regards,
Customer Support Team
The Premium Fragrance
I had an amazing experience with The…
I had an amazing experience with The Premium Fragrance! Their customer service is outstanding—friendly, responsive, and always ready to help. The quality of their perfumes is truly impressive; every scent is rich, long-lasting, and feels luxurious. I love how the fragrances stay on all day without fading. Highly recommend this brand to anyone looking for high-quality, long-lasting perfumes with excellent service! Will definitely be purchasing again. 💖✨
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The Premium Fragrance
Dear Hardikkumar,
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you had such a great experience with us. Knowing that you appreciate the quality of our fragrances and the service you received means a great deal to the entire team.
We’re so pleased our scents met your expectations, and it’s always our goal to make every part of your experience feel special. We look forward to welcoming you back again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Antwort von The Premium Fragrance
Thank you for your feedback! We're really pleased to hear you were happy with the fast delivery and the product itself. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Ordered set of 3 car air freshener.
Ordered set of 3 car air freshener.
Absolutely rubbish.
No real smell to speak of.
Wasted £20.
Please don't waste your money on a very badly designed product.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Premium Fragrance
Dear Brian,
We're truly sorry to hear that the car air fresheners didn’t meet your expectations. That’s definitely not the experience we aim to deliver.
We appreciate your honest feedback, and we completely understand how frustrating it is when a product doesn’t live up to what was promised. Please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be more than happy to help resolve this for you.
Warm regards,
Customer Support Team
The Premium Fragrance
I only received part of my order today
I only received part of my order today. The 2 items appeared on the cover note!
I received OSLO Inspired by Viking, I did not receive SYDNEY - PO9!
They are still to contact me regarding the missing item! They have opened the email!
I would not recommend this company.
24. Februar 2025
Antwort von The Premium Fragrance
Dear James,
ChatGPT said:
We're really sorry to hear that part of your order was missing and that you haven't received a timely response, this isn't the level of service we aim to provide.
Thank you for bringing it to our attention. Please reach out to us again at help@thepremiumfragrance.co.uk with your order number, and our team will make sure this is resolved promptly. We also have a 30-day refund or exchange policy in place, and we’ll do everything we can to make it right.
Warm regards,
Customer Support Team
The Premium Fragrance
First time customer
When I placed this order I thought it was a UK co. When I hadn't received any tracking details after about a fortnight I emailed to enquire, had to email a couple of times before I got a reply which appeared to come from UAE the tracking When I finally got it looked like it was despatched from USA. I was thinking because of the time that had elapsed I may not actually receive it. It took about 25 days to arrive and was badly packed. Happy with the perfume oils but probably wouldn't order again. Postage was very expensive almost the same price as the goods.
27. Januar 2025
Antwort von The Premium Fragrance
Dear Maureen,
Thank you for sharing your experience. We're truly sorry for the delays and lack of clear communication you encountered, that's not the service we strive to offer.
While we're glad to hear you were happy with the perfume oils, we understand your concerns about shipping times, packaging, and costs. Your feedback has been passed along to the relevant team so we can work on improving our delivery process and communication.
If you’d like to discuss this further, please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk. We're here to help and always happy to assist with any issues.
Warm regards,
Customer Support Team
The Premium Fragrance
Antwort von The Premium Fragrance
Dear Ian,
Thank you so much for your kind words! We're really happy to hear you liked the aroma and found it perfectly balanced, not too strong, just right. It means a lot to us that you'd consider purchasing again.
If you ever need help choosing your next scent, feel free to reach out. We're always here for you!
Warm regards,
Customer Support Team
The Premium Fragrance
📧 help@thepremiumfragrance.co.uk
Antwort von The Premium Fragrance
Dear Kathryn,
Thank you for your honest feedback! We're glad to hear you enjoyed the scent and found it to be good value for money. While our fragrances are inspired by popular designer scents, we understand they may not be identical. We aim to offer a similar experience at an affordable price.
If you ever need help selecting a fragrance closer to your preferences, our team is happy to help!
Warm regards,
Customer Support Team
The Premium Fragrance
📧 help@thepremiumfragrance.co.uk
Quick response and delivery
7. Februar 2025
Antwort von The Premium Fragrance
Dear paul,
Thank you so much for your kind words! We're really glad to hear you were happy with our quick response and delivery. We always aim to make your experience as smooth and fast as possible.
Looking forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Very disappointed with the product…
Very disappointed with the product doesn’t smell at all in the car
14. Januar 2025
Antwort von The Premium Fragrance
Dear David,
We're truly sorry to hear that you’re disappointed with the car fragrance. We completely understand how frustrating it is when a product doesn’t meet expectations, especially when scent is such a personal and important detail.
We’d love the chance to make things right. Please feel free to email us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to assist you further.
Warm regards,
Customer Support Team
The Premium Fragrance
Fast delivery
Fast delivery, 30ml poison replica, not sure it smells like the original poison. Nevertheless it has a nice smell, a little pricey.
3. Januar 2025
Antwort von The Premium Fragrance
Dear Fiona,
Thank you for your honest review and for giving us a 4-star rating, we truly appreciate your support.
We’re glad to hear your order arrived promptly and that you enjoyed the scent overall. We understand it didn’t quite match the original Poison, and we know how important those small differences can be, especially with such iconic fragrances. Your feedback helps us continue improving.
If you'd like to explore other options or need help choosing something closer to what you're after, feel free to reach out to us anytime at help@thepremiumfragrance.co.uk. We’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
The perfume is definitely a touch of…
The perfume is definitely a touch of luxury that makes you feel brand new! It lasts for a long time and I would highly recommend. I had the BARCELONA - Inspired by 'good girl'
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von The Premium Fragrance
Thank you for your wonderful feedback!
We’re so pleased to hear you enjoyed BARCELONA – Inspired by 'Good Girl'. It’s great to know the scent gave you that luxurious feeling and lasted throughout the day, exactly what we strive for with every fragrance.
Your recommendation truly means a lot, and we can’t wait to welcome you back for your next order!
Warm regards,
Customer Support Team
The Premium Fragrance
I ordered Si and you sent the wrong…
I ordered Si and you sent the wrong perfume. Didn’t have time to change it as was a Christmas present
10. Dezember 2024
Antwort von The Premium Fragrance
Dear Melenie,
We're really sorry to hear about the mix-up with your order, especially during such an important time.
We understand how frustrating it must have been to receive the wrong perfume when it was meant as a Christmas gift. While we always aim for accuracy, mistakes can happen, and we truly apologise for the inconvenience caused.
If you haven't already, please contact our customer support team at help@thepremiumfragrance.co.uk with your order number, we’ll be more than happy to look into a resolution for you, whether that’s a refund or a replacement. Your satisfaction is important to us.
Warm regards,
Customer Support Team
The Premium Fragrance
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