The Perfume Shop - Hanley 84 Bewertungen 

51
TrustScore 5 von 5

4,8

Unit 124b, The Potteries Shopping Centre, Hanley, ST1 1PS STOKE-ON-TRENT, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Elaine was brilliant! I told her a small mix of previous fragrances ive worn and was after something along those line but a bit different. She picked out 3 really nice scents that matched what I was a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Gill from Hanley Potteries Centre so very helpful. Took time to explain any new perfumes and aftershave that had arrived in store, helped out and explained what we needed to do if we wanted to order... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Esther was very helpful helping us find the perfect scent, never rushing and always offering a tester strip of any we were interested in. Helped us find the best deal and we walked away with a scent w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

It charge me £3 for collection in person That’s ridiculous. How to charge A COLLECTION!? Very bad service !!!

Unternehmen hat geantwortet


Unternehmensdetails

  1. Parfümerie
  2. Kosmetikproduktanbieter
  3. Parfum- und Kosmetikanbieter
  4. Kosmetikgeschäft
  5. Anbieter von Duft- und Aromastoffen
  6. Fachhandel für Haarpflegeprodukte

Vom Unternehmen geschrieben

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Kontaktinformationen

  • Unit 124b, The Potteries Shopping Centre, Hanley, ST1 1PS, STOKE-ON-TRENT, Vereinigtes Königreich

4,8

Hervorragend

TrustScore 5 von 5

51 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,8

Alle Bewertungen

(51)

34.394 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Ester from the Hanley branch is a pure…

Ester from the Hanley branch is a pure angel. She’s so helpful every single time, customer service is amazing and she always goes above and beyond to assist us finding the perfect scent.

18. Oktober 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

I am so pleased to hear of your 5* experience. Thank you!

Kind regards,
Sharain - The Perfume Shop

Bewertet mit 5 von 5 Sternen

Misbah was very patient and very…

Misbah was very patient and very helpful.

12. Oktober 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Bewertet mit 5 von 5 Sternen

Great help from missbah today

Great help from missbah today

30. September 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Bewertet mit 5 von 5 Sternen

I always shop here,Elaine will make you…

I always shop here,Elaine will make you keep coming she is an amazing sales rep so welcoming...good job to all the staffs

27. September 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your 5* review, we appreciate you! Have a great day.

The Perfume Shop.

Bewertet mit 5 von 5 Sternen

Fast

Fast, reliable service.

22. September 2025
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Bewertet mit 5 von 5 Sternen

Brilliant staff

We visited today to purchase birthday presents for our son.. Upon arrival we were greeted by Esher..
She was such a delightful member of staff , her product knowledge is second to none. We showed her a list of what we wanted and she worked with us on getting a brilliant price package and adding a few samples .She is a credit to the company.. From now on we will
always use this outlet.

19. September 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your review and kind words. We appreciate you.

The Perfume Shop

Bewertet mit 5 von 5 Sternen

Place to shop for gifts

Wow! Esther in the Hanley branch is just fantastic. Coming in not knowing what to purchase for my niece. Esther had it covered knowing what trends at that age and a various of product availability. She is an absolute credit to your company. I’ll be back for my Christmas list thanks a lot Esther

17. September 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your lovely words and for choosing us to shop with. We appreciate you.

The Perfume Shop.

Bewertet mit 5 von 5 Sternen

Amazing customer service

Love everything about this place when shopping Esther Preston ensured that each perfume she showed me was tailored to my taste she was amazing!!

14. September 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your lovely words and for choosing us to shop with. We appreciate you.

The Perfume Shop.

Bewertet mit 5 von 5 Sternen

The fantastic service I received

The fantastic service I received made my shopping easy Esther really knew the products very well and was really helpful great experience will definitely be back

17. September 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thank you for your feedback, we appreciate you!

The Perfume Shop

Bewertet mit 5 von 5 Sternen

Elaine was very helpful

Elaine was very helpful

10. August 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

Bewertet mit 5 von 5 Sternen

Elaine was very helpful

⭐⭐⭐⭐⭐
I visited The Perfume Shop, Potteries Shopping Centre, Stoke, and was assisted by Elaine, who was absolutely wonderful. She took the time to understand what I was looking for and guided me through different fragrance options until we found the perfect one. Elaine was friendly, patient, and very knowledgeable, making the whole experience enjoyable. She even packed the perfume beautifully as a gift, which was such a lovely touch. Thank you, Elaine, for your excellent service – I’ll definitely be back!

10. August 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

Bewertet mit 5 von 5 Sternen

Honestly...Phenomenal!

Honestly...Phenomenal!

A lovely lady named Esther served me, and I have never had such a good chat and experience with someone working at a fragrance shop in my life.
Originally, I was looking for something relatively cheap and under the £40 mark, however once I'd been shown the Jean Paul range and had a tester, I can confirm it's the best fragrance product I've purchased over the many brands I've tried over the years. More than the fragrance, it was Esther's customer service that honestly made my day, she showed genuine interest in my life and wellbeing, which to me goes above and beyond the customer service one would typically expect. We need more people like her in these positions. Give her a raise and a paid holiday...God Bless. I will be returning again. Thank you.

11. Juni 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Bewertet mit 5 von 5 Sternen

Excellent service of Esther! Thank you!

Esther from the Hanley potteries centre went above and beyond with serving our whole family! First my husband was looking for a new EDT and she listened and found “the one “, then my son, then I tried 2 different scents and finally my daughter.! All 4 of us left happy plus an “Angel” gift set as a Christmas present for my mother in law ☺️ the service of Esther was excellent and we really recommend this store! Thank you!

26. Mai 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Bewertet mit 5 von 5 Sternen

Best customer service

I came to the perfume shop I was served by a beautiful girl called sabah she gave me full attention and helped me choose the right perfume by giving me the right perfume and samples I will definitely be coming in here again

23. Mai 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Bewertet mit 5 von 5 Sternen

Missbah provided outstanding assistance…

Missbah provided outstanding assistance today! Thanks to her attentiveness and skill, I found the perfect birthday fragrance for my partner. I highly recommend her if you're looking for that special gift.

3. Mai 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Bewertet mit 5 von 5 Sternen

Massive thanks to Missbah

Massive thanks to Missbah. She was amazing in helping me choose gifts for my family. She gave great recommendations.

29. März 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hi,

Thank you for your positive review we really appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Bewertet mit 5 von 5 Sternen

Excellent experience

Hi I visited the perfume shop Hanley, your staff Sabah was outstanding for her customer service she provided, absolutely great. Fantastic choice of perfumes.

25. April 2025
Bewertung ohne vorherige Einladung
The Perfume Shop - Hanley 84-Logo

Antwort von The Perfume Shop - Hanley 84

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

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