I've never been to this shop before and was feeling a bit out of my depth, a very friendly staff member came over to me and helped me choose out a leaving gift for a colleague, she was really patient,... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 124b, The Potteries Shopping Centre, Hanley, ST1 1PS STOKE-ON-TRENT, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Gill from Hanley Potteries Centre so very helpful. Took time to explain any new perfumes and aftershave that had arrived in store, helped out and explained what we needed to do if we wanted to order... Mehr ansehen
Unternehmen hat geantwortet
It charge me £3 for collection in person That’s ridiculous. How to charge A COLLECTION!? Very bad service !!!
Unternehmen hat geantwortet
Esther from the Hanley potteries centre went above and beyond with serving our whole family! First my husband was looking for a new EDT and she listened and found “the one “, then my son, then I tried... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Parfümerie
- Kosmetikproduktanbieter
- Parfum- und Kosmetikanbieter
- Kosmetikgeschäft
- Anbieter von Duft- und Aromastoffen
- Fachhandel für Haarpflegeprodukte
Vom Unternehmen geschrieben
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktinformationen
Unit 124b, The Potteries Shopping Centre, Hanley, ST1 1PS, STOKE-ON-TRENT, Vereinigtes Königreich
4,7
Hervorragend
45 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
£3 if you want to collect a parcel…
It charge me £3 for collection in person That’s ridiculous. How to charge A COLLECTION!? Very bad service !!!
2. Mai 2026
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for taking the time to leave your feedback, and I’m sorry to hear that you were unhappy with the delivery charge selected for your order.
We currently offer 11 different delivery options to suit a range of customer preferences and delivery needs. Please also note that Click & Collect orders to one of our 207 stores are always free of charge. You can find your nearest store at www.theperfumeshop.com/store-finder
Thank you again for your feedback.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Knowledgeable and friendly staff
I've never been to this shop before and was feeling a bit out of my depth, a very friendly staff member came over to me and helped me choose out a leaving gift for a colleague, she was really patient, approachable, and knowledgeable, and helped me decide on what to buy. It was just a super lovely and efficient customer service experience!
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Looking for my favourite aftershave it…
Looking for my favourite aftershave it wasn't in stock the very pleasant lady on the counter ordered it for me and it was delivered the next day
9. April 2026
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in to buy my mum a mother day…
I came in to buy my mum a mother day gift and was greeted by Ester at your Hanley store. She was fantastic. Extremely helpful, knowledgeable and just a lovely soul to interact with. If we had more Esther’s in the world it would be a far better place.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service
I was very happy to be assisted today by Elaine at the counter. Great discounts for Valentine’s day.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gill from Hanley Potteries Centre so…
Gill from Hanley Potteries Centre so very helpful. Took time to explain any new perfumes and aftershave that had arrived in store, helped out and explained what we needed to do if we wanted to order any fragrances and most importantly wasn't pushy when serving us.
Overall great experience will be returning.
Thank you Gill.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Esther is always there with a helping…
Esther is always there with a helping hand, very friendly service and is always trying to upsell her items, always feel welcome and has great customer service, Thankyou Esther x
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Fantastic service. The staff were so helpful, polite and knowledgeable
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Excellent customer service.
11. Dezember 2025
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
I’ve dealt with Esther every time i’ve…
I’ve dealt with Esther every time i’ve shopped at the perfume shop in hanley, exceptional service and a personalised experience.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your review! It's great to hear of your recent experience.
The Perfume Shop
Very helpful staff
11. Dezember 2025
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Fantastic service
Always have fantastic customer service at the Hanley branch, well worth the 12 mile round trip for my perfume. The ladies are always friendly and helpful.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Antwort von The Perfume Shop - Hanley 84
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Happy helpful assistant
The assistant was very helpful they didn't have the perfume what I wanted so she ordered it for me and she told me there was a one day 20%off
15. Oktober 2025
Antwort von The Perfume Shop - Hanley 84
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Ester from the Hanley branch is a pure…
Ester from the Hanley branch is a pure angel. She’s so helpful every single time, customer service is amazing and she always goes above and beyond to assist us finding the perfect scent.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Misbah was very patient and very…
Misbah was very patient and very helpful.
12. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Brilliant and amazing smell
5. Oktober 2025
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Great help from missbah today
Great help from missbah today
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I always shop here,Elaine will make you…
I always shop here,Elaine will make you keep coming she is an amazing sales rep so welcoming...good job to all the staffs
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Antwort von The Perfume Shop - Hanley 84
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.