Very poor experience I’d avoid. I waited four weeks for my order with absolutely no updates or communication from the company. As I hadn’t ordered from them before, I became increasingly co... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Purchased luxury light grey head and body support hoping it would be compatible with Oyster 3 pushchair luckily it is ,pushchair isn't grey ,no where does the mink colour of the pushchair which is a S... Mehr ansehen
The bag is very good. Big and fitting perfectly, however the hooks that I got with it is very poor quality. One of them broke during installation and the other 3 broke the following 2-3 days so I had... Mehr ansehen
Unternehmen hat geantwortet
I ordered a small childs bed with mattress, I am happy with the quality and it was delivered within the quoted time frame. The frame takes around 1 hour to construct and is very simple to do.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Create your perfect nursery with our range of beautifully designed nursery furniture from Europe delivered to you by our expert teams.
Kontaktinformationen
Vereinigtes Königreich
- customerservice@theperfectnurserycompany.com
- theperfectnurserycompany.com
4,0
Gut
34 Bewertungen
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Awful experience would not recommend.
Very poor experience I’d avoid.
I waited four weeks for my order with absolutely no updates or communication from the company. As I hadn’t ordered from them before, I became increasingly concerned and reached out for an update.
Despite sending multiple emails and messages via their website form and Facebook (they provide no phone number), I received no response at all.
Only after I left a review on Trustpilot, because I was genuinely worried I had been scammed, did the company finally respond. Instead of addressing the situation properly, they had my review removed and then emailed to say that part of my order was out of stock until the end of May due to delays. They also stated they would be refunding me because they already had a large backlog of orders to fulfil, even though I placed mine at the beginning of March.
What’s most frustrating is that I was given no choice in the matter. The order was simply cancelled and refunded without any prior communication or option to wait.
A complete lack of transparency and customer care from start to finish. I would not recommend ordering from this company.
6. März 2026
Bewertung ohne vorherige Einladung
I have been waiting 5 weeks for a bed…
I have been waiting 5 weeks for a bed frame I ordered. I have emailed 3 times for an update and have received no reply. If you read these reviews, please could you reply to my emails
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfect Nursery Company Ltd
Hi Jonathan,
We’re very sorry to hear about your experience and completely understand how frustrating this delay and lack of communication must have been.
Unfortunately, the bed frame you ordered became unavailable due to it being out of stock with our supplier, VIPACK, following an unexpected surge in demand. We sincerely apologise that this was not communicated to you sooner, and that your emails were not responded to in a timely manner — this is not the level of service we aim to provide.
As soon as we confirmed the stock issue, we processed a full refund for your order. We appreciate your patience while waiting, and we’re truly sorry we were unable to fulfil your purchase on this occasion.
We are currently reviewing our communication processes to ensure situations like this are handled much better in the future.
If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Kind regards,
The Perfect Nursery Company Team
The bag is very good
The bag is very good. Big and fitting perfectly, however the hooks that I got with it is very poor quality. One of them broke during installation and the other 3 broke the following 2-3 days so I had to buy them myself. I definitely recommend it because the bag worth the price.
2. März 2026
Antwort von The Perfect Nursery Company Ltd
Hi,
Thank you for your feedback — we’re really pleased to hear that you’re happy with the bag itself and that it meets your expectations in terms of size and value.
We’re very sorry, however, to hear about your experience with the hooks. That’s certainly not what we would expect, and we understand how frustrating it must have been for them to fail so quickly and require you to purchase replacements separately.
Your feedback is extremely valuable, and we’ll be reviewing the quality of these accessories with our supplier to prevent this from happening in the future.
If you’d like to get in touch with us directly customerservice@theperfectnurserycompany, we’d be more than happy to see how we can help make this right for you.
Kind regards,
The Perfect Nursery Company Team
Antwort von The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
Ordered a rain cover for my infant…
Ordered a rain cover for my infant carrier for when I attach it onto the pram, item was as described, brilliant quality and came very quick! Very impressed.
28. Januar 2026
Trustworthy company
I ordered a small childs bed with mattress, I am happy with the quality and it was delivered within the quoted time frame.
The frame takes around 1 hour to construct and is very simple to do.
The mattress which was the most basic option is suitable for young children only, if you intend this as a guest bed you will definitely require a thicker mattress.
I wanted to contact The Perfect Nursery Company and found there is no telephone number, it is email only, and found they were a little slow in replying to my email.
But overall I am happy, they use another company for their deliveries who were exceptionally good.
2. Februar 2026
Antwort von The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
Should you ever need to contact us please email our our dedicated customer care team at:
customerservice@theperfectnurserycompany.com
Thanks again for your kind words!
The Perfect Nursery Company Team
Quick delivery and updates on…
Quick delivery and updates on progress,lovely quality cot bed .
1. Februar 2026
Antwort von The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
Thanks again for your kind words!
The Perfect Nursery Company Team
Antwort von The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
Great service and quick delivery 😊
28. Januar 2026
Antwort von The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
A great buy very easy to order and a…
A great buy very easy to order and a great product.
27. Januar 2026
Antwort von The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
I pre-ordered a cot unit that was due…
I pre-ordered a cot unit that was due for delivery at the end of January. Unfortunately, the communication has been extremely poor. I had to send three emails over three days just to get a response to a very simple question about when delivery would take place.
I consider myself fair and balanced when leaving reviews, but the lack of communication genuinely made me start to worry whether I had been scammed. I was also promised responses “the next morning” on more than one occasion, which didn’t happen.
Delays can happen and I completely understand that — but clear, timely communication is essential, especially for pre-ordered items. Sadly, that has not been my experience so far.
Still awaiting an answer nearly 2 weeks later.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfect Nursery Company Ltd
Dear Matt,
We're extremely sorry for any issues that you experienced during your recent purchase.
The delay with your cot bed was due to unforeseen demand and decreased shipping over the Christmas period. We are very sorry for this.
We believe that everything with your order is now ok but should you need to reach out for any reason please do not hesitate to contact us at customerservice@theperfectnurserycompany.com
Thank you again for your feedback and we hope that your cot bed is everything that you hoped for.
The Perfect Nusery Team
No items and no update or response from Customer Support
I ordered bunk beds and an underbed storage drawer from the Perfect Nursery Company on December 26th. At the time of ordering, it said to allow 2-4 weeks for shipping. Last Friday (Jan 23rd) was 4 weeks. In the past week I have sent 2 emails to customer support asking for an update but have received no response. There is no phone number provided to speak with a real person. We have family coming over from the states next week and we now have nowhere for them to sleep and no idea if our beds will arrive in time. I would not recommend this company based on their lack of transparency around orders and poor communication/customer support.
29. Januar 2026
Bewertung ohne vorherige Einladung
Very happy with the purchase
Very happy with the purchase. Good price, good quality and delivered on time.
31. Dezember 2025
Antwort von The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
Absolutely brilliant from order to…
Absolutely brilliant from order to delivery really easy and quick to deliver
30. November 2025
Antwort von The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
Great experience and quick delivery
4. November 2025
Antwort von The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
Good quality and fast delivery 👌 😍
7. Oktober 2025
Antwort von The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
quick and easy checkout services
6. Oktober 2025
Fast efficient service would definitely…
Fast efficient service would definitely recommend and donkey is really cute and good quality
29. September 2025
Antwort von The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.