I had to change the first scooter I bought because there was a fault with the battery container. I couldn't fit the battery onto the scooter. A replacement scooter was delivered to my house promptly w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The help with choosing a new scooter was good and very helpful. The only problem I have is slowing it down as it’s not like my previous scooter where you could slow it down to a turtle speed speciall... Mehr ansehen
Everyone at TGA mobility are wonder people to talk to and the drivers that come out are also so friendly and explain everything in detail always making sure my needs comes first thank everyone
Very polite and friendly right from the first email to going in the shop to ordering and collecting. Very quick turn aorind feom order to pick up.
Unternehmensdetails
Vom Unternehmen geschrieben
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Kontaktinformationen
Woodhall Business Park, CO10 1WH, Sudbury, Vereinigtes Königreich
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
4,3
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809 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Refuse to release diagrams of mobility…
Refuse to release diagrams of mobility scooter so I can troubleshoot and fix the issue myself. Instead these grifters want to charge a minimum of £600 to fix the headlight. Appalling company. This was my third scooter from them but never again. Disgusting disgusting disgusting
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TGA Mobility
Thank you for your review, we are here to support all our customers so please contact us so we can sort any outstanding issues.
Appalling customer service
Appauling customer service, I ordered a part on a priority next day delivery on Friday 12:30 lunchtime
Tuesday 12:30 no delivery no, called and told someone would call me back to advise, 3 hours later still no call
Called back and still no status on whether item had been dispatched
Total incompetence do not use
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TGA Mobility
Thank you for taking the time to leave your review.
We are very sorry to hear that your experience did not meet your expectations. We can confirm that your part has now been dispatched, and we sincerely apologise for the delay and the frustration this has caused.
Your comments have been passed on to the relevant team and will be used as part of our ongoing efforts to improve both our service and communication.
Thank you for your feedback.
Delivery issues due to using Royal Mail
It took 2 attempts for TGA to send my item to no avail via Royal Mail then DPD delivered the item. Where the 2 items sent to Royal Mail ended up I have no idea. A few days delivery turned into a month long wait for a rear view mirror.TGA customer services were very good and approachable when I phoned to complain about non delivery. I took a star off for the time it took to get my mirror. I am loathe to buy from any company that uses Royal Mail as they are totally useless.
9. Juni 2026
Antwort von TGA Mobility
Thank you for taking the time to leave your review. We are sorry for the delays you experienced in receiving your rear-view mirror and appreciate your patience throughout. We're pleased to hear that our Customer Service team was able to assist you.
Your comments regarding the delivery experience have been passed on internally, and we are reviewing our delivery options with other courier providers to help improve our service going forward.
Thank you again for your valuable feedback.
I am delighted with my new electric…
I am very happy with my new electric wheelchair and I have to tell you that your young man ( Eddie ) did an excellent job in demonstrating the chair.
He was patient, considerate and thoughtful; not at all pushy but at the same time did a very good job in helping me make my decision to buy.
Having now used the chsir I am delighted with it
It is both comfortable and the controls are so easy to use.
You have a very satisfied customer !!
3. Juli 2026
Antwort von TGA Mobility
Thank you for your wonderful review. We are delighted to hear you're so pleased with your new electric wheelchair, and it's great to know Eddie provided such excellent service. We'll be sure to pass on your kind comments.
Antwort von TGA Mobility
Thank you for your review, Mr Gussin. We are delighted to hear you had such a positive experience and that our team was professional and kind. We really appreciate your feedback.
Delivery was fine
19. Juni 2026
Antwort von TGA Mobility
We are pleased to hear your delivery went smoothly and appreciate you taking the time to share your feedback.
Very professional and helpful
Very professional and helpful. I felt it was a fair price and the add ons helpful
7. Juli 2026
Antwort von TGA Mobility
We're delighted to hear you found our team professional and helpful, and that you felt you received great value along with useful accessories. We really appreciate your feedback.
I wanted to purchase a TGA Zest Plus…
I wanted to purchase a TGA Zest Plus scooter , I rang up to place the order but was quoted over 2 weeks for delivery , this seemed a rather long time to wait for a not inexpensive scooter , I managed to get one elsewhere within 8 days
18. Juni 2026
Antwort von TGA Mobility
Thank you for your feedback. We are sorry we weren't able to meet your preferred delivery timescale on this occasion. We appreciate you considering TGA and hope you are enjoying your new Zest Plus scooter.
Excellent service wonderful people to…
Excellent service wonderful people to talk to very quick delivery highly recommend tga
7. Juli 2026
Antwort von TGA Mobility
We are delighted to hear you were pleased with our service, found our team helpful, and received your order so quickly. We really appreciate your recommendation
Harry the technician was very good and…
Harry the technician was very good and did a great job serving the wheelchair.
Down side poor communication on arranging appointment time.
8. Juli 2026
Antwort von TGA Mobility
Thank you for your review, Mr Mitchell. We are pleased to hear that Harry provided excellent service and did a great job servicing your wheelchair. We also appreciate your feedback regarding communication when arranging your appointment. We will share your comments with the team as we continue to improve our service. Thank you for taking the time to let us know.
Excellent from start to finish
When I called Gabriella was very helpful and suggested a home demonstration of the solo and duo power pack. Greg came and explained all the benefits of both units and we could test drive the duo on the wheelchair he brought. We decided on the solo and Greg made sure it could be fitted to our chair as the tubing wasn’t round. We took delivery a couple of weeks later. Greg explained again how it all worked and demonstrated how to assemble and disassemble. No pressure selling, very professional, helpful and knowledgeable staff. Used it straight away and got up hills we won’t have attempted without the power pack. No aches or pains from pushing
7. Juli 2026
Antwort von TGA Mobility
Thank you for your wonderful review. We are delighted to hear you had such a positive experience from start to finish. It's great to know that Gabriella and Greg provided helpful, knowledgeable service and that you're already enjoying the benefits of your Solo Powerpack. We're so pleased it's making hills easier and helping to take the strain out of pushing.
Emma Demonstrator
Emma was lovely explained everything and showed us everything very well a credit to the company
7. Juli 2026
Antwort von TGA Mobility
Thank you for your lovely review. We are delighted to hear that Emma provided such a great demonstration and explained everything clearly.
Disappointing experience overall
Disappointing experience overall. I placed my order, only to find out 10 days later, after I contacted customer service, that the item was actually out of stock. There was no proactive communication, despite the lengthy delay, which meant I had to source the item elsewhere at short notice.
The only positive was that customer service responded quickly to my email and processed the cancellation and refund promptly. Better stock management and communication would have made for a much better experience.
1. Juli 2026
Antwort von TGA Mobility
Thank you for taking the time to leave your review. We are sorry to hear about your experience and appreciate your feedback. Unfortunately, the part you ordered was out of stock, and we recognise that you should have been informed sooner. We are pleased our Customer Service team was able to respond promptly and process your refund, but we understand this did not make up for the inconvenience caused. Your comments regarding stock visibility and communication have been noted and will help us improve our service going forward.
Disappointed
Whilst the purchase of a Duo Power Pack for my husband’s wheelchair transformed both our lives in making people and places accessible, I am unhappy with some aspects of the kit.
A taxi driver banged the key when taking the wheelchair onboard. It snapped off in the lock as it was very flimsy. A new one was pricey and I’m told that the keys are frequently broken. I also had to replace the hand controller with half a key stuck in it. Also pricey.
The wires leading into the main control unit beyond the battery became horribly frayed as they were rubbing against the wheels. The power pack stopped and started intermittently so my son kindly repaired the leads with self-amalgamating electric tape before they could cut through completely. He also fitted a cable tie to the leads so that they couldn’t rub again.
During the last couple of months the power pack has been erratic, sometimes won’t and sometimes will start. The controller flashes and won’t connect. The local supplier has checked the battery and hand controller and both are fine. It apparently needs a new control box - very pricey, evenalthough the thing is still under guarantee.
Because tape was used to mend the leads, the guarantee is nullified. My point would be that the leads should never find themselves subject to abrasion from the rest of the unit in the first place. The machine was misbehaving before the tape went on and now it’s misbehaving again.
My husband is bed and chair bound. He can’t get into the wheelchair without a special stand. This power pack has been our lifeline. We are disappointed.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TGA Mobility
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you've experienced and understand how important your power pack is to both you and your husband. Unfortunately we are unable to identify your case from the information provided, so we would appreciate it if you could contact our Service team on 01787 888100. We'll be happy to look into the matter in more detail and discuss the concerns you've raised. We look forward to hearing from you.
I have2 scooters and this the best I…
I have2 scooters and this the best I love the colour wheels look fabulous and the canopy is fabulous
6. Juli 2026
Antwort von TGA Mobility
Thank you for your fantastic 5 star review, Howard. We are delighted to hear that you're enjoying your new scooter.
Failure to supply
The crossbar holding the power unit becomes detached. The replacement springs I ordered and paid for have still not been supplied after 5 weeks. Out of stock is the reason given.
2. Juni 2026
Antwort von TGA Mobility
Thank you for taking the time to leave your review. We are sorry to hear about the delay in receiving your replacement springs and understand how frustrating this must have been.
Unfortunately, the part was temporarily out of stock, which caused the delay. However, we've now been able to source the springs, and they have been dispatched. They should be with you within the next couple of days.
We sincerely apologise for the inconvenience caused and appreciate your patience while we resolved this. If there is anything further we can help you with, please don't hesitate to get in touch with our Customer Service team.
The demonstrator was very professional…
The demonstrator was very professional and expressed good knowledge about the product. Gave a lot of time and explored all options available of the product that would benefit the consumer.
2. Juli 2026
Antwort von TGA Mobility
Thank you for your review, Alec. We are delighted to hear that your demonstrator was professional, knowledgeable, and took the time to explain all the options available. It's great to know you felt well supported in finding the right solution. We really appreciate your feedback.
Still awaiting the delivery of my scooter date not known
Still awaiting the delivery of my scooter.
3. Juli 2026
Antwort von TGA Mobility
Thank you for your review. We are sorry to hear you're still waiting for your scooter. Unfortunately, we're unable to locate your order using the details provided. Please could you contact our Customer Service team directly with your order number and contact details so we can investigate this for you and provide an update as quickly as possible.
We look forward to hearing from you.
I’m very happy with my order it arrived…
I’m very happy with my order it arrived within 2 days thanks very much I hope to do business again with you guys thank Andrew Rankin
2. Juli 2026
Antwort von TGA Mobility
Thank you for your kind review. We are delighted to hear your order arrived quickly and that you're happy with your purchase. We really appreciate your feedback.
Amazing service from start to finish
Amazing service from start to finish. Staff was super helpful and polite. Gave me all the information about different models and let me test drive. Really quick house call and deliver once product picked. Can’t fault their service. Thank you!
18. Juni 2026
Antwort von TGA Mobility
Thank you so much for your review. We are delighted to hear you had such a positive experience from start to finish. It's great to know our team was able to help you find the right model and that the home demonstration and delivery went smoothly. We really appreciate your kind words and hope you enjoy your new product.
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