Very helpful company. UK call centre for Enginers help and support. Highly recommend, also not too long to wait on the phone for Tech support Richard was very helpful and resolved the issue.
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Technical help from Mohammed and Chris today. Very friendly polite and knowledgeable and patience helping sort the issues on 2 separate jobs Very easily from their experience and answers to correc... Mehr ansehen
Unternehmen hat geantwortet
Following a power outage my alarm system went into fault. But not a problem because the guys at Texecom got it sorted remotely in a matter of 10 mins. First class customer service and tech support👍
Unternehmen hat geantwortet
So Texecom have updated their mobile app conectivity and remote login is now with email and password. Haveing been locked out and the installer no longer contactable i call texecom eplaining that thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.
Kontaktinformationen
Bradwood Court, BB4 4PW, Rossendale, Vereinigtes Königreich
- 01706 234800
- marketing@texe.com
- texe.com
4,0
Gut
128 Bewertungen
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Hat 84 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
This is the worst alarm system
This is the worst alarm system! After the app update now the alarm is constantly going off and we cannot sleep at night! This is a terrible situation and we cannot even disconnect this stupid alarm! A simple router change causes an engineer visit with a lot of money wasted just as this app change! I am fed up!
30. Januar 2026
Bewertung ohne vorherige Einladung
When are you going to fix the new app…
When are you going to fix the new app or go back to the old version. it's complete crap and reading the other reviews would seem everyone else also agrees.
Access to a different site is now more difficult, every screen is much more cluttered, The home page is now a joke. Selecting between Area's used to be a simple swipe left or right but now requires accessing dropdown menus. Under Rooms, Sensor icons cut off Zone info text making it sometime impossible identify which zone it is. The Icons don't show if a zone has been omitted(Locked Out) by the panel. Why no LIST or Detail view. Screen rotate no longer works. There was a feedback button in app, that stopped working, I suspect over used or ran out of credits. But has now gone completely. On the Whole, what an EPIC Fail!! - So what are you doing to fix it? - Who's testing this rubbish before you release it? - I think you need a new product manager.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Hello,
We understand that there are areas of the Texecom Connect App that can be improved. All feedback submitted through the app has been reviewed, prioritised, and is helping to shape our ongoing development work as we prepare for future updates.
App development is an ongoing process, and customer feedback plays an important role in guiding our future updates. We’re encouraged by the positive response to our most recent update and are continuing to work actively on further improvements.
Thank you for taking the time to share your feedback.
Kind regards,
Texecom
It is crap as the app requires a…
It is crap as the app requires a password every time you try to disarm the alarm. We are four members in the family and the registered email
Is my wife. I can’t log in as I can’t remember the password. When you enter the pin on the panel it does not give you an option to arm part of the house. It is really crap. Don’t buy this system!
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Hello,
The current version of the app doesn’t require you to enter your username and password every time you log in. You are asked for panel code and it is a safety feature built to keep your app secure. You can enable login through biometric (fingerprint) for easier access. youtube.com/watch?si=2thqQJPfUxleP3eH&v=Rl6QUTHfU74&feature=youtu.be
If you need to reset your password, you can do this directly in the app. Please see the help guide here: https://www.youtube.com/watch?si=CSH_ZamWx4R1aP4L&v=V5MJNQFjKjk&feature=youtu.be
The option to part arm selected areas of your home depends on how your system has been set up. If you would like changes to this, please contact your installer.
Kind regards
Texecom
Service is garbage
It transpires the reason for your comms issues on 17/12 was due to an issue with your Cloud service...
It took you circa 21 hours to resolve...what a DISGRACE!
I will leave a deserving 1* (it would be zero, if available) review should this regular, recurring issue impact me again.
Time for you to get your act together.
My response on 19/12:
mmmm....issue started around 6pm on 17/12 and resolved around 2pm on the 18th. It was my installer that advised you had resolved your Cloud issue.....
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for your feedback.
We have not experienced any issues with Texecom Connect or our Cloud service in recent weeks, and all services were operating correctly on 17th December.
If you have experienced an issue, then please email us at cloud@texe.com with your Site GUID if you have this, or your email address and we will investigate further for you.
Kind regards
Texecom Ltd
Do not try to reprogram veritas 8 boxes
I have now broken 3 veritas 8 control boxes and 3 bell box This happen when I went to change. number 2 zone from inhibit to guard this fry the control circuit (red light of death) which fry the. Bell boxes all of them were Brand new if you are looking for a alarm for you home
DO NOT BUY TEXECOM THEY ARE A COMPANY THAT DOSE NOT HELP. IF LIKE ME YOU CAN NOT GET ANY HELP
FROM THEM.THEY ALLOW OTHER COMPANY TO SELL THEY PRODUCT WITH OUT DATED SOFTWARE THAT HAS DEGRADED ON THE SHELF TO LONG AND STILL SELL IT AS BRAND NEW.
Regards
29. November 2025
Bewertung ohne vorherige Einladung
The alarm does exactly what I expected…
The alarm does exactly what I expected it to - protects my home and family.
There’s a free app to manage my alarm, which did update recently and logged me out. Logged back in and it looks to have had a redesign. Not massively different.
I’m looking to add external detectors to our yard next.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you very much for sharing your experience.
We're really glad to hear the alarm is doing exactly what you hoped and helping you feel safe at home.
No critical alert siren on phone
Since the V3 upgrade when the alarm is triggered I get a critical alert message on my iPhone but no warning siren. I used to get a loud siren on my phone to warn me my alarm had been triggered so what is the point of a critical alert without a loud audible warning?
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Earlier today we released a phased update to the Texecom Connect App, which included an update regarding the notification sounds. On the most recent update we have reverted back to the style and volume of the previous version. If your device is on silent, do not disturb or locked, the sounds will still alert you.
To restore a loud, recognisable warning, please check the following on your iPhone:
Settings, Notifications, Texecom Connect, Critical Alerts
Make sure this is enabled, and also ensure:
• Sounds are turned ON
• Allow Notifications is ON
• Alert Style is set to Lock Screen / Notification Centre / Banners
Please note that this is a phased release so you may not notice an update until the 19th of December due to the app store roll out.
Thank you again for your patience while we resolved this.
Texecom Customer Support
Terrible app upgrade
What has Texecom done to this new app - any upgrade is supposed to improve functionality not make it worse 🤬
If you use an iPad to access the app, it would appear as a result of this upgrade the Home Screen where you perform core activity day to day (arm/disarm/part-arm) now does not allow you to scroll up down or side to side which prevents you from being able to access two of the buttons (arm and part-arm). This is madness!
Where you have more than one alarmed zone/property on the same app profile, this new upgrade had (I though) completely removed the other profiles. I had to speak to my engineer who was really helpful, but it’s ridiculous where it has been relocated to - it’s almost hidden.
Spoke to my engineer who agreed this update has made this worse not better. Come on Texecom, sort the basics out. Can’t see what the upgrade has done to improve anything or provide any better customer experience!
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for sharing your feedback.
Earlier today we released a phased update which includes fixes for these issues, restoring full access to all buttons and improving the visibility of multiple system profiles.
Please note that this is a phased release so you may not notice an update until Friday, 19th of December due to the app store roll out.
Once the update has happened, you should find that:
• The iPad home screen displays correctly
• All arm/disarm options are fully accessible
• Scrolling and navigation behave as expected
• Multiple alarmed properties are easy to locate
We appreciate you taking the time to highlight these concerns, your feedback helps us improve.
Texecom Customer Support
NO HELP AT ALL...
So Texecom have updated their mobile app conectivity and remote login is now with email and password. Haveing been locked out and the installer no longer contactable i call texecom eplaining that their update has caused loads of problems and could they assit? They ptomptly told me find another engineer. So i must now pay more money through no fault of mine. NO HELP AT ALL AND WARN AGAINST USING TEXECOM PRODUCTS.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for your feedback.
Just to clarify, the email-and-password login method has always been the way Texecom Connect users access their accounts, this part of the process hasn’t changed with the recent app update.
The update itself did not alter how customers log in, but it did refresh parts of the interface, which may have made it feel like the login process had changed. (i.e. using your alarm code to log into your app).
If you’re locked out of your account, please use the 'Forgotten Password' process to reset your password. Texecom Tech Support is limited in what they can access directly for security reasons. This is the reason you need a registered engineer to verify and assist with account or system-related resets. We understand how difficult that is if your original installer is no longer contactable, if you can share the details of your installer we can try to reestablish contact for you. You can use the following websites to find an accredited professional installer from https://www.nsi.org.uk/ or https://www.ssaib.org/.
Texecom Customer Support
absolutely diabolically…
This is an absolutely diabolically rubbish system. We moved into our property in February this year and spent a considerable amount of money on pet sensitive sensors, that are not pet sensitive. A door contact that keeps going off, PIR detectors that keep need and the battery changing and smoke alarms. We have to have bi-monthly visits from the company that installed this alarm system, it is becoming increasingly difficult to get the installer to come out, as they are constantly out. On one occasion, the alarm went off and because of work commitments, the installer was unable to get out to us and so the alarm was going off for a week.
There is constantly something going wrong with it and it is not an easy system to navigate and so you need to speak to the installer to sort out the issues.
We can’t get our money back and if we had our time again, I would most definitely not purchase this alarm system. For people who are thinking about it, please don’t it’s more trouble than this is worth.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for sharing your experience.
Your installer should remain your first point of contact, as they are responsible for the setup and ongoing support of your system.
If you need to find a new installer, most professional installers are familiar with Texecom equipment. We recommend choosing an industry-approved installer from one of the following websites:
www.nsi.org.uk
www.ssaib.org
Please email your installer’s details to marketing@texe.com and we can help identify what the issue may be.
Kind regards
Texecom
Was a good system before the latest…
Was a good system before the latest update. Now I have to go through userid, password and passcode each time I want to use it.
Someone needs to get their heads out of their backsides, what cretin decided to make a good system useless?
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for taking the time to share your feedback. We’re sorry to hear that the latest update has made the login process feel less efficient for you.
To help streamline access, the app does support 'remember me' and 'biometric authentication'. This short video provides a clear demonstration of how to enable these features: https://www.youtube.com/watch?v=Rl6QUTHfU74
Once these options are activated, you should find that logging in becomes much quicker and requires fewer steps.
If you experience any further difficulties, please email marketing@texe.com and we will be happy to assist.
Kind regards
Texecom
The app is useless
The alarm is useless, and the latest app update makes an already utterly rubbish, user unfriendly app, significantly worse! Totally not intuitive and need a PhD to operate it as another reviewer said. I mean literally who at texecom actually thinks the app is any good? Do you do user acceptance testing? Do you survey what customers want? Clearly not because it's diabolical. It was already installed on my new build house otherwise I'd rip it out. Seriously don't waste your money on this company, the tech and app is so far behind competitors.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Hi Nick,
Thank you for sharing your feedback. The Texecom Connect App has been developed through extensive research and beta testing with over 2,500 users, ensuring that user input directly shapes its design and features. We’re continuously enhancing the app to make it more user-friendly and reliable, and feedback like yours helps guide future improvements. If you’d like to share specific details about your experience, please email marketing@texe.com, and a member of the team would be happy to assist.
Very poor support
Poor support, no notification if alarm goes off.
Will change out when I can afford to
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’ve experienced.
We have a dedicated support team and our user platform, Texecom Connect App, provides notifications and much more. We'd appreciate the opportunity to investigate further and see if we can work with your installer to resolve these issues.
Please contact marketing@texe.com with the details of your alarm and your installer.
Texecom Customer Support
An Utter Let Down
Constantly goes wrong.
Not fit for purpose
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
We’re sorry to hear about your experience. This isn't the standard we aim for.
Please get in touch with us directly at marketing@texe.com with details of your the issues you’ve faced, along with the details of your installer, and we'd be happy to look into this for you.
Texecom Customer Support
They do not help the end user
Contacted this company as my property has their system installed. My enquiry was simple, just needed a little help. Not interested in the slightest, just keep saying we only help installers. Explained my installer had went bust and only needed some advice, from the technical support team. Once again stated they WOULD NOT HELP, not that they couldn't help. Now that's a great customer service to be proud of. Got a call from the one person within this company that was willing to help me. After a bit of time and information from him I now have a fully functional system, thank you Noor.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for taking the time to share your experience with us.
We are pleased to hear that Noor was able to provide the assistance you needed and that your system is now fully functional. Your feedback will be shared with our team so we can continue to improve the way we handle situations like this in the future.
We're sorry to hear that your initial enquiry was not handled as well as it could have been. We understand how important it is for customers to feel supported, especially when their installer is no longer available.
If you have any further questions or require additional assistance, please don’t hesitate to get in touch with us directly.
Texecom Customer Service
Texecom security system is rubbish
We have a Texecom security system and it is absolute rubbish. The facility to search for vehicles or people just does not work. You have to sit there staring at the screen for hours trying to see if there's been any activity.
Impossible to navigate the system when you try to playback the video footage.
COMPLETE CRUD. D0 NOT BUY THIS SYSTEM.
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for sharing your feedback.
To clarify, Texecom systems are designed as intruder alarm systems rather than CCTV systems. We don’t manufacture cameras ourselves. The Texecom Connect app allows you to link certain third-party cameras so you can view a live feed or trigger simple actions — for example, capturing a snapshot if the alarm is activated.
More advanced CCTV features, such as searching for people, vehicles or specific events, are managed through the camera manufacturer’s own software or NVR app. These functions aren’t part of the Texecom Connect app.
Your installer should have advised how the system would work in practice, but if you’d like us to look into your setup, please contact us at techsupport@texe.com with the details of your installer and equipment. We’ll be happy to review it and advise on the best way forward.
Texecom Customer Support
Reached out to Texecom as a homeowner…
Reached out to Texecom as a homeowner let down by the company who set this up with a regular contract paid by monthly D/D.
It seems you can only contact Texecom if you're an installer, but not the customer paying a stupid amount of money to have this installed in your own home.
Installers are free hold you to ransom and prevent you from choosing another company by locking you into them alone. Given the cost of these, it's extraordinary that they get away with this with your own property that you paid for.
Texecom won't help and while their website has a list of distributors in your area, there's no mention of the security companies who use Texecom. Result is you have to phone around every company to find one an lo' and behold, I haven't found a single one yet, but I have been told by a few companies that Texecom isn't a popular choice amongst home security installers. I wonder why.
My only option now is to get a company to break into this, remove it and install a different set up from another company. I'm effectively buying a new security system all over again, but I have to say it'll be worth it to see the back of this.
Update 21/08/2025
Have now had Texecom set up removed from my home. Both Texecom and the company who installed this told me another company can reset it in order to take over. I believe Texecom might well believe that to be the case but the company who installed ensured it is entirely locked so as to prevent anyone resetting it. So it's now gone. Won't use them ever again, can't recommend. Why does Texecom allow this?
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for taking the time to share your experience. We’re sorry to hear about the situation you’ve described and we’d like to understand more so we can see if there’s any way we can help.
Texecom works with a network of independent installers who supply and maintain our systems, so we don’t have direct visibility of contracts or arrangements between homeowners and installers.
That said, we’re always happy to try and help find a resolution within our means.
If you could email marketing@texe.com with:
• The name of your original installation company
• Details of when you contacted our support team
• Any installers you’ve already spoken with
We’ll review your case and advise on the best next steps.
We’d like to see if there’s a way forward that works for you.
Texecom Customer Support
Texecom Customer Service....Awful.
Apologies to start with re the length of this review but its a must read if your thinking of purchasing anything from Texecom or any equipment from them.
In 2023 through a separate company I had a Texecom alarm fitted. It was an alarm where you can have remote access through the app.
Earlier this month I changed broadband suppliers and the remote access disconnected. As such I contacted the supplier/fitter but found that they had gone bust. As such I contacted Texecom for advice and they sent me a text with approved engineers in my area. I contacted one of them who came out and stated that he could not do anything nor could anyone else without the relevant code which the original fitter had. He advised me to re contact Texecom which I did. Texecom told me to....yes you guessed it contact an engineer in my area and re sent the text message with approved engineers. I told them we had done all this and re explained what the engineer had stated. Their reply...' nothing we can do contact an engineer'.
Customer service and problem solving score 0.
Texecom a good system until you have an issue.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
We’re genuinely sorry to hear about the frustration you’ve experienced, and we fully appreciate how disappointing this must have been for you.
While we always want to help resolve issues as quickly as possible, as the manufacturer we’re unable to manually override or reset systems ourselves. This is because of both security and liability reasons, the codes required to make those changes are unique to the original installer. This is why we refer customers to Texecom Registered Installers who have the appropriate training and authorisation to work on our systems.
That said, we absolutely want to understand exactly what happened in your case so we can see if there’s more we could have done to help. If you could email customerservices@texe.com with the following details, we’ll investigate further:
• The date(s) you contacted our customer support team
• The name(s) of any Texecom team members you spoke with
• The name of the engineer or company who visited your property
Once we have this information, we can look into your case in detail and see how we can best support you moving forward.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience you’ve faced.
Terrible company
Terrible company, no aftercare, no downloadable manuals no instructions how to replace batteries in control panel. This thing had been beeping continuously for 48 hours with multiple error messages. Nothing online or on youtube etc showing how to replace the batteries without setting the whole alarm off. I'm about to fill up the bath & chuck all the sensors / panel / alarm box in it.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
Thank you for your feedback, and we're sorry to hear about the frustration you've experienced.
Texecom systems are designed to be installed and maintained by professional security installers. This ensures the system operates reliably and that maintenance tasks, such as replacing batteries, can be completed safely and correctly.
In cases like this, we strongly recommend contacting your original installer, as they will be best placed to provide hands-on support. If you’re unable to reach them or need further guidance, our technical support team is here to help.
You can contact our team directly at techsupport@texe.com or by calling +44 (0) 1706 212524 (Monday to Friday, 08:00 – 18:00).
We take feedback like yours seriously and are actively working to improve the clarity of our user support materials to make things easier in future.
Kind regards,
The Texecom Team
Service is garbage
Service is garbage. Needs rebooting remotely regularly. Waste of money.
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Texecom Ltd
We're sorry to hear about your experience and appreciate you taking the time to share it.
A system requiring frequent remote reboots is not typical behavior and often points to an underlying issue that should be diagnosed by a professional installer. We understand how frustrating that must be, especially when you’ve made a significant investment.
If you're willing, we’d like to understand more about the issues you're facing and see how we can help address them. Please reach out to us at marketing@texe.com so we can assist further.
Kind regards,
The Texecom Team
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