Have had horrible experience. I ordered a table 12 days ago. Immediately upon paying, I received no less than 20-25 texts and calls from spam numbers. Since then, I have been getting 30-40 spam calls... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The only place to go for the highest quality teak furniture. I bought an outdoor set (Toscana) high chairs and table 11 years ago. Finished with Semco Honeytone recently and the set looks better tha... Mehr ansehen
Love their products. Victoria was amazing. She was so helpful and knowledgeable about the products….and has the best customer service! Dixie was great in helping us coordinate our delivery. These 2 la... Mehr ansehen
Unternehmen hat geantwortet
Absolutely gorgeous- could not be happier. Stunned at the quality and beauty. So silky smooth, and solid to the touch, with fine details like softly sanded edges. An heirloom piece. Excellent customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Providing the highest quality outdoor furnishings at “warehouse” pricing, Teak Warehouse offers you a wide range of options to create the stylish outdoor relaxation or entertainment space of your dreams. We are proud to serve architects, designers, and contractors on large-scale projects, as well as individuals looking for affordable luxury with quality that will stand the test of time!
Kontaktinformationen
4900 W 147th Street, 90250, Hawthorne, Vereinigte Staaten
- 3105368225
- inquiry@teakwarehouse.com
- teakwarehouse.com
4,5
Hervorragend
270 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Antwort von Teak Warehouse
Hi Susan,
Thank you so much for this feedback! We’re thrilled you love our products and had a great experience with our customer service. We hope that you choose us again for your teak needs!
Thank you so much!
Teak Warehouse Customer Service
Teak warehouse is my go to for all…
Teak warehouse is my go to for all outdoor furniture. Thanks again
19. Oktober 2025
Antwort von Teak Warehouse
Hi Hana,
Thank you so much for trusting us for your outdoor furniture needs! We appreciate you taking the time to share this sentiment with us, and for your continued business as well.
Thank you so much!
Teak Warehouse Customer Service
ordered benches and 2 days later I got…
ordered benches and 2 days later I got a refund for part of price due to a lower price change. the CS dept contacted me - so nice
25. Oktober 2025
Antwort von Teak Warehouse
Hi Walter,
Thank you so much for this review! We're so glad that we were able to get some pricing questions you had taken care of for you. We hope that you've been enjoying your beautiful Polished Concrete Benches and that we see you again soon!
Thanks so much!
Teak Warehouse Customer Service
Tarde la entrega!!
Tarde la entrega!!
Pésimo servicio a cliente
El teléfono, imposible.
Nunca vuelvo.
18. Oktober 2025
Antwort von Teak Warehouse
I am sorry, but we are an English-speaking company. Can you please let us know your concerns about our business in English so we can address them?
Delivery was smooth
Delivery was on time, smooth and quick. The guys were professional and kind.
22. Oktober 2025
Antwort von Teak Warehouse
Hi Kirsten,
Thank you so much for this wonderful feedback! We are so happy that you had such a positive experience with our delivery team and that delivery to you was easy & seamless. We take pride in our team, so your thoughtful review is terrific to hear!
Thank you so much!
Teak Warehouse Customer Service
The delivery was on time
The delivery was on time, and they let us know when they were approximately 30 minutes away. They were friendly and setup our new malibu loungers and repaired the wheels on previously purchased malibu loungers.
22. Oktober 2025
Antwort von Teak Warehouse
Hi Christian,
We are so happy to hear that you had such a positive experience with our delivery team! We're also thrilled that we were able to get your loungers repaired for you. We hope you have been enjoying them, and continue to for many years to come!
Thank you for your continued business with us!
Teak Warehouse Customer Service
We had a horrible experience with very…
We had a horrible experience with very delayed delivery of our order. If we knew it would take this long, we would have never placed the order which we intended to get for a very special event at our home. Although we communicated very clearly with Teakwood Warehouse, the customer service has been horrible. It took a long time to get any response, and now that our order has been sitting in storage for a week they are not responding at all. We have paid so much money for the shipment of this order for nothing. They are using some company that only has one truck to make the many deliveries they’re processing. What a rip off!! Until today we still have not gotten our furniture delivered. It’s been so frustrating dealing with them, they’re unprofessional and I would never recommend this company to anyone!
22. Oktober 2025
Antwort von Teak Warehouse
Hi Anoushka,
I am so sorry to hear about this, and sincerely apologize that your order did not arrive in time for your special event. Looking further into this order, I see that you had custom cushions being made for your chairs and sofa. As noted on our website and your order confirmation, custom cushion production takes approx. 4 weeks. At the time you placed the order, our team was not aware that you had a deadline you needed the order by, but as soon as we were made aware, I personally made sure that our upholsterer knew that your cushions needed to be completed as soon as possible. They were able to have the cushions completed a week early, which was the absolute soonest they could have them ready at the time, and your order shipped from our warehouse a couple days later.
I also personally communicated with the carrier after they picked your order up from our warehouse, and let them know that delivery by your requested day was of the utmost importance. Even though we do everything we can to ensure delivery by specific dates/timeframes, it may not be possible to achieve delivery by an exact date in some cases. Unfortunately, in this case, the carrier could not make delivery by the date you needed possible, but I assure you, our team tried our very best for you.
In the future, if you ever need your order by a specific date, we suggest reaching out to our Customer Service team immediately after purchasing so we can take steps right away to try accommodate this for you.
Again, I am very sorry we could not get your order to you in time, but we hope that at the very least you have been able to enjoy your teak items.
Thank you so much for your business!
Casey Martin
Customer Service Manager
Teak Warehouse
Beware of Defects & Warranty
Ordered 17 furniture items, a cantilever umbrella with stand, and protective covers (~$19K). Seven minutes after our delivery crew departed, we noticed the main table support was cracked, at a construction glue joint (likely not reinforced sufficiently) and that one dining chair leg was scratched. We reached out to our sales rep immediately, who said she'd get it handled. We then heard from the Customer Service Manager (CSM) who said that we should have rejected the delivery because their policy states if the item isn't rejected at delivery, it won't be replaced. She agreed to waive that policy one time, but said we'd have to pay a $400 shipping fee for a replacement.
We responded to say we didn't feel that was right, as it was our first purchase from TW, the delivery was delayed, and the delivery team did not instruct us to inspect before signing. We then received another response from TW's CSM restating their delivery rejection policy and agreeing to discount the shipping fee to $200, but that would be their final concession. Even though TW offers a 1-year warranty for manufacturing defects, apparently if you don't notice the manufacturing defect immediately, it doesn't apply?
10/21/25 UPDATE: After leaving our initial review, we received another email from TW's CSM offering to waive 100% of the replacement shipping fee if we update our review to accurately reflect what transpired and the discounted shipping fee offer. To be clear, we were first told we had to pay a $399 replacement shipping fee, then that the fee would be discounted to $199.50, and then a $0 shipping fee if we update our review.
11. Oktober 2025
Antwort von Teak Warehouse
Hi Stephanie,
Thank you for taking the time to share this feedback with us. As noted on your order invoice, all orders must be thoroughly inspected at the time of delivery. Any damaged/defective items must be immediately sent back with the carrier at that time; damaged/defective items not rejected with the carrier will be ineligible for replacement. There was an item that you stated arrived damaged, but was not rejected at the time of delivery. I can see that we offered to replace this item free of charge as a courtesy, but unfortunately, we would not be responsible for the shipping to deliver it to you. You had declined this offer immediately, so as a further courtesy extension, we offered to cover 50% of the shipping for you, to which you declined as well.
Your overall shopping experience & feedback is valuable to us, and we do not like to hear of anything that leaves you feeling unhappy with your purchase, so as a final good gesture for your business with us, we offered to replace the item free of charge, and cover the shipping costs entirely as well. We hope that this gesture has restored your experience with us, and we also hope you have been able to enjoy your beautiful teak items!
Please let me know if there is every anything that I can assist with further!
Thank you for your business!
Casey Martin
Customer Service Manager
Teak Warehouse
We love the chairs
We love the chairs. We had an issue with our order and the team worked hard to resolve it for us. We are very happy and would buy from this company again.
16. Oktober 2025
Antwort von Teak Warehouse
Hi Beth,
Thank you so much for taking the time to share this feedback with us! We're so sorry that one of your items arrived damaged with the carrier, but are glad that we were able to get a replacement taken care of for you. We hope you've been enjoying your beautiful Tahoe Chairs!
Thanks so much!
Teak Warehouse Customer Service
Easy transaction. Very satisfied!
Easy transaction on-line and prompt follow up when the order was ready for pick up. Local pick up process was equally as easy and smooth.
16. Oktober 2025
Antwort von Teak Warehouse
Hi Robert,
We're glad that shopping with us online was easy & convenient! We're also happy that picking up your order was seamless as well, and truly appreciate you taking the time to share this with us.
Thank you so much for your business!
Teak Warehouse Customer Service
Such beautiful quality products and…
Such beautiful quality products and incredible service all the way to the delivery guy! Dixie, Victoria and joseph are wonderful to work with.
9. Oktober 2025
Antwort von Teak Warehouse
Hi Janet,
We're so happy to hear that you had such a positive experience with Dixie, Victoria, and Joseph! We are honored to have such a dedicated team, and are thrilled that you enjoyed working with them. Thank you for taking the time to let us know that!
We hope to see you again soon!
Teak Warehouse Customer Service
TW stood behind its products when I was…
TW stood behind its products when I was experiencing difficulties with wear. They replaced 4 teak chaises which had been redesigned to insure the slings were well anchored. Delivery was as planned and the chaises were unpacked and placed around my deck perfectly.
29. September 2025
Antwort von Teak Warehouse
Hi Jeff,
Thank you so much for taking the time to share this review with us. We are so happy we were able to get your loungers replaced, and we hope you have been enjoying them! We're also glad that delivery was easy & seamless; this is what we like to hear!
Thank you so much for your continued business with us!
Teak Warehouse Customer Service
The delivery gentlemen were polite
The delivery gentlemen were polite, helpful and courteous. They did a great job setting everything up for me. Thank you
27. September 2025
Antwort von Teak Warehouse
Hi Farah,
We are so happy that you had such a positive experience with our delivery team! We take pride in having such a helpful, dedicated, and courteous warehouse & delivery team, so your thoughtful review is wonderful to hear! We appreciate you taking the time to share this with us!
Thanks so much for your business!
Teak Warehouse Customer Service
Great Shopping Experience
From our initial visit to the showroom, to the delivery of our patio furniture, everyone we interacted with were both knowledgeable and helpful. We will absolutely recommend Teak Warehouse to our friends. Special thanks to Victoria for all her help.
25. September 2025
Antwort von Teak Warehouse
Hi Stacey,
We are so thrilled to hear that you had such a positive experience with our staff, especially Victoria! We are also so appreciative of your business, and for taking the time to recommend us. We hope to see you again soon!
Thanks so much!
Teak Warehouse Customer Service
Antwort von Teak Warehouse
Hi Martha,
Thank you so much for your review! We’re so glad our delivery team could make your experience a positive one. We look forward to serving you again in the future for all your teak needs!
Thank you so much!
Teak Warehouse Customer Service
Great delivery
Great delivery, quality products, similar to visual online of items. Thank you!
19. September 2025
Antwort von Teak Warehouse
Hi Thomas,
Thanks so much for taking the time to share this with us!
We are so happy that you chose us for your outdoor furniture/decor needs and that everything was just as expected.
Thank you for your business!
Teak Warehouse Customer Service
Little difficult getting shipping info…
Little difficult getting shipping info but once rec’d all was very good
9. September 2025
Antwort von Teak Warehouse
Hi Thom,
I'm so sorry to hear that shipping info was not easy to access. I'm glad that once the order was delivered all was good, but again, I apologize that there were any issues getting delivery updates to you. Feel free to reach out to me at any point if you would like to provide some more info on what happened, and I would be happy to look into the order further.
We hope you've been enjoying your beautiful Capri Extension Table!
Thanks so much!
Casey Martin
Customer Service Manager
Teak Warehouse Customer Service
Antwort von Teak Warehouse
Hi Rosie,
Thank you for sharing your experience with us! Top-quality service & products is our goal, so we are thrilled to hear this from you. We hope to see you again soon!
Thank you so much!
Teak Warehouse Customer Service
I was at your store and I purchased the…
I was at your store and I purchased the canopy for outdoor umbrella. I was assisted by Victoria I found her to be knowledgeable, courteous very professional enjoyed working with her great experience.
7. September 2025
Antwort von Teak Warehouse
Hi Simon,
Thank you so much for taking the time to share this feedback with us! We're so happy that you enjoyed working with Victoria. We're also glad that we could assist with getting the canopy you needed for your umbrella.
Thank you so much for your business!
Teak Warehouse Customer Service
Excellent service and we love our…
Excellent service and we love our tables and chairs
10. September 2025
Antwort von Teak Warehouse
Hi Jonathan,
We are so happy to hear that you thought our service was excellent — this is exactly what we strive for! We hope that you have been able to enjoy all of your beautiful new team items, and we are honored that you chose us for your teak needs!
Thanks so much for your business!
Teak Warehouse Customer Service
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