takealot Bewertungen 

i order a item and took the next day delivery option, they charged me extra for the option but the next day on my account the parcel was not out for delivery. i contacted takealot and they insured me my parcel will still be delivered the same day. at 15h30 i got a message that my parcel will only be delived 3 days later. i phoned them again and they said the option for next day delivery is only valid if you order before 10am the previous day but when you place the order they dont tell you this, they still give you the option and charge you. this is unacepteble. i don't care about the refund, i needed the parcel the next day and now they just say sorry.

Long story short....Takealot has my money and the item I bought???

Takealot is behaving unethically by protecting sellers of fake products.

I recently purchased a set of 3 Philips OneBlade replacement heads on Takealot. The product was clearly advertised as genuine Philips OneBlade heads and priced close to the original retail cost.

Upon delivery, it was immediately obvious that the items are fake. They arrived in a completely unmarked clear plastic tub with zero Philips branding or packaging. The only text anywhere is “Replacement Heads” printed on the back of each individual head.

I left an honest review stating that the product is clearly not original. Takealot rejected my review. Their rejection reasons were:

They suggested I rather do a return as “Not what I ordered” instead of leaving a review.

They claimed they are “investigating the authenticity” and would be in touch. This does not protect future buyers and cloakes the fact that the seller is selling faked products.

This is highly unethical. It is clear that when customers report fake or counterfeit items, Takealot deliberately suppresses the reviews to protect their own reputation and the seller, rather than warning other buyers.
By rejecting authentic feedback about counterfeit products being sold at near-original prices, Takealot is actively misleading potential customers and refusing to take responsibility for the fakes being sold on their platform.

This is exactly why so many people I know have stopped shopping on Takealot and moved to Amazon and other platforms.

Takealot must do better. Customers deserve transparency, not suppression of negative reviews when counterfeit goods are involved.

As a customer I don't want to wait for an order for two weeks can takealot take tips from other companies that delivers should only take a week not two weeks

Ordered 2 x a 6 pack of cushions.
Only received 2 x 1 cushion for a high price.
Take a lot refuses to send the rest and wants to give a credit only.
That’s absolutely a scam!
Many people fell for it as me unfortunately I did not check the reviews

I am very disappointed at takealot for what they just did to me bought a stove and when it was delivered it had a missing part I used it as I needed to cook however decided to return it so they can add the missing part and return it they declined it okay when they sent it back it was damaged and in a condition that just made me cry

You put stock CT then it shows InStock but if you want to order it tells you will only get 4 days later.
In stock CT is what it should mean. Some idiot should rectify and list NO STOCK IN CT then I would not waist my time
Please get your s together

If there was a minus star i was going to give it, they keep rescheduling dilivery of my order because their drivers preted like they coming then call once and turn back and you must wait decades, even now i havent received my order they took my money and failing to deliver. The driver was extremely rude too on the phone.

I cannot even give Takealot a star poor service delivery

When I moved from Europe to South Africa a few years ago I really missed Amazon to simply order all the things you can't buy in town and I was pleased to discover Takealot as a local substitute. But now that Amazon is available in SA I must say that their service is much better, especially when it comes to returns. If an item is defective Amazon picks it up and replaces it or gives a refund. With Takealot I recently had to log two returns of items still under warranty that became defective under normal operating conditions. Takealot rejected both returns because of "[item is user damage]", whatever that means. It seems that they are protecting sellers of poor quality products instead of the clients, like Amazon does. That's very dissapointing. For future orders I'll prefer Amazon whenever possible.

Cancelled my order, 3 weeks after I ordered and two days before expected delivery- TERRIBLE in my opinion! They stated that their supplier only notified them then that they do not have the item anymore. Clearly no communication or supplier manageent or quality control. Then when I went hunting for another, the item was still showing as available. They then noted that some suppliers sometimes put the same items under different pricing. I'd also reject the lower pricing and force the higher price. No joy in the end to the buyer and no protection. Guessing Takealot also made some interest on the three weeks they had my money.

Takealot service is shocking lately! Firstly I waited three weeks for my order to arrive (changing the ETA twice). When it arrived I understood why, 80% of my order came from China (Temu?). Not that I have a issue with Chinese products but I could have gotten the exact same product cheaper and faster.

My main account is still locked and they keep asking me to reset my pin but the account is still locked with my card details that they KEEP using for TakealotMore. I needed to order something so I open a 2nd account..order and pay for Takealot more again..then then tell me my parcel will be ready in 2 - 3 days? Why offer next day collection with 0 promises or renumeration?I paid for the service so pay me for not delivering on your advertised promise?. Who do I contact besides the call centre that can help because its a "security issue"? I've sent numerous emails without a reply. Next step is reporting you to my bank for financial misconduct since I can't cancel my card on my main account because its "locked"

I bought a broom on the 5th of February but had to return it on the 17th of February because it had snapped at the base. It was very flimsy and not fit for purpose. My return was refused due to ‘wear and tear’!
Amazon has a much better return policy and their delivery time is much faster.
I have been a loyal customer but I will never buy from Takealot again.

I bought a Kenwood stand mixer in on1 December 2025 intentionally for my home bakes, I admit I was so foolish not to check the product specs and when it got delivered it has a mincer which I thought was a bargain. I worked well with both the mincer and mixer, mostly I used the mixer and the mincer twice per month making mince for burger patties for my family. On Saturday 14 February in the morning I was just starting to make mince for family lunch burgers then after putting in 2 pieces of beef, part of the mince came out grumpy and within the blink of an eye the mincer fell broken in the receiving bowl, the other broken part was still attached to the disabling mincer part and I noticed from the stand there was something that was looking like glue, slime or jelly. I instantly logged a return which was declined the reason being customer damage, I later received the email stating their reason and upon reading the subject mentioned that the mixer should also have a glass blender which I didn't receive, I logged on to takealot to view the order details and surely it was supposed to have the glass blender of 1.5 liters capacity which I didn't receive at initial. I raised the issue with takealot and also mentioned about the the glue like things on the mixer but they proceeded to return back the mixer without the blender. The blender wasn't an issue for me because i needed a mixer but now its a concern for me. Considering all the communication and incompetence i now assume that the machine was defective inside and was fixed and resold to me and now the claim it's customer damage. I called again and they have been telling me stories after stories. Is there a way I can pursue this further even if it means legal action please assist 🙏. For now I have relogged the return again waiting for it to be picked.

I am a frustrated customer who just spent R1200 for my 5years old son not even a week the bike was broken and when I returned it they brought it back to my address and said I tear it up how a I buy samething for my son to damage it your pathetic customer service sucks I don’t want this bike in my house and I will make sure that I go to all social media platforms and report this matter I regret choosing Takealot as a store I wanna spend my money

Ordered three items only received 2. Takealot keep insisting that the third item was in the package even when it wasn't. They say they Hve footage and reports that confirm that the item was included in the package but refuseto provide it.

Customer support is useless, unhelpful and slow. Will be contacting the ombudsman.

Takealot once again proved their loyalty. I bought 2 rechargeable fans 14 months ago. After 11 months the one fan broke. I logged a return and sent it back. After a while between the suppliers and Takealot they replaced both fans with 2 new ones. This proves that Takealot is a company that look after their loyal customers. Thank you Takealot. Special shout out to Sinoxolo. He is a worthy manager who went out of his way to make sure I was happy.

I ordered Golden Delicious, the item delivered was Be Delicious, Return for corrected item was initiated and the same item viz, Be Delicious was delivered.
If an item is not in stock the customer should be informed. Also, those in charge of picking out the order need to be re trained.
Not happy.

Absolutely disgusting service from Takealot South Africa. They are the most useless and horrible company in South Africa. After returning an item that was not as pictured, didn’t work and was broken upon arrival. I sent the item back and they approved the return.

This was on the 9th of January 2026, today is the 10th of February 2026 and I still did not receive my money. They are criminals disguised as a legitimate company. They allow people to sell items on their platform that are fakes and do not work.
Be careful with them, they won’t even pay you back if you return their fake goods.