takealot Bewertungen 

Bullshit!!!!!!!!

I am going to small courts claims.

This is the worst courrier and retail company. They should close down along with their staff and all departments. Sies maan...No email address to respond to, no contact number to reach out to direct management for assistance and the staff never know what they are talking about until you explain and even when you do they do not make notes on the system.

I am writing to express my frustration and disappointment regarding the extremely poor service, unacceptable delays, and lack of proper communication surrounding my recent order placed on 25 April 2026.

At the time of purchase all products clearly indicated next day delivery. However, immediately after payment was processed, I was notified that my delivery date had been pushed to 5 May 2026.

Since then, I have experienced repeated delivery failures, misleading updates, and ongoing inconvenience:

- 30 April: Received notification that my order was out for delivery between 15:00 and 17:00
15:42: Received a message stating, “Courier delay, we’ll reschedule delivery”
- 4 May 10:13: Again received an “out for delivery” notification
15:43: Another courier delay notification
- 5 May 09:07: Delivery was rescheduled yet again to 8 May

To make matters even worse, your system continues to display 30 April as the delivery date, despite the fact that we are now well into May and I still have not received my package.

I also made multiple attempts to contact your customer service department by phone, spending an unacceptable amount of time waiting for someone to finally answer. After several calls and extended waiting periods, I was only able to reach someone at 10:17 on 5 May.

During this call, I explained that my account showed delivery for 8 May, but the consultant assured me that on his side, the order was scheduled for delivery that same day and that I should not worry. Based on this reassurance, I requested either a delivery address change or for the parcel to be changed to pickup, but this request was dismissed because I was repeatedly assured it would arrive that day.

It is now clear that this information was inaccurate, and once again, my package has not been delivered.

This entire experience reflects terrible planning, poor communication, misleading customer support, and unacceptable service standards. Repeated false delivery promises, inaccurate tracking information, excessive call waiting times, and refusal to accommodate reasonable requests have caused significant inconvenience and frustration.

As a customer, this experience has been deeply disappointing and has severely damaged my trust in Takealots service.

Good day

I shouldn't be waiting for my refund, when Takealot is at fault for not delivering on their commitment. Funds should reflect immediately into my account, so that I can make purchases somewhere else. This is unacceptable, I'll be sure to to let Mr D also know why I'm canceling them as well, because I can't be associated with anyone that does business with unethical Takealot, that can't even honor their commitment, instead penalize their clients for their inability to not deliver! Ontop of it, you join their loyal program, so that you pay less, not being aware that the agony, suffering and frustration of not receiving your delivery on time, will cost you your sanity, time and eventually more money, especially knowing that they can decide at any moment to extend your delivery time to 3 weeks to a month, that's what they did to me and unlike Amazon that compensate you, when it's their mistake, these unscrupulous, crooked company just cancels your order and tells you to wait 3-5 business days for your refund to reflect, forgetting the inconvenience they've caused you, in my case, I had to buy alternatives to feed my dogs and alternative creams for my kids, extra money's that I don't have.....

Unacceptable!

If a lot of us stand-up against companies like this, we can force them to treat consumers right or lose the very greed that they glutton after, money!

Back’ve recently become a much more frequent shopper with Takealot, and I can honestly say they’ve completely changed my perception. I used to default to other major online stores, but Takealot has won me over with their combination of quality, pricing, and overall experience.

What really stands out is how effortless everything feels, from browsing to delivery. Even when I needed to return an item to get the right fit, the process was smooth and stress-free, which builds a lot of trust. I will keep an eye out for now on reviews others have left, but I truly hope they remain in positive light in my book.

They’ve evolved massively as a platform, and the level of convenience now feels comparable to an in-store experience, just without the hassle. I’ve even managed to set up my entire remote work-from-home office through them without any issues. Which I'm super happy with. That refers to hardware and extra home office comforts.

One feature I recently discovered is their bulk-buy section, which offers genuinely great savings. It’s surprisingly underrated and deserves more attention.

Overall, Takealot has become my go-to platform, and it’s clear they’re continuing to improve in all the right areas.

This business is an abomination and should be closed down!

Ordered a stand from Takealot, item was listed as heavy duty, item I received was so poorly made it would have buckled under the weight of a match box.

Returned item, ordered a different stand, new stand arrived, it was about 30cm shorter than what was advertised.

Contacted Takealot, again. Email queries were ignored, simply just kept getting copy/paste answers that didn't address anything I queried in the emails.

Asked to escalate issue to a manager who asked me to send pictures of item including packaging, then, in the so-called manager's words, "we can offer some options of a preferred solution."

Sent pictures, manager responded simply with, "Please return item before we can proceed." No options for a preferred outcome as offered in the previous email.

Email conversations went back and forth several times, each time was simply a copy/paste response from Takealot. How is it it possible for customer service to be this abysmal? Untrained elephants could do a better job.

Requested my account be deleted twice now. Under the POPI act they have a legal obligation to action this request and delete the customer's personal data, but they conveniently can't even manage to do this as my account is still open. Response to my emails go unanswered....

It seems there are so many bad reviews about this company that there is no way to leave a review on Google. Why can't people leave you Google reviews, Takealot?

Be careful. I ordered a blender (red colour) from overseas for my inlaws. A black one was delivered. Upon opening, they found that the jug was cracked. Returned via their courier; initially they said we returned wrong item; I insisted they check their cctv; then story changed to my inlaws broke it and therefore no refund or replacement. Long story short, broken item was returned to my elderly inlaws. And that is that. Back and forth got no results. Had to give up. I won't be buying from them again. Zero stars if possible.

The courier dump the parcel in the passage of my flat outside the door
He forced me ti sign the acknowledgement even before the parcel was opened
He said that he has other parcels to deliver and will return which he never di
On opening the couches was damage
The one leg was broken
I informed Just Furniture
My order numbet 209057385
Kindly assist the way forward
I have taken photos of the danage

Unfortunately I cannot give 0 stars, but im putting this up on behalf of someone else, who has been trying to get hold of Takealot for 2 Weeks! As a seller, not an end user.

This person in question has a ln account that has been approved to sell products. However they cannot get hold of ANYONE to assist in resetting their seller portal login. They have logged 3 support tickets, spoken to my own account manager (who doesnt answer her emails either), spoken to my support guy who cant help and they just keep telling them "use your right email to login". We have tried 7 different email addresses with no luck.

There is NO, NOT one telephone number to get hold of someone directly.

How do you expect to help support local business in selling if we cannot get a person to assist in starting up??

I had two recent deliveries from Takealot and the delivery guys is honestly the nicest sweetest human and by far the best delivery man I have ever met!! Well done Takealot you have a great team members.

To whom it may concern

I hope you’re well. I placed an order and was given a deliver date as per usual! The order delayed, which was ok as there was still time. Yesterday I received an sms stating that I’ll be receiving the order today, and later in the day I was told the order is delaying! There no call, no clarity to when I’ll receive the order, zero clear and respectful communication!

I’ve been your customer for quite some time now, and dissapointed is an understatement to how I actually feel. My daughter’s career day is tomorrow! She won’t be able to attend school due to this! I obviously didn’t think I’d have to get an alternative as there was no clarity that the delay would this drastic! My child will miss school! She will her first career day because of your incompetence!

Retabile

This is an email I sent to Takealot ages ago!! No response. I then tried to call, and there was no answer. Wish I’d seen these reviews before I started using this platform.

If I can give Takealot 0 I would. They are nothing but money grabbing vultures. Please think 5 times before you buy hair dye from this place. I bought hair dye from them that was clearly faulty, even the lack of help from the distributor in SA is appalling. Please do not buy Toujours Cream Color hair dye. This dye caused damage to my scalp and health. I communicated this to both Takealot and the company selling Toujours products they couldn't care less or bother to refund me. Before you buy this brand think twice. If I can save one person from the distress and pain that I've been in for the last 2 weeks, I would be happy.

Sometimes yes they can be late but 98% of the time it is great. Could allow changing delivary addresses at most once after initial order though, people move around. Otherwise a solid 4.

This stupid company allows stupid sellers to list false advertisements and doesnt even allow you to give them negative reviews and war other buyers, we can only review the items? What kind of retarded logic is that. I will cancel my takealot subscription immediately they can all go to hell.

I bought the Samsung Freestyle Smart Portable Projector 2nd Gen on 16 February 2026 for R6,999 expecting a premium portable streaming device. Unfortunately, it has been a major letdown from day one.
The projector constantly buffers and fails to load YouTube videos or stream movies smoothly. AirPlay casting from my Apple devices repeatedly cuts off and struggles to connect reliably. These issues make it impossible to use for its main purpose – watching content wirelessly. Even after basic troubleshooting (restarts, firmware checks, 5GHz WiFi, etc.), the problems persist. For this price, it simply does not deliver the smooth, reliable smart projector experience Samsung advertises.
When I tried to return it through Takealot (still well within the 6-month window), they refused to log the return. They insist it’s a “manufacturer warranty” item and that I must contact Samsung directly for a technician visit, repair, or possible replacement/refund. Their customer service repeated that they “are unable to assist further” despite the item clearly not being fit for purpose.
As a South African consumer, I expected Takealot – one of the country’s biggest retailers – to stand behind the products they sell under the Consumer Protection Act (Sections 55 & 56). Instead, they are pushing the entire responsibility onto Samsung and leaving the customer to chase repairs. This has left me extremely frustrated and out of pocket for a high-end product that doesn’t work as it should.

Warning to other customers: If you buy this projector (or any “manufacturer warranty” big-ticket item) from Takealot and it turns out defective, expect no support or return option from Takealot. You will be forced to deal directly with Samsung while being stuck with a faulty, expensive product. Think very carefully before purchasing — this has been an extremely frustrating and costly waste of time and money.

I did a product replacement a month ago and the last update was 21/03 saying it's being evaluated how long could it possibly take , the product is under warranty and stopped working after a year a disgrace, I said I want the product replaced but you take your own time to do so and you provide no updates , I want my product replaced

Ordered a bennett read power pod washer.. payment went throw... next day.. order cancelled on there side.. all the trouble of ordering and paying and there excuse, system glitch, maybe no stock, or payment didnt go throw.. payment went throw.. now i must wait for a refund.. page of takealot is confusing, customer contact throw up is messed up.. TAKEALOT LOST A CUSTOMER.. people do yourself a favour and buy by Amazon. Less hassles less worries.. even Game service is much more acceptable..

I wish there was an option to give no stars, but 1 being the lowest it will have to do. I ordered (and paid for) a freezer hinge I needed ASAP on the 23rd of March. Also paid for courier fees. Then realized that this parcel with the item being in stock will only be delivered to me by the 10th of April. Nearly 3 weeks later. Within a day or 2 when realizing this I called and emailed to cancel and get a refund. The excuse was they are busy picking and packing and the order can only be canceled once they have done that. Fast fwd 8 days on. Still nothing. I could have gotten that hinge at a fraction of the price from other retailers (even China) and have it installed and working by now. I hope temu and Amazon eats you alive takealot. You did not even try to help me. I will NEVER order from you again

Takealot drivers steal our packages!!!!

I ordered on Takealot and my parcel was supposed to be delivered in the 26th of March 2026.

My parcel was then delivered to someone else and not myself. Takealot has been taking me from pillar to post. They said they would send the driver to fetch my things from that address and I’ve struggled to get a clear understanding when that will be happening.

I have not been receiving assistance from any of the people on the call centre to resolve this matter. My package may have been stolen by the driver.

I placed an order with Takelot, but the delivery took far too long. I urgently needed the components, so I requested a full refund. Instead of refunding me, they credited my account, which is useless since I need the money back to buy the items elsewhere.

I contacted them multiple times asking for the refund, but I have received no feedback from their financial team. Meanwhile, the components I ordered cannot be reordered because prices increase overnight and some items are out of stock.

This has left me completely stuck—Takelot is not doing their part, and I cannot get the components I urgently need. The lack of communication to process a proper refund is unacceptable.

I am extremely disappointed with the liquid chlorophyll I purchased. From the very first use, it has been nothing but a frustrating experience. The product I received has a foul smell that is completely off-putting, making it impossible to enjoy or even use comfortably. Despite what the product claims, it does not turn water green, which is one of the main reasons I bought it in the first place. The water remains clear, and there is no visual indication of any chlorophyll effect.

To make matters worse, the particles in the liquid are poorly suspended. I noticed tiny flying or running particles moving up and down within the liquid, which suggests poor quality and contamination. This is unacceptable for a product that is supposed to be natural and safe to consume.

I am utterly dissatisfied and feel cheated. It’s extremely unfair that Takealot's policy does not consider faults originating from the manufacturer, especially when the product itself is defective upon arrival. I would strongly advise anyone against purchasing this product, particularly from Takealot, as their customer service and return policies are unhelpful in cases like this.

Overall, I regret this purchase immensely and will not be recommending this product or seller to anyone. Quality control is clearly lacking, and customers should not have to deal with such substandard products.