Tactical TrapsBewertungen 

I bought a shelf with a Bluetooth lock. I went to connect it to Bluetooth, to find out there is no app in the play store. They went back and forth for months saying the app was submitted and it would just be a couple days...2 months later and still no app...why did I pay extra for Bluetooth if they knew they didn't have an app

I purchased a Stars and Stripes MAX wall safe in August of 2024. I received it with no problems. Because of some home remodeling, it wasn't installed until February, so I have opened it about 8 - 10 times since installation. Last week the screws tore out of the cover for one of the shocks. I have tried calling, but there are no answers, and I cannot leave a message. I have emailed, but only received canned responses. At this point, I cannot recommend this to anyone. If I ever get a response, I will update this review.

Update as of 5-27-25
I was contacted by Tactical Traps, and they recommended some fillers to reattach the shock to the "lid". They failed immediately. Tactical Traps then sent a new lid and provided instructions on installation. It took about an hour, and the new lid is in place and working properly.

At the end of the day, the unit is back working, and I appreciate them taking care of this.

Horrible, been over a month since order. No one picks up customer service line, just directs you to send an email. Emails are answered with the same generic message everytime. “ your order just passed quality control, should arrive in 4 days”. They have been sending me that message for over a month now.

I purchased a Patriot 35S original shelf from an ad on Facebook that was a very good deal, then shortly after making purchase I was offered discount on Freedom 52R mantle shelf too good to pass up, after purchasing both I became leery of legitimacy of purchase, I waited 2 weeks with no notice of order update, I emailed company hoping they weren't going to tell me I was scammed and they returned my email the next day stating item finishing in production preparing to ship, Received shelf and it was everything they said it would be, awesome quality, design, and function, very satisfied. The 2nd larger shelf (52R Freedom) came damaged on left end, took pictures to document, emailed customer service and sent pics and they sent another mantle within days (unexpected response) which also showed up with damage on end but not as major, (unfortunately both were damaged on most visible side-left) up to this point customer service has been great!!! Now believing the odds of receiving an undamaged mantle were slim to none I decided to except the 2nd not as bad mantle. I emailed customer service stating I will just except 2nd damaged mantle and call it a day is when Tactical Traps customer service completely took it over the edge to a level far beyond anything I've ever experienced, my rep Donna said, and I quote, We want you to have a Tactical Traps product you will be proud of, so we will double package another mantle and ship asap which was 4 days. I have mounted this spectacular piece of artwork, and it looks beautiful and works flawlessly.
Tactical Traps customer service is far beyond anything I have ever experienced from any other company.
Just an FYI, I'm 63 years old and from an era of quality service, there has not been a company in ages with the excellence in customer service I've experienced with Tactical Traps.
P.S. I am an actual customer not being paid to leave a positive review

Seldom does a company stand behind their product(s) to a great extent, so when my "Recon" watch broke, I was pleasantly surprised when Tactical Traps not only addressed my problem in a timely manner, but replaced my watch. I was impressed with the way they gave my problem a work ticket, and once I emailed them my receipt, they honored their guarantee, and replaced my watch. I definately intend to do more business with Tactical Traps in the future. 🙂

It is my belief, Tactical Traps is a SCAM. They cite 10-14 business days to ship. Automated answering for the phone number saying no one is available, and delayed email correspondence that are lies. I cancelled my order via email and the reply indicated 5-7 days for refund. It does not take that long for a refund.
It is my belief, Tactical Traps just intentionally delays time, with no intent of delivering a quality product or refunding a cancelled order. SCAM

If I could give zero stars just for my experience, I would! I bought 2 shelves back in January had some noise issues with my 35S creaking a lot when I took it out of the box but I assumed when I hung it up it would stabilize it.. I was so wrong with that! The screws they send you are so cheap and short almost look’s like Chinese screws! Those three screws they send you would not hold up the shelf with $1000 + gun in it! I wouldn’t trust three screws into studs to protect over a grand of merchandise why are they?? Went out and bought a brand new pack of heavy duty thick industrial grade screws. Drove 6 right into 2 studs and 2 into dry wall with the anchors. Got the shelf installed and even with nothing on or in it it’s making a lot of noise when it’s opening.. This company asked me for multiple pictures and multiple videos over the span of 2 months! Every single picture was clear, showing every flaw that I had with the shelves. I had pictures of it when I opened the package because there was fingerprints and scratch marks all over the top of it! The company told me that they were my finger prints while taking the shelf out. The video was clearly showing the noise the shelf was making when opening!! When they didn’t like that they requested me to make a zoom account and set up a zoom meeting with them. I politely declined and tried calling them I have left multiple voicemails on their work phone and somebody’s private Cell named Kevin that’s supposed to get back to me! Never have I heard a single thing back over the phone. Have tried calling multiple times to only get to voicemail! Kevin called me once back towards the end of February while I was working and I missed his call, and I called him back the next day to get no answer?
I really wish I would’ve done a little bit more research into these shelves before ordering them. If you go to Amazon and look at some of the bad reviews, there’s a lot of people talking about the ebony shelf having problems! Falling off people’s walls, poor workmanship! Money back guarantee my a$$ lost over $500 on two piece of shit shelves that had finger prints and scratch marks all over the outside of it! Also yes the company saw every flaw but said since I installed the shelf already, I can’t return it and they require YOU to pay shipping to return it back to them which they don’t have anywhere on their website that I have already screen recorded every inch of!! This is a complete joke of a company would not purchase anything from them!!!!

My tactical trap works great. Customer service is very responsive on any issue i have had

My backup battery pack was not working so I ordered a new one from tactical traps with they fulfilled. It worked to open my tactical shelf and I was back in business!!

I ordered a mirror over a year ago and it still does not work. I have been trying to work with the company and they keep giving me the standard answers. The latch does not work and has never worked and is the cheapest latch I have ever seen. It is supposed to open with a magnet but it never latches. The frame of this very heavy mirror frame is also split where they installed a hinge. I had an appointment for a phone call and theynever called me. I will never buy from them again. The shelf I bought years ago was great but this mirror is a piece of garbage.

Very helpful. We're working on a large project and needed some insight into how things worked and what made their products work so well. They were super cooperative and provided insights and materials for us to make a top notch product. Kudos.

Ordered one as a Christmas present for my son. Few days later I decided to order one for myself. Because I ordered late, the first one was delivered 2 weeks after Christmas. When my son opened it, the latch was broken. I dread dealing with any customer support. However this one was pleasant and painless. They resolved the issue quickly and professionally. Thank you...

I ordered a gun shelf years ago. when it arrived, I was so excited and installed it. After install I couldn't get it to open. I contacted the company serval times and only got an automated response on "How to fix it" myself. They never responded and continue to flood my email with marketing materials to buy more. Why in the world would I buy anything else from a faulty company. I get that sometimes things have a faulty part but at least answer your clients when they are trying to get your product to function. I've had an expensive dust collector gun shelf for years still to avail and my gun now sits in a biosafe that is not concealing at all. I've asked them to stop sending me emails or to reach out and either exchange or return the shelf. No answers.

Outstanding customer service with multiple emails back and forth to ensure i got the right product for the best deal . They went over everything with me . Would highly recommend and I will definitely be a repeat customer

My only complaint is that I’ve purchased too many of their products and don’t have enough places to use them but that’s my fault. I’ve had a good experience across the board. I agree that the BT tech is probably not situationally the best if you expect to be in family room shootouts often, but hey, if you’re not strappin’ for those special occasions, you’re just not committed in my book. Anyway, love the products and in the cases I needed support, they came through exceeding my expectation.

The product would not work first of all, and the mounting system needs to be redesigned altogether to hold the weight of the shelf and its contents.
The company finally responded, sending instructions on how to use a magnet. The product doesn't work, and I didn't buy something I either need to repair or find an alternate way to use - looks like the credit card company will be getting a claim on this one.

We purchased 4 items this past year 2024. 2 were shipped fine, 2 came damaged (via shipping damage) Their customer service was a great experience. They contacted me and kept me posted while they were working on the two replacements. That made all the difference! Communication is a key factor in any line of business and they kept their word! Thank you again for being honest and taking care of my issues!
Judy

Bree was great to work with. I have previously ordered twice and used the Patriot 35 Compact with RFID card reader. This time I forgot to include the RFID card reader in my order. Bree was great to work with to return my wrong order and to get the unit with the card reader.

I am so happy I ordered this and did not expect it to be here by Valentine’s Day. After sending them a email they prioritized it for me and I received it within four days. It is very well made & my husband & I both loved it. It’s the perfect for our bedroom. Why keep your guns in the safe if you should need to defend yourself or loved ones.

I purchased 2 hidden compartment shelves. One for pistols and one for a rifle. But first I have to say I was surprised by the quality of these shelves. They are better than what I was expecting. They do take about 3 weeks to arrive but they are absolutely worth the wait!! The customer service is top notch. No fault of the company, one shelf arrived with corner damage. We did a report to UPS and just 2 days later I got an email my new shelf just shipped! You can't go wrong ordering these shelves. Beautiful craftsmanship and work flawlessly.