I spoke to a very rude lady called KAREN at tonbrige car hire, she definitely needs training on telephone manners, I do understand that people have a bad day but you don’t take it out on your customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really efficient, helpful and friendly staff. Excellent quality/new van with more comforts and extras than we had expected. Very competitive rates. Will use again.
Top class service from all at Switch Hire Bootle, Liverpool, following a collision in my vehicle. Excellent communication from Chantel and Jacque, in arranging drop-off and collection of my hire veh... Mehr ansehen
Unternehmen hat geantwortet
What a fantastic & honest company with exceptional customer support and service!! Dealing with Amanda via telephone has been brilliant. Her warm attitude and knowledge was a massive help along with... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Kontaktinformationen
Matford Park Road, Marsh Barton , EX2 8AW, Vereinigtes Königreich
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Gut
536 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dudley-Just had a car rental delivered…
Dudley-Just had a car rental delivered by Lisa and Shaun couldn’t fault either one. Brilliant customer service, fast delivery very friendly
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Sharon,
Thank you for your fantastic feedback! We're delighted to hear that our team provided brilliant customer service and that your vehicle was delivered quickly and efficiently. It's great to know you found the experience friendly and hassle-free. We truly appreciate your kind words and thank you for choosing Switch Car Rental.
Best regards,
The Switch Team
Brilliant hand over or rental car…
Brilliant hand over or rental car everything was fully explained to me by the delivery driver Naheed from Wolverhampton branch
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Samantha,
Thank you for your wonderful feedback. We're delighted to hear that everything was clearly explained during the handover and that Naheed from our Wolverhampton branch provided such a positive experience. We'll be sure to pass on your kind comments to him. We appreciate your support and thank you for choosing Switch!
Best regards,
The Switch Team
Antwort von Switch Car Rental
Hi Kane,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Imran directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Good service from Naheed from…
Good service from Naheed from Wolverhampton. Explained everything well.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Lesley,
Thank you for your feedback! We're delighted to hear that Naheed provided great service and took the time to explain everything clearly. We'll be sure to pass on your kind comments to him and the Wolverhampton team. We appreciate your support and look forward to helping you again in the future.
Best regards,
The Switch Team
Antwort von Switch Car Rental
Hi Craig,
Thank you for your review! We're pleased to hear you had a great experience. Your feedback means a lot to the team.
Best regards,
The Switch Team
Imran was very helpful and arrived…
Imran was very helpful and arrived ontime and even came back to us after he had left to return an item left in the car
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Bay,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Imran directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Helpful delivery guys
Delivery guys, Rag and Uzair were great and brought the courtesy car to where I was as I wasn’t at home when they arrived. V helpful.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Diane,
Thank you for your wonderful feedback. We're delighted to hear that Rag and Uzair provided such helpful service and were able to accommodate your change of location for the courtesy car delivery. We'll be sure to pass on your kind words to them. Thank you for choosing us, and we hope to assist you again in the future!
Best regards,
The Switch Team
Naheed from Wolverhampton sorted us…
Naheed from Wolverhampton sorted us from the car he was very helpful and a lovely person to talk to and help us he was brilliant would recommend 100%
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Morgan,
Thank you for your fantastic feedback. We're delighted to hear that Naheed from our Wolverhampton branch provided such helpful and friendly service. We'll be sure to pass on your kind words to him. It's great to know he made the process easy and enjoyable for you, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Best regards,
The Switch Team
Great service
Great service. Dropped car off and picked back up. Was easy to deal with on the phone. Drivers on time as planned
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Ali,
Thank you for your positive feedback. We're delighted to hear that you found our service easy to use and that everything went smoothly from drop-off to collection. It's great to know our team kept to schedule and provided a hassle-free experience. We appreciate your support and hope to assist you again in the future.
Best regards,
The Switch Team
Both drivers Mark H & Ian were amazing
Both drivers Mark H & Ian were amazing. Very polite & helpful. Car was great, brand new with only 80 miles. Great cars.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi David,
Thank you for your fantastic feedback! We're delighted to hear that both Mark H and Ian provided such polite and helpful service, and that you were pleased with the vehicle. It's great to know you enjoyed driving one of our brand-new cars. We really appreciate your kind words and hope to assist you again in the future!
Best regards,
The Switch Team
Excellent service
Excellent service from the Wolverhampton branch thank you Lisa for all your help and thank you Naheed and Nazir very polite and professional
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Debs,
Thank you for your wonderful feedback! We're delighted to hear you received excellent service from our Wolverhampton branch. We'll be sure to pass your kind words on to Lisa, Naheed, and Nazir. We really appreciate your support and hope to see you again soon!
Best regards,
The Switch Team
Motability customer
Motability customer. Shrewsbury office
I have to say that Allan and Sophie in the Shrewsbury office were very helpful.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Darren,
Thank you for your feedback! We're delighted to hear that Allan and Sophie at our Shrewsbury office were so helpful. We'll be sure to pass on your kind comments to them. We appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Good service
Good service. Waited and patient explain everything nicely. Naheed from wolves.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Gucci,
Thank you for your positive feedback! We're delighted to hear you received good service and that Naheed took the time to explain everything clearly and patiently. We'll be sure to pass on your kind comments to the Wolverhampton team. We appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Gary just dropped off my rental car
Gary just dropped off my rental car. I believe he works in Lee’s region. Gary was absolutely fantastic. He made sure the car was sparkling clean inside and out. He took his time to show me how everything worked and made sure I was happy before he left. Thank you so much Gary
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Charlotte,
Thank you for your wonderful feedback! We're delighted to hear that Gary provided such excellent service. It's great to know he ensured the vehicle was spotless, took the time to explain everything clearly, and made sure you were completely happy before leaving. We'll be sure to pass on your kind words to Gary and the team. We appreciate your support.
Best regards,
The Switch Team
They were absolutely amazing especially…
They were absolutely amazing especially rosie sje went above and beyond to help and make sure I knew everything and make me feel so comfortable
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Caitlynn,
Thank you for your wonderful feedback! We're delighted to hear that Rosie went above and beyond to help and made you feel comfortable throughout your experience. We'll be sure to pass on your kind words to her. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
The Switch Team
Over charged on minor damage..
"This was my first experience with Switch Car Rental and unfortunately it was very disappointing. The service was slow, communication was poor, and I felt that I was charged an excessive amount for what appeared to be a very small scratch of around 10mm. As a customer, I expected a fairer and more reasonable approach. Based on my experience, I would not use this company again."
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Thama,
Thank you for taking the time to share your feedback. We're sorry to hear that your first experience with Switch Car Rental was disappointing and did not meet your expectations. Our damage assessment process follows industry guidelines to ensure charges are applied fairly and consistently, but we appreciate that you feel the charge for the damage was excessive. We would welcome the opportunity to review your experience further. Please contact our Customer Services team at customer.service@switchcarrental.co.uk with your rental details so we can investigate your concerns in more detail. Thank you again for your feedback, as it helps us identify areas where we can improve our service.
Best regards,
The Switch Team
Excellent service from naheed from…
Excellent service from naheed from Wolverhampton branch he has explained me how the car works and how the process works around the car
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Morgan,
Thank you for your wonderful feedback! We're delighted to hear that Naheed from our Wolverhampton branch provided excellent service and took the time to clearly explain both the vehicle features and the rental process. Ensuring our customers feel confident and informed is always a priority. We'll be sure to pass on your kind words to Naheed. We appreciate your support and look forward to assisting you again in the future!
Best regards,
The Switch Team
0 star customer service
If I could, I would rate it 0 stars. Quite possibly the poorest customer service I’ve experienced. Not a single acknowledgment at the front desk after 5 mins of waiting, no one cared at all. Quite simply left me stood there without a care in the world. People walked passed, looked and carried on pretending their busy. Shocking! Can’t imagine they get much business other than insurance scraps. Avoid
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Sam,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that you felt ignored during your visit. Providing a welcoming and attentive service is something we take seriously, so it is disappointing to learn that we fell short on this occasion. We appreciate you bringing this to our attention, and your comments will be shared with the relevant team to help us improve.
Best regards,
The Switch Team
Anil from Stirchley branch was…
Anil from Stirchley branch was professional, helpful and made it stress free. Very polite young man.
Clean and tidy car that fits to my disabled needs.
A* class service.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Julie,
Thank you for your fantastic feedback! We're delighted to hear that Anil at our Stirchley branch provided such professional, helpful, and stress-free service. It's great to know the vehicle met your mobility needs and was presented clean and ready for your journey. We'll be sure to pass on your kind words to Anil. Thank you for choosing us, and we look forward to assisting you again in the future!
Best regards,
The Switch Team
Had a really wonderful experience with…
Had a really wonderful experience with a young lady called Chantelle who, after us having a terrible day made a very stressful experience so easy. Not only was the car delivered within 12 hours, it was spotlessly clean, lovely driver, just everything was perfect. I would highly recommend to anyone. Thank you again Chantelle for all your hard work and understanding. Employee of the year for you!!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Karen,
Thank you for your wonderful feedback! We're delighted to hear that Chantel was able to turn a stressful day into a positive experience. Providing fast, reliable service when it's needed most is incredibly important to us, so it's fantastic to know the vehicle was delivered promptly, presented in excellent condition, and that every part of the process met your expectations. We'll be sure to pass your kind words on to Chantel, who will be thrilled to receive such special recognition. Thank you for your recommendation and for choosing Switch Car Rentals.
Best regards,
The Switch Team
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