SWIRL Prepaid MasterCard & Employee Gift & Rewards Bewertungen 

Antwort von SWIRL Prepaid MasterCard & Employee Gift & Rewards

Veröffentlicht am 27. Feb. 2026

Hi there,

Thanks for sharing your feedback.

We understand it would be more convenient to add the card to Apple Wallet. At the moment, this card type doesn’t support mobile‑wallet functionality, but we’ll take your feedback on board as we review future updates.

If anything else comes up, feel free to let us know

Antwort von SWIRL Prepaid MasterCard & Employee Gift & Rewards

5. Feb. 2026

Hi,

We’re very sorry to read about your experience and the frustration this has clearly caused.

Firstly, we are reviewing the calls you had with our support team and an internal review will be carried out to address this. This is not the experience we want any customer to have, and we take this type of feedback seriously.

Secondly, the details you were asked for such as your phone number, date of birth, and address are standard security questions used to correctly identify your account. This is a necessary protection measure for all customers. Any additional questions you were asked were intended to help our team understand the issue you were experiencing so they could try to resolve it for you.

We have also reviewed the email correspondence with our team and can see that replies were issued from our side. In several instances, it appears no further response was received, which may have contributed to the delay in resolving the issue.

Finally, while you had the app already installed, there are situations where updates need to be made on our system first. In those cases, our team may advise deleting and reinstalling the app so that you can log in or create your account correctly once the changes have been made.

We understand how frustrating this process must have felt, and we sincerely apologise for the inconvenience caused.

Antwort von SWIRL Prepaid MasterCard & Employee Gift & Rewards

29. Jan. 2026

Hi Sha Kil,

We’re very sorry to hear about your experience and appreciate you raising this with us.

When a card becomes blocked and needs to be escalated to our card issuer for review, resolution is not always immediate. In these cases, additional checks are required, and timelines can vary depending on the nature of the block and the issuer’s investigation process.

We have requested further information from you so we can review your case and the interactions with our support team. We understand how frustrating it can be to wait for an update, and we appreciate your patience while the team works through the escalation.

Thank you for your patience.

Antwort von SWIRL Prepaid MasterCard & Employee Gift & Rewards

28. Jan. 2026

Hi Gareth,

We’re sorry to hear about your experience. Our cards can absolutely be used online, so we’d welcome the opportunity to understand what may have caused the issue you encountered.

To help us investigate and resolve this for you, we’d really appreciate a little more information, for example, the website you attempted to use the card on and whether the card was registered in the app.

Please contact our support team at info@swirlcard.com, and we’ll look into this straight away and help get you sorted.

Antwort von SWIRL Prepaid MasterCard & Employee Gift & Rewards

Aktualisiert am 29. Jan. 2026

Hi Sylvia,

Thank you for coming back to us and updating your review, we appreciate you taking the time to share your feedback.

We’re sorry to hear you were disappointed with your experience. The reloadable card does carry transaction and top-up fees, which are necessary to support the cost of operating the card programme, including card issuing, payment processing, security, and customer support.

To clarify, these fees have been consistent on the card and have always been clearly and publicly available on our website, so customers can make an informed decision before using the card. There are no hidden charges.

While we respect that the fee structure may not suit everyone, we do appreciate your feedback.

Kind regards,
Swirl Support Team

Antwort von SWIRL Prepaid MasterCard & Employee Gift & Rewards

5. Jan. 2026

Hi John,

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and appreciate you taking the time to outline your concerns.

To allow us to properly investigate this matter, we would appreciate it if you could respond to our previous request for additional order details (such as the order number, delivery address, and contact details). Once we have this information, we can look into the status of your cards and provide a clear update.

Separately, we are reviewing the call records with our support team. It is not our practice to block callers, and we take allegations of this nature very seriously. We will review the calls internally and advise accordingly once we have more information.

Our intention is to resolve this issue as quickly and fairly as possible. Please reply with the requested details so we can progress this for you without further delay.