Swayfunded Bewertungen 621

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for sharing your experience with us! We're thrilled to hear that you've had such positive interactions with MYFF and that you appreciate our prompt support and hassle-free payouts. We strive to provide a seamless experience for our traders, and it's great to know that you find us to be your favorite among the prop firms you've dealt with.

Your feedback about the Backoffice/Dashboard is duly noted, and we're continuously working to improve our platform to enhance the user experience.

If you ever have any further questions or need assistance, please feel free to reach out. We're here to help!

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

We're sorry to hear about your negative experience, and we understand your frustration. However, we want to assure you that we take withdrawals and account security seriously, and we do not engage in any fraudulent activities.

If you're experiencing difficulties with withdrawing your profits or if your account has been locked or banned, we encourage you to reach out to our support team immediately. Our team will investigate the issue thoroughly and work to resolve it as quickly as possible.

We value your feedback and want to ensure that all our traders have a positive experience on our platform. Please open a ticket with our support team so that we can address your concerns promptly and provide you with the assistance you need.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for your feedback! We're delighted to hear that you find our platform, MatchTrader, easy to use and integrated with useful features like SL/TP usage and news event notifications. We're committed to providing a seamless trading experience for our users.

It's great to know that you've had such positive experiences with our customer support team. We strive to provide prompt and effective assistance to our traders, and we're glad to hear that we were able to resolve the issue with your SL triggering promptly and to your satisfaction.

Thank you for recommending MyFlashFunding, and we look forward to continuing to support your trading journey across various markets!

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Привет,

Благодарим вас за доверие и добрые слова! Мы всегда стремимся к оперативной и качественной поддержке наших клиентов. Если у вас возникнут какие-либо вопросы или потребуется помощь, не стесняйтесь обращаться к нам. Мы всегда готовы помочь вам в вашем трейдинговом путешествии.

С наилучшими пожеланиями,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

We've thoroughly reviewed your situation, and we stand by our decision based on our policies and procedures. If you feel that there's been a misunderstanding or if you're unsatisfied with the outcome, we encourage you to open a ticket with our support team. They'll investigate the matter further and provide you with assistance.

Thank you for your understanding.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for your kind words! We're delighted to hear that you had a very nice experience with our team and that you felt well-assisted throughout. Providing exceptional service and assistance to our clients is our top priority, and we're glad that our efforts were appreciated.

If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your experience with My Flash Funding remains positive and supportive.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for sharing your feedback, and we appreciate your patience as we address your concerns.

We understand your frustration regarding the request to redo phase 2 of your challenge, especially after completing the previous phases swiftly. Our intention is always to ensure that traders meet the necessary criteria for funded accounts to maintain the integrity of our program. However, we acknowledge that the communication surrounding this request could have been clearer, and for that, we apologize.

Regarding the complaints you've mentioned from others, we take such feedback seriously and investigate each case thoroughly. While technical issues can occasionally arise, resulting in challenges with mirroring trades onto the live market, we strive to resolve these issues promptly and fairly. However, we understand that any delay or discrepancy in payouts can be concerning, and we're committed to addressing such issues transparently and effectively.

Regarding your Twitter post, we value open communication and feedback from our traders. However, we have policies in place to ensure that all interactions adhere to our community guidelines. If there have been any misunderstandings or miscommunications, we apologize, and we encourage you to reach out to our support team to discuss the situation further.

Please know that our goal is to provide a fair and supportive trading environment for all our traders, and we're continuously working to improve our services based on your feedback and experiences.

If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're here to assist you and address any issues you may have.

Thank you for your understanding and for being a part of the MyFlashFunding community.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Congratulations on your achievement, and thank you for sharing your excitement with us! We're thrilled to hear that you find our "no stop rule" to be excellent, especially for those prone to forgetfulness. It's wonderful to know that our trading platform and support team have contributed to your positive experience with us.

Your persistence and determination are truly commendable, and we're honored to have been part of your journey to success. If you ever need further assistance or have any questions as you continue your trading endeavors, please don't hesitate to reach out. We're here to support you every step of the way.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Congratulations on winning an account from MyFlashFunding! We're thrilled to hear that you participated in our tweet engagement and found success. Providing opportunities like these is part of our commitment to supporting traders in their journey.

We're glad to hear that you appreciate our profit target of 6%, which we aim to make achievable for successful traders like yourself. If you have any further feedback or suggestions, or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure that your experience with MyFlashFunding continues to be positive and rewarding.

Best regards,
Zay

Antwort von Swayfunded

28. Apr. 2024

I understand your frustration, and I'm sorry to hear about your experience. It's essential for us to address your concerns promptly and ensure that we provide the best possible service to all our clients.

Regarding slippage, we strive to minimize it as much as possible. However, in volatile market conditions or during high-volume trading periods, slippage can occur, affecting trade execution. We continuously monitor our systems to reduce such occurrences and improve our execution quality.

As for your account management and customer service experience, we sincerely apologize for the lack of communication and the delay in addressing your concerns. This falls short of the level of service we aim to provide. Rest assured, we are actively reviewing our processes and implementing measures to ensure that all customer inquiries are responded to promptly and efficiently.

We value your feedback and would like to have the opportunity to address your concerns directly. Please reach out to us via support@swayfunded.com so that we can investigate your case further and work towards a resolution.

Thank you for bringing this matter to our attention, and we hope to regain your trust in our services in the future.

Antwort von Swayfunded

15. Mai 2024

Hello,

Your feedback is greatly appreciated! We're glad to hear that you found our service swift and efficient. Providing timely assistance to our users is a top priority for us, and we're pleased to know that we were able to meet your expectations.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Best regards,
Zay

Antwort von Swayfunded

1. Mai 2024

Hello!

We understand the frustration that arises when trading results don't align with expectations.

Based on your description, it seems that the issue might have been related to slippage due to the size of your trade. When trading with large lot sizes, especially in volatile markets like oil, slippage can occur due to liquidity constraints. While we strive to provide the best trading environment possible, instances of slippage can still happen under certain market conditions.

To better assist you and investigate the matter thoroughly, we kindly ask you to open a ticket and share the details, including the screenshots and screen recording you mentioned. Our team is committed to addressing your concerns and providing clarity on the situation.

Your feedback is valuable to us, and we appreciate the opportunity to resolve this matter to your satisfaction.

Thank you for bringing this to our attention.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

We appreciate your glowing review of our customer service at My Flash Funding! Providing top-notch support and assistance to our users is a priority for us, and we're thrilled to hear that you've had such a positive experience.

Our team strives to deliver fast, detailed, and helpful responses to all inquiries, ensuring that our users have a smooth and seamless experience with our platform.

Thank you for recognizing our efforts, and if you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for your feedback! We're glad to hear that you've had an amazing experience with My Flash Funding. If you have any further comments or questions, feel free to let us know. We're here to help!

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for sharing your experience with My Flash Funding! It's fantastic to hear that you've had a positive interaction with their support team and that they are dedicated to helping traders grow and succeed in their community. If you have any further feedback or questions, feel free to let us know!

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hola,

¡Gracias por compartir tu experiencia con nosotros! Nos alegra saber que Muhammad pudo resolver rápidamente tus problemas de configuración de la plataforma y que encontraste nuestra respuesta eficiente. En My Flash Funding, nos esforzamos por brindar un soporte rápido y efectivo a nuestros usuarios para garantizar una experiencia fluida en la plataforma.

Si en el futuro tienes más preguntas o necesitas ayuda adicional, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte en lo que necesites.

Saludos cordiales,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for your kind words! We're delighted to hear that you found our support team to be very cooperative and kind. Providing helpful and friendly assistance is a top priority for us at My Flash Funding.

If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your experience with us remains positive and supportive.

Best regards,
Zay

Antwort von Swayfunded

1. Mai 2024

Hello!

At My Flash Funding, we prioritize transparency and fairness in all our dealings, including payout processes.

It appears there might have been a misunderstanding regarding your payout request and the circumstances surrounding it. We assure you that we do not engage in denying payouts without proper communication and investigation. Our risk team diligently reviews all transactions to ensure compliance and fairness for all our traders.

To address your concerns and resolve this matter promptly, we kindly ask you to provide us with more details by reaching out to risk@myflashfunding.com. Our team is dedicated to investigating any issues thoroughly and ensuring your satisfaction.

Thank you for bringing this to our attention, and we appreciate your cooperation in resolving this matter.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for your feedback! We're thrilled to hear that you found our team to be quick and diligent in responding to your inquiries, even during off-hours like Fridays after 17h. Providing timely assistance is a priority for us, and we're glad that we could be there for you when you needed support.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, no matter the day or time.

Best regards,
Zay

Antwort von Swayfunded

15. Mai 2024

Hello,

Thank you for your feedback! We're glad to hear that you found our response swift. Providing timely assistance is important to us, and we're committed to ensuring that our support team responds promptly to all inquiries.

If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!

Best regards,
Zay