SuperBike Factory - Donington Park Bewertungen 2.693

Good choice of bikes no pressure from anyone trying to sell you something, Haydon was really helpful and answered my questions and gave me all the options.

Final Review:

I wanted to share a final update following my earlier review, when I first had some issues with the bike itself, the service first carried out on it and communication from SBF.

The experience didn’t start well – it was initially quite difficult to get a response and I had to chase through multiple channels after delivery due to several concerns with the bike. That part was frustrating and could definitely be improved.

However, once my case was picked up by Martin from customer care, things turned around completely.

The issue turned out to be more serious than expected (coolant leaking into the oil due to a failed seal), but the team handled it properly. The bike was collected, thoroughly inspected, and the root cause was identified and fixed. Communication became clear and consistent, and I was kept updated throughout the process. It took less than 3 weeks from collection to pickup – a reasonable timeframe, which reflects logistics and parts supply delays. However it took nearly a month to get a response, this is something what could be focused on in the future – after sales is an important part of a good customer service.

I’ve now collected the bike from Donington and rode nearly 100 miles home. Everything feels spot on and I cannot fault it.

Big thanks to the Donington team for the quality of work and smooth handover, and especially to Martin for going the extra mile and making sure everything was done properly the second time under warranty.

So while the start was not great, the way this was resolved has completely changed my opinion. Credit where it’s due, they put it right.

Final rating reflects the full journey: a rough start, but a strong and professional finish.

Super helpful, quick and easy buy

I went to the castle Donington branch and we was very warm welcomed by Hayden- the sales representative, he was absolutely amazing from the second he said hello, he even walked me round and took his time to make sure I was absolutely perfect for the bike i wanted- the first one I wanted he was very honest and showed me the bike ( it was way too tall for me) he then let me have a sit on his very own bike ( a smaller one) to make sure I was safe and comfortable enough with the height and weight, he wasn’t like another your sales representative I’ve met before, he’s very helpful, honest, and very negotiable, wasn’t even pushy he was absolutely great, took his time with me and made me aware about the bikes and how reliable, economical they are, he shows me the bike I’m getting and made sure it’s the right fit for me, very fantastic at his job! Thank you so much for your help!

Great experience with Hayden very helpful and informative. Made the process very simple and clear. Happy customer.

The bike I bought from superbike factory was very reasonably priced, Rhys who dealt with the sale was very helpful and made the whole process simple and quick. I am very pleased with my bike, and would recommend superbike factory 100%.

Hayden couldn't of done more to help. Very professional and a credit to the superbike factory

Pleasure to deal with Hayden. Prompt responses and plenty of help.

Excellent and efficient. Great communications

Every member of staff was very helpful. Good communication. Professional customer service.
Thank you.

Happy with a purchase.

Great experience buying my dream bike from superbike factory donington,Hayden was really helpful couldnt have asked for a better bloke to sort the job!! Easy process and told me everything i need to know really appreciated!

Poor overall experience

Bad communication when buying a bike, the customer care isn't there.

The promised and included service wasn't done, the "comprehensive check" didn't see obvious things that should have been dealt with such as a low oil pressure light as tick over when engine warmed up.

Won't be dealing with them again for bikes.

The breakfast is brilliant and the accessory sales shop team are good but overall a very poor experience.

Simple process, no hassle at all. Would highly recommend.

Great range of bikes, knowledgeable staff and a great breakfast @ Donnington Park site. Just purchased hassle free a CBR from Hayden- great service!

Excellent service.

No hard sell, Craig knew what he was talking about. He explained every aspect of the buying process. Went over the bike pointing out features I hadn’t even noticed.
Will definitely look at Superbike Factory if I decide to buy another.

These guys really don’t care about the safety of there customers as not one but three times my bike has just died on me in under a year also this morning I found out they repaired my back tire instead of replacing it like your meant to also they stole my heater grips and replaced them with cheap ones also I will be seeing legal action as three times my life is at risk due to there bike and dodgy repair all I’ve had is attitude this morning and they keep saying send us a photo of the odometer how can I when my electric on the bike don’t work also I found a repair in the tire that has cracking and the bung is coming out I’ve never seen this untill this morning and you can tell it’s old as the rubber is cracking and they say oh from our photos it wernt there before I said rubber don’t crack unless it’s old very unprofessional at Macclesfield sbf but ive had the same issue since I’ve had the bike since day one and they give me attitude when there the ones selling dodgy motorcycles with faults they say they fixed three times and it’s still happening!

Amazing help today from (Craig) with my purchase of a Kawasaki ER-6F never brought anything with sort ease before made sure I was 100% happy with the Motorbike showed me It running answered all my questions gave me so much great advice I will definitely be returning here for my futures purchases Thank You Craig for your help today