Stewart Golf Bewertungen 

2.303
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I purchased the Vertx after a lot of research. On its first use after only 3 holes it stopped responding to the remote. Despite resets and phoning customer services it failed to work and I was left w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Tes... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve had my Q remote for 4 years which has been perfect what a great product & finally decided to have it serviced by Stewart. What an exceptional customer service they offer from the initial custome... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Superb customer service given. Purchased a trolley from an online market place second hand and had issues with the folding mechanism. The guys at Stewart offered me help and advise to resolve the prob... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Golfwagenhändler
  2. Golfclub
  3. Driving Range
  4. Golfgeschäft
  5. Sportgeschäft
  6. Sportbekleidungsgeschäft

Über Stewart Golf

Vom Unternehmen geschrieben



Golf Trolleys Service Packages Our Story Contact Us

About Stewart Golf

When you choose to play with a Stewart Golf trolley, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated UK-based Customer Care centre.

Nestled in the idyllic Cotswolds in the South West of England, every Stewart Golf trolley is meticulously built by hand right here at our Great British headquarters, before being shipped to over 45 countries worldwide.

Changing How The World Plays Golf

In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf trolley developed specifically for remote control use.

Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

2303 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 96 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(2.303)

92 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I love my Q follow trolley

I love my Q follow trolley. Particularly great in the rain as I can hold my umbrella. My remote handset stopped working after a few years and for £49 they serviced it promptly and sent it back to me next day. I think they actually sent me a brand new one. The legends!

24. Juni 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Many thanks for leaving a review, that's great to hear how much you’re enjoying your Q Follow, especially in the rain with the umbrella setup.

We’re delighted the handset service was quick and helpful for you. We’ll pass your kind words on to the team.

Bewertet mit 2 von 5 Sternen

Follow does not always follow

I bought the Follow and there is no doubt that it is well made, but I have used it three times and on each occasion it has stopped following, which was the reason for purchase. The helpdesk at Stewart gave me some generic reasons for this but did not seem interested in finding out why.

23. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Stewart Golf

Thank you for leaving a review, and we apologise for the delayed response.

We’re sorry to hear you’ve had issues with the Follow function, as that’s clearly not the experience we want you to have. If you’re still experiencing any problems, we’d encourage you to contact our Customer Care team via the support form so they can look into this in more detail and work with you to resolve it.

Bewertet mit 5 von 5 Sternen

Love the Q Follow carbon trolley

Love the Q Follow carbon trolley, looks amazing and a doddle to use. Delivery and service perfect.

9. Juni 2025
Stewart Golf-Logo

Antwort von Stewart Golf

Many thanks for leaving a review, it's great to hear you’re loving your Q Follow Carbon. We’re delighted it’s been easy to use and that delivery and service were spot-on.

Bewertet mit 1 von 5 Sternen

Horrible repair service for Stewart XX trolley

First of all , it was impossible to speak to a representative even though I left my number twice.

My emails never addressed my issues and it was like English wasn't understood.

After 3 weeks without my trolley working, I was finally offered to either fix my remote ($75) or purchase a new one. I obviously elected to have it fixed for $75. However there was no address to send the remote after purchasing, so I went online to try to find what I thought was the correct address to send it to. After mailing to UPS, I was finally given an address which was different than the one I sent it to. Stewart could never find my remote I sent.

Exasperated, I said I'd buy a new remote (either $250 or $350) which I did.
I was finally shipped a new one that works fine. I think they finally refunded the $75 repair that I never received.

Not having my trolley for 5 weeks, I had to rent a cart for $20 each time I played or push a cart. I'm 80 years old and play golf 5 x week. Needless to say this was a large unnecessary expense.

Honestly, this is the worst customer service I've ever had. I've owned 3 Stewart golf trolleys at $3000 each. I love their units when they work, but customer service has gone out the window.
I could never go through such a horrible experience like that again.

Constructively, I hope they'll put more resources into taking care of their clients and less on marketing that I seem to receive daily.

19. Juni 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thanks for leaving a review, we’re very sorry to hear about the experience you’ve described, and we completely understand how frustrating this must have been, especially given how often you play and how long you’ve been a loyal Stewart customer.

This is certainly not the level of service we aim to provide, and clearly things did not go as they should with communication, the remote repair process, or the address confusion. We appreciate you sharing the details, and we’ll be reviewing this internally to make sure situations like this don’t happen again.

If there’s anything still unresolved, or if we can support you further in any way, please reach out to our Customer Care team.

Bewertet mit 3 von 5 Sternen

Not What I Was Hoping For, or Expecting

I was expecting an upgrade from my MotoCaddy M7 remote, but my Q follow is disappointing. It is clunky, the releases on the trolley for assembly and the battery are really stiff and often stick. The stability of the trolley is worse than the M7 and for the money, it is not a good purchase. I’d go with the Moto Caddy if given the choice.

3. Juni 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thanks for leaving a review, we’re sorry to hear your Q Follow hasn’t met your expectations, especially coming from another remote trolley.

The stiffness you’re experiencing with the latches and battery isn’t typical, and the stability concerns certainly shouldn’t be part of your experience. We’d really like the chance to take a look at your trolley, as these sound like issues we can resolve for you.

If you get in touch with our Customer Care team, they’ll be happy to help and ensure the trolley performs the way it should.

Bewertet mit 5 von 5 Sternen

Best in class Trolley & World Class customer service

Stewart Vertx remote is an incredible trolley and when it started to have charging issues I feared a lengthy period going back to carrying. Carlie from Stewart provided outstanding comms and resolved the issue within a matter of days. World Class Trolley, World Class Customer Service.

17. Juni 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Many thanks for leaving a review, we’re delighted to hear how much you’re enjoying your VERTX Remote, and it’s great to know Carlie was able to get everything sorted for you so quickly. We’ll be sure to pass your kind words on to her.

Bewertet mit 3 von 5 Sternen

The Trolley seems to work ok

The Trolley seems to work ok, however my issue is with the umbrella holder. It's very poor quality and doesn't work. the slightest breeze caused the bungee to snap and had me chasing me umbrella down the fairway... I have attempted to contact customer services but they fail to reply???

10. Juni 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thanks for sharing your review. We’re sorry to hear you had issues with the umbrella holder and that you struggled to get a response at the time. If you’re still experiencing any problems, please reach out to our Customer Care team via the support form on our website and they’ll be happy to help. https://stewartgolf.zendesk.com/hc/en-gb/requests/new

Bewertet mit 5 von 5 Sternen

Great experience dealing with Stewart…

Great experience dealing with Stewart no drama. Kept informed regarding delivery

1. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Stewart Golf

Thanks for leaving a review, it's great to hear everything went smoothly and you were kept well informed throughout.

Bewertet mit 4 von 5 Sternen

Amazing trolly making golf easier and…

Amazing trolly making golf easier and more fun, only downside is trying to release the battery as the release catch is not say to use

3. Juni 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thanks for leaving a review, great to hear the trolley is making your rounds easier and more enjoyable.

We’re sorry to hear the battery release catch hasn’t been the easiest to use. If you’d like, our Customer Care team can take a quick look or offer a few tips to make it simpler. Just let us know and we’ll be happy to help.

Bewertet mit 5 von 5 Sternen

Amazing Trolley and customer service.

Amazing Trolley and customer service.

my qfollow had a premium service after over 3 years of use. it came back like a new trolley. all new parts and shiney clean :)

highly recommend 6 stars if i could

29. Mai 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Many thanks for leaving a review, we’re delighted to hear your Q Follow came back from its Premium Service feeling like new. Our team will be thrilled with your feedback, we really appreciate the recommendation!

Bewertet mit 4 von 5 Sternen

Good service price to much for a bit of…

Good service price to much for a bit of rubber delivery cost extortionate.

19. Mai 2025
Stewart Golf-Logo

Antwort von Stewart Golf

Thank you for your review and feedback. We’re glad the service met your expectations, but we're sorry to hear you felt the price and delivery costs were too high. We’re always reviewing our pricing and shipping options, so your comments are genuinely appreciated.

Bewertet mit 4 von 5 Sternen

Robot to human contact was difficult

I wanted to speak to a human being, but the robot kept me going in circles. Finally I got through and the agent at SG was able to sort out my query for replacement hinges for the main handle that were snapped.

19. Mai 2025
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Antwort von Stewart Golf

Thank you for your review, our chat bot has been implemented to assist customers more efficiently but we appreciate your feedback here. Kind regards.

Bewertet mit 1 von 5 Sternen

Stewart Golf Carts - Stay AWAY!

Absolutely atrocious company. Paid $3,000 for their flagship electric cart. Less than 7 rounds in and they confirm that a LACK OF CHARGING has led to a blown battery. $450 to replace. How does NOT charging a battery result in it blowing up? Paid them two weeks ago for new battery, still not shipped. Promised response after response and heard nothing. MONTHS of conversation and complaints with their customer service folks has resulted in nothing. Stay away. Absolute disgrace.

19. Mai 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Hi Ian, we would like to sincerely apologize for the customer experience you have received from us here. We hold ourselves to an extremely high level of Customer Care, but I can see that we have fallen short of our usual high standards here. As a gesture of goodwill, we have refunded the total order amount for your replacement battery. This battery has since been dispatched and tracking shows this is due to arrive with you on Saturday 31st May. This issue you experienced with your battery was due to the battery falling into a 'deep sleep' due to lack of use, and as this was outside of your warranty a replacement was therefore required. Once again, we would like to apologize for your experience here, but we hope you are able to get back out onto the course very soon with your Stewart electric cart. Best regards

Bewertet mit 5 von 5 Sternen

Absolutely delighted with my follow me…

Absolutely delighted with my follow me trolley. Very pleased with how it performs and the battery life is exceptional. Makes you feel as if you have your own caddy looking after your clubs ⭐️⭐️⭐️⭐️⭐️

25. Mai 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thats brilliant to hear. Many thanks for the review.

Bewertet mit 4 von 5 Sternen

Makes golf easier

Still getting used to this great bit of kit. Makes golf even easier.

24. Mai 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thats good to hear your getting used to it. Thanks so much for the review.

Bewertet mit 5 von 5 Sternen

Absolutely fantastic experience with…

Absolutely fantastic experience with the team. Carlie was particularly very helpful. I mistakenly ordered wrong box for my trolley but they still went above and beyond to help me. The speed of service was so good. I had my trolley returned in the same week!

23. Mai 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thats excellent to hear! Thank you so much for leaving a review.

Bewertet mit 5 von 5 Sternen

Great company and great Trolley

Great company and great Trolley. I have had Powakaddy and Motocaddy electric trollies in the past and Stewart Follow Q is by far the best

24. Mai 2025
Bewertung ohne vorherige Einladung
Stewart Golf-Logo

Antwort von Stewart Golf

Thats great to hear, thanks so much for reviewing us.

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