If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Mehr ansehen
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Mehr ansehen
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Steamery UK
Vom Unternehmen geschrieben


Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Kontaktinformationen
Vereinigtes Königreich
- contact@steamery.co.uk
- steamery.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 62 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lovely steamer
Lovely steamer, easy to use and really worth the money. I’ve had so many steamers over the years that have been binned as they were difficult to use or just didn’t do the job. For this reason happy the pay £80 and especially with the discount. I would definitely recommend this steamer, even at the full price it’s worth it
Great quality product
Great quality product. Perfect function. Very clear straightforward guide to correct use and product care. I am very pleased with my purchase.

Antwort von Steamery UK
5 Star Customer Service
Purchased one of Steamery's products from an independent retailer. Unfortunately I had an issue with it, so contacted Steamery directly. Their customer service was fantastic. Highly recommend the company and their products!

Antwort von Steamery UK
Poor battery life when fully charged: Pilo2 fabric shaver
I bought a Pilo 2 fabric shaver, hoping the high price would deliver quality. While the device works well, when fully charged it only lasts for 10 mins or less before running out. The description of the product says it will run for 2 hours. I have only been dealing with light bobbling/fluff on my jumpers but this makes it not fit for purpose and very unsatisfactory for the price.

Antwort von Steamery UK
Happy Customer
Fast, efficient ordering and delivery time. The product works really well, very happy with my purchase.

Antwort von Steamery UK
Brilliant knitwear bobble remover 😊
So chuffed with my wee jumper bobble remover…. Ordered on Monday, arrived Tuesday and all my jumpers looking fluff free and almost like new… I went for the bigger option at £55 and glad I did, who knew how much bobble fluff my jumpers had? Great wee gizmo and delighted with my purchase.

Antwort von Steamery UK
My steamer has broken and the company…
My steamer has broken and the company have responded swiftly and are arranging a replacement . Very happy with the customer service!

Antwort von Steamery UK
Hello I think the product is good and…
Hello I think the product is good and bigger than expected but also quite heavy if you are doing numerous garments.

Antwort von Steamery UK
I have not used the product yet
I have not used the product yet, but was very happy with the processing and delivery time.

Antwort von Steamery UK

Antwort von Steamery UK
The item well delivered
The item well delivered.
Until now I did not have a chance to use this product until now due to I am still traveling.
But I know the product as I use it before and it is excellent product.

Antwort von Steamery UK
I am returning this item..steamery said…
I am returning this item..steamery said they will pick up the item due to its size. It's been arranged by them to come pick it up every day and every day they say it will be btwn 9-14.00 ..this is now day 9 of them arranging to come, and everyday passes but no pickup happens..i spoke to their manager on fri, I was promised a pickup yest and here we go again no pickup. What a disaster of a company, so happy to be returning this rubbish to their rubbish,poorly run company

Antwort von Steamery UK
No regard for environmental impact
Broke just outside two year guarantee window. Was not expecting to replace but would not offer any advice to repair or troubleshoot. No regard for environmental impact of items that break down despite premium price tag. Would not repurchase.

Antwort von Steamery UK
Excellent steamer
I’ve only used the Professional Steamer once so far so can’t really give a proper review, but I did steam my coat to freshen it up and it did fluff up the material and ironed out all the creases in the satin lining. So far I am very impressed.

Antwort von Steamery UK
Beautiful looking product
Beautiful looking product, sadly mine hasn’t worked since first use. Tried all the various recommendations for cleaning, maintenance and charging. Still no joy, unfortunately I’ve received a faulty product.

Antwort von Steamery UK
Excellent fabric shaver
I borrowed the fabric shaver from a friend as I was very unimpressed with the one I had. I was amazed at how good this one was & de piled all my jumpers quickly & efficiently. Consequently I bought one for myself!

Antwort von Steamery UK
A good product which arrived very soon…
A good product which arrived very soon after placing the order.

Antwort von Steamery UK
best defuzzer I've ever used
made my old cardi look much more presentable and easy to remove bobbles and fuzz

Antwort von Steamery UK
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







