Stanton Optical - Sacramento (Arden-Arcade) Bewertungen 

I want to start this by saying this would totally be a 5 star review however. I called in to ask about pricing and things before I scheduled an appointment to come in. Little did I know it was a call center…. There is a promotion going on $289 for bio true it’s a 6 month supply plus exam. I have an astigmatism so I knew there would be additional fees due to that. The guy on the phone said no problem out the door it will be $355 beautiful I book my same day appointment and go in. I was greeted by Ty the manager she was a total doll! Then Kamari came over and got me started. Rachael came over and she proceeded to help me with the telehealth exam I believe it was. When we were going over questions and things I confirmed what the call center agent had told me about pricing. She told me that was incorrect came back and gave me what the pricing was. It was 100$ more than what I was told. At that point I was already in the chair and thus far the ladies were all so amazing. I wasn’t happy but proceeded. There was an issue with the results for the telehealth exam so they got me in with Dr Hsu who also simply was amazing I don’t think I have laughed so hard in a while. Over all in store my experience was so great all of the ladies and the Dr were so amazing. Still quite disappointed at the pricing as I would have shopped around more, I have extreme social anxiety with adhd so walking out was not an option. I was so excited I even told Rachael how their prices beat Costco pricing and I was amazed by that. My contacts came quickly loved that. I talked to Ty about my overall experience I wanted her to know how much I loved the girls and the Dr but also wanted her to have the feed back of the call center. She was so apologetic about it all took down my phone number and is planning on contacting me soon.

Editing on Sunday 3/29
Rather disappointing that I was told I would get a call back in a week and it’s been longer and still nothing heard back.

Updating on 4/22
I’ve now taken more stars away I was very hopeful that I would hear back from Ty like I was told when I was in store that she would make things right with the huge misquote between the call center and what I actually paid in store. Still never heard anything back.

Edit on 4/27
I want to preface this with the call center is the problem! They are misquoting and giving out incorrect information! Thankfully Ty is an amazing manager and I stick with my review the stars I give are for the staff in store.. the call center needs to be directed in a better way so pricing and advertising is the same across the board!

Love this location, they are all so helpful and kind. I just bought a cute pair of glasses too!!!

I was late and Stanton allowed me to re-schedule to the last appointment without anxiety.
Ty and Kamari were very easygoing and welcoming. Both explained to me how Stanton operates and ensured I was properly taken care. Excellent customer service.
I was given a wide selection of frames to peruse. I was in store past closing and neither hurried me. Exceptional because most places hurry customers out especially on a Friday.
Thank you for this experience. I will surely be returning.
Sidenote: the attitude and personality of each representative is enthusiastic. The optometrist is very caring and informative.

I can truly see thanks to Stanton Optical.

Alesha helped me with getting pairs of frames and she had the best personality. She’s really so great!!

Professional, helpful staff.

They were disorganized, too many chiefs and not enough indians. Was never sure who was helping me, if anybody.

THE STAFF ARE SO INCREDIBLY KIND AND ACCOMMODATING!!! I Especially want to thank Raven and the Manager Ty! they both made me feel so so welcome, were so helpful, and really make an effort to get you your perfect pair of glasses no matter your situation!!

It was my first time at Stanton. I am impressed how friendly and helpful the staff were. We were able to walk in and got everything done within an hour and a half, we walked out with my daughter getting her very first pair of glasses. I will be going back for myself.

Very friendly and helpful

Um. Although the sign says 2 pairs of glasses and an exam on the outside of the store. There was constant pressure of upselling, veiled threats from the manager. Conflicting information from everyone. The vibe was basic dishonesty from the management and her being totally comfortable with misleading advertising. I did get my two pairs of glasses eventually. Not perfect but I am not comfortable working with this particular store.

Everybody at this location was very helpful and very friendly I would recommend my family to go to this location

The staff go above and beyond. Their customer service is outstanding.

Had a very good experience with Stanton Optical. Everyone was friendly and helpful. The eye doctor was thorough and showed genuine concern for my eye health. Got my new glasses yesterday, and I'm loving them. They fit perfectly and my vision is much clearer now.

Great people who did a great job and work very hard

GREAT SERVICE GREAT PEOPLE BEEN CUSTOMER SINCE THEY OPEN STORE LADY MANAGER VERY PROFESSIONAL & SHE MAKE ME FEEL HOME ALWAYS THANKS FOR GREAT SERVICE #1

Great customer service each and every time!

The Sacramento crew in the store was amazing! Those folks should be running the company.

Everyone was professional and friendly which is very important when dealing with customers. Making them feel that the were sitting there waiting for them to come in.