This time around I felt like someone cared about my concerns with my previous glasses. The sales manager her name starts with an X (sorry). She gave me exactly what I wanted. Dr was great at comm... Mehr ansehen
Unternehmen hat geantwortet
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This time around I felt like someone cared about my concerns with my previous glasses. The sales manager her name starts with an X (sorry). She gave me exactly what I wanted. Dr was great at comm... Mehr ansehen
Unternehmen hat geantwortet
Initial visit was with a great team! Everyone was helpful, friendly and made us feel welcomed. I accompanied my sisters to do their eye exams and ended up taking advantage of their Memorial Day sale a... Mehr ansehen
Unternehmen hat geantwortet
Terrible service. It took about two hours to complete my contact lens exam and place my order. The staff seemed overwhelmed because they were short-staffed that day, and they were arguing and complain... Mehr ansehen
Unternehmen hat geantwortet
This was my second experience at this location and honestly the best one so far. The people were very friendly and quick to greet me as I arrived for my appointment. They all immediately made me feel... Mehr ansehen
Unternehmen hat geantwortet
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Vom Unternehmen geschrieben
2125 Arden Way, 95825, Sacramento, CA, Vereinigte Staaten

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Antwort von Stanton Optical - Sacramento (Arden-Arcade)
I showed up for my appointment but was told there was no actual Dr. on site. I needed glasses so I continued the appointment but that should be something said BEFORE an appointment was made.
The staff was nice(2 stars for service only), the tech walked me to the tests and had me do all of them. After the tests I told the tech I just wanted a prescription and would order my glasses online. She then said that if I didn't want to buy their glasses, my charge for the eye exam would be $115. She still had me go to the sales lady to go over my prescription. The sales lady convinced me to get glasses since it came with my exam anyways. I got the $115 w/ exam pairs instead of the $79 due to them being ugly. I was also told the Dr. wanted to see my during the week "due to this picture" - she showed me a picture of my eye and it would be an addtional $29/39 to see him when I should have seen him at the inital visit.
I asked what was wrong with my eye since it looked just like the other eye. She said she didn't know.
I paid and was surprised my total was $158. My receipt showed the tech added an additional fee for one of the tests that was already included to bring my exam fee to $115 alone. Then I was also charged for the more expensive glasses even though it said the total would be $115, not $158. And they were going to charge me an additional fee to see with Dr.
I looked on their site it says that the exam was $79 even if you don't want to buy their glasses. So the tech lied and raised my price for the exam. The additional fee was never removed so I got screwed.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
This time around I felt like someone cared about my concerns with my previous glasses. The sales manager her name starts with an X (sorry). She gave me exactly what I wanted. Dr was great at communicating my eye health.
I only wish the young lady that checked me in had a more pleasant way. She seemed disconnected and distant.
Overall I will say the othe 2 interaction changed my frustrations to leaving 😊 happy

Antwort von Stanton Optical - Sacramento (Arden-Arcade)

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
Got appointment that day on the spot and it was urgent to get them before school started.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
My experience was good, there was nothing good about but there was nothing bad about it

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
Stanton Optical made my experience shopping for glasses a truly positive one. Everyone I met was friendly, welcoming, and genuinely kind. Thank you to the entire team at your Arden location for the outstanding customer service!

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
This is the Second survey request after submitting the first one completed.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)

Antwort von Stanton Optical - Sacramento (Arden-Arcade)

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
Terrible service. It took about two hours to complete my contact lens exam and place my order. The staff seemed overwhelmed because they were short-staffed that day, and they were arguing and complaining in front of customers, which was unprofessional. Also, having an appointment didn't seem to make a difference—they were seeing walk-in customers as well, so the wait was just as long.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
The customer service was great! And the atmosphere was very warm and welcoming. Everyone made my experience there great and the manager was awesome. I will definitely let people know this is a great place for your optical needs.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
I had a great experience at Stanton Optical. The entire process was smooth, and everyone was so kind and welcoming. The staff made me feel comfortable while getting fitted for my contact lenses, and they answered all of my questions with patience. The customer service was excellent, and I really appreciated how friendly and professional everyone was. I would definitely recommend this office to anyone looking for quality eye care!

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
Fast service got me in and out with no hassle thanks 😃😃😃

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
On my two previous visits I got my glasses in less than an hour. This time it took me six DAYS before I got my glasses.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
The staff and the help I received picking out glasses I love these glasses best eyeglass place.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
Great optometrist and wonderful service from other employees. Alicia was very helpful. I am happy with my glasses.

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
This was my second experience at this location and honestly the best one so far. The people were very friendly and quick to greet me as I arrived for my appointment. They all immediately made me feel comfortable and there was no wait time for me to be helped. I was in and out exceptionally fast and even left with one pair of my glasses the same day! Highly recommend!

Antwort von Stanton Optical - Sacramento (Arden-Arcade)
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